“Each time I shop here I always appreciate how friendly and helpful the staff are. My only complaint is they have on the front page of their ad B&B Charcoal on sale for 3-days. When I arrive, they are sold out, bummer but that’s how it goes. The team members informed me they only received 8 bags total. This charcoal is the front page of this ad and is limit 5 per customer. They did not even order enough for 2 customers, which is a shame.”
“My A/C went out and Ismael was extremely helpful and very courteous. He went above and beyond to help us get the correct parts. Considering the treatment we got prior to finding yall we were treated with disdain and unprofessional attitudes from several ac companies. We will definitely be sending business your way . Thank you again for helping during a very hot n stressful time with such professionalism and guidance.”
“A week before Christmas, the hot water heater starts leaking. Our Bradford had gone out after 30 years of service, and we had to get a new one.
I chose to go to Ferguson because they were a supplier and sold Bradford directly to the public (Usually you have to go through a plumber to get a Bradford). Elaine was extremely helpful, educating me on what I was looking for and what to watch out for. I did my best to get the modern version of our same model, and she had politely warned me I might want to opt for the tall model that is skinny if ours is in the attic (Apparently all Houston area suburb attic entries are similarly sized..) The measurements were similar enough that I went ahead and got the short one. They only had one in stock in a beat up box, so she cut it open to show it to me just to make sure I could see what I was getting.
It was 1/4 inch off from fitting (They were right)... SO! I bring back the heater the Monday before Christmas and, true to her word, they took it back, no hassle, no issues. The service Elaine and the team at Ferguson provided was extremely polite, professional, and educative. I can't recommend them highly enough.”
“Joe has fixed a couple appliances for us over the years. He is always professional and arrives capable of handling any of our issues. He offers the best resolution at the best price and has saved us lots of money. Highly recommend. Truly, a quality service!”
“Edited review: I am now thoroughly convinced that the people at Home depot are part of a community, willing to listen, help, and do whatever it takes to keep the League City and surrounding area supplied to the best of their abilities. These people are legitimately courteous, respectful, and overall willing to go above and beyond what is necessary to get a job done. This last week I had a problem with my recently purchased Tuff shed. My review with them will remain the same because they only fixed the problem when coerced by a major company, not because it was the right thing to do. They just didn't want their contract with Home depot jeopardized. I get it. But as a consumer, I judge their motivations, and they aren't ethical. The manager at Home depot Listened to me when I called. He heard me, understood that this was not an acceptable problem with a shed that was less than a month old, and got on the problem right away. He called Tuff Shed Corporate office and advocated on my behalf. Got a hold of people I could never dream of speaking to. Rattled some cages. Got something done. Within a few hours, he had someone out to fix my shed- THAT DAY. What a guy. That is why I changed my review. I debated whether to leave my old review up or not, but I decided that if you wanted to read on, to see the issue and how upset I was, and how grateful I am at having a manager go out of his way (not having any clue about this review, by the way, he was just doing his job) to help out a customer who had been wronged by a company that they were partnering with, a company who was sending representatives to sit out in their parking lot day in and day out, saying hi to people, shake hands in good faith, and then swindle people right under their noses, that you should have the right to see it. You can also pop on over to tuff shed to see their review. I got a response by the way. He left an email for me to contact them. Funny, because I have left almost a dozen voicemails and emails before leaving these yelp reviews. Funny how that works... Here's the original review: I am so disappointed. I expected more from a company as reputable as this. I bought a basic 10x12 Tuff Shed from the League City Home Depot in mid March. Had it installed April 1st (I know, foreshadowing, right?!?) Less than a month after installation, the problems have started. My door started sticking. There is a gap in the back where the light comes. And now, exactly one month after install, the door will not even close. AT ALL. I put everything in that shed, and now I can't even lock it. How can I feel safe, knowing I can't even lock up my shed at night? Knowing I can't even close the door? When I called for help, I got the run around. Speaks a great deal for the kindness of salesmen... their smiles stop the minute you sign across the dotted line and hand them their check. What did this slime ball say? He literally told me to go on Craigslist to find someone to fix it for me. Excuse me? Really? You don't warranty your work? Why did I go with a name brand then? But I digress...and kept reading the fine print, searching the 3 point font for anything that might be of use. So far all I have is a headache. I then called customer service warranty department to see if they could help. They were nicer, at least. Assured me someone would be out to fix the problem. Funny thing is, that day came and went, and no one ever showed up. No one called. No one even rescheduled. Nothing. And now I just get a "leave a message after the tone" recording. I am beginning to wonder just how reputable this company really is. Tuff Shed, shame on you. You are swindling people out of their hard earned money, giving them the impression that you back up your work when you have no interest in doing anything but lining your own pockets. Home Depot, you should be ashamed of yourself as well, doing business with sleazy company like this. With a company that went from excellent customer service to utilizing used car salesmen tactics for a quick sale. Figure this re”
“Had an issue with a door I ordered at this store. Today, I went to the store and a manager, Randy M., helped me resolve my issue. I was also assisted by manager Megan R. and store associate Lacey E. It was so nice to get personal service.”
“The service at the place was excellent. The associate at the checkout counter knew her store well and pointed me to the right aisle for the product I was looking for.
Very organized and they have plenty of power tools and choices.
Thought they do rent equipments - but currently they do not rent equipments.
Plenty of parking.”
“Bay Electric Supply has been around many years. The staff has always been very helpful and friendly. My go to place for electrical supplies (and occasional recommendations).”
“I’m a local business owner who was in need of some help and guidance for a work related project. I was fortunate enough to ask for help from Mr. Bill. and truly cannot thank this employee enough for his help, kindness, and willingness to go above and beyond. He deserves a massive shoutout and thank you as he completely saved the day and helped me solved what seemed like an impossible problem. Thank you Mr. Bill!”
“I have to tell you, I was there the other day at the League city location, and was helped by an associate named Jayce. This guy was freakin' awesome! Jayce could really teach people a thing or two about how to work with customers. Not only was he polite and professional, he was also very knowledgeable about the different departments and products we were inquiring about. Whatever this guy makes, please consider giving him a raise! Yes, he was that good and left an excellent impression on a person that understands how important it is in dealing with the public!”
“This is an ACE hardware store that always seems to have hard to find styles of door casing and siding that home Depot and Lowe's doesn't carry.
All of the people who work here are very helpful and polite as well.”