“It was my first time at this location and the layout is very different, but super helpful, friendly and knowledgeable people like Robbie completely make up for it. In fact, I think I'll like it better once I get used to it. I came in right before they closed, but since it was a new store/layout for me, I couldn't find a single thing on my own 🤦♀!! But they still treated me with patience and understanding, which makes ALL THE DIFFERENCE IN THE WORLD when you suffer with the kind of anxiety that I do.”
“Unlike most home, depot stores design, they were really, really helpful.Talk to 3 associates, about three different things, was able to get what I need some of it on sale. Never missed a beat in and out. Great people to deal with great, easy access from the interstate and back”
“This review is for Pat at the Lewisville Northern Tool Store #647. I'm writing this review to express my sincerest gratitude for Pat's incredible assistance during an emergency situation. My vehicle had a major problem, and I was stranded with limited resources and no options. In a panic, I went to Northern Tool, hoping to find a solution. Pat not only took the time to listen to my situation, but they also went above and beyond to help me. They were resourceful and creative, helping me to find a temporary fix that allowed me to get my vehicle to a service station. Pat's calm and reassuring demeanor made all the difference, turning a stressful situation into a manageable one. I'm so grateful for Pat's kindness, expertise, and willingness to help a stranger in need. He is a true asset to the Northern Tool team, and I believe they deserve to be recognized for their outstanding customer service. Pat didn't just sell me a product; he provided me with a lifeline. Thank you, Pat!”
“We visited the counter area yesterday. As soon as we walked in we were greeted and offered assistance. Eddie was incredibly knowledgeable and friendly, took time to answer all of our questions and made sure we had all of the information we needed when we left. We were very pleased with the experience and will continue to be customers of Fergusons and of this location”
“Needed to purchase on sale appliance and have it delivered in another state. The guy who helped me was so efficient and organized I was done in 5-6 minutes. Everything was explained all questions answered. Excellent service.”
“I love my job! The best job I’ve had in a while and long time set schedule great breaks and great lunch my co workers are great and friendly nice! My first week there I was already participating in Secret Santa. I plan on being here a while! My supervisor Brian is the best as well! Every one is awesome!”
“I placed an online order. I wanted to just stop on the way home from work, grab my order and go. Sounds too good to be true, right? Well, that's exactly how quick and easy it was! As I was parking, in an Online Order Pickup spot, clearly marked with a highly visible orange sign, I couldn't help but notice a big sign giving a phone number with clear instructions on how to notify the store of our arrival, if we were having difficulty with the app. As I looked at the app to see how to check in, an employee came to my window asking if I was there to pick up my order, and she had it in her hand - I'd already let them know I was in my way. Could not have been easier! This was a great experience! I went back to Home Depot today (three days later) for screws. Going in, I was dreading a long search and a lot of head scratching while I figured out what I needed for the job I had to do, and where to find it. As luck would have it, an employee was in the Fasteners aisle! I showed him what I had, explained that I needed something similar, but longer. He helped me find what I needed, and where the package was marked with the size, so I could more easily find it myself if I have to. Within a minute, I was paying for my purchase. In the short time he helped me, he was very friendly. In the future, I won't be so intimidated about going into Home Depot with my very limited experience in all things...well, Home Depot-ish. You're doing a great job, Home Depot, and I appreciate you!”
“I almost always buy at this location. I usually always find what I need. Sometimes they are sold out of something, but they get things in and let you know when.”
“The people here are amazing, they are very knowledgeable and professional. They didn’t have exactly what I needed but made something work for me . They are the best in town !”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.