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8:30AM - 5:30PM
194 Civic Cir, Lewisville
Post Offices
“Today I came in not knowing what I was doing trying to mail out something for eBay. And I got frustrated with Sue who could of got rude with me right back . But her And Tammy helped me out and I can't thank them both enough for putting up with me a rude customer. Tammy your the best thank you and Sue I apologize your a great employee..”
“I wanted to give a shout-out to TuJuan (Tee) at this post office for going above and beyond. I dropped off multiple packages for my business and forgot to seal one and put the shipping label on it. Several hours later, she noticed my package was set aside, and then made a point to find my business on Etsy and message me! I’m so appreciative of her for going way beyond what was “required” and her fantastic customer service!!”
“Our first visit for passport application here was very disappointing as we were asked to rebook our appointment by the front desk person due to some confusion with our appointment time.However we chose to do walk in on the same day and Cassandra was beyond amazing. She reversed our experience to the most positive one which not only made us leave with smiles on our face but also made us come back to her for our other passport applications too. While she worked on our passport applications she addressed us by our name while just glancing at our names on the applications … making it feel like we have known each other from a long time ☺️.That’s a very friendly approach and made our experience so smooth.”
“I have lived in Grapevine and have been using this US Post Office for decades and have had the first hand experience that the Postal Workers delivering mail and behind the counter get the very important job done!”
“I came to this location to get a passport. I had an appointment, I got there on time and I had to wait a little bit. But the manager and the person helping me with my appointment apologized for the wait. They were super kind and nice. I came to my appointment with my son and they were very kind to him, they made sure he was also happy.Even though I had to wait, the customer service provided by these two people specifically changed my experience and made it better.Also this location is so clean and surprisingly big. I found parking right away and didn’t have to walk much.”
“Whenever I have to visit USPS, I feel nervous and stressed, but not at this particular location. I have never had a bad experience at this USPS, and the woman working here was so nice and helpful!”
8:30AM - 4:30PM
201 S Shady Shores Dr, Lake Dallas
Post Offices
“The employees here are kind and patient with slow customers but are still able to manage quick service regularly. The person in front of me needed to fill up some unexpected form (as it's usually the case, and he was flustered. However, the person at the front desk was kind and explained what he needed to do. After giving him some time. The front desk lady asked politely if she could help the next person (me) while he filled up the form. This gave the originally flustered man some agency, and he responded in turn kindly to her and to me. The whole thing was just managed so tastefully and smoothly. I've seen the opposite many times in USPS offices. I felt great about humanity that day. Kudos to the kind and professional employees here.”
“Randal provided excellent customer service and assurance in helping me with getting my package shipped off. Very knowledgeable and upfront about pricing and options. Great location”
“Well run post office with good staff. I have gone here for years and trust them to take my packages. They are understaffed and overworked but still do a good job.”
8:30AM - 4:30PM
1012 W Eldorado Pkwy, Little Elm
Post Offices
“Great service today. Line was at the door and 15 mins to closing. They both apologized for the time in line, handled customers with care and they didn't make us feel rushed with additional questions or service items. Great job LE!!”
“A delivery was delivered to the wrong address. They retrieved it the same day I notified them and delivered it the next day ... though it required some patience in sitting on hold for a while ... at the end of the day, the post office hand delivered my delivery to my front door which I feel is top-notch service. Kudos on them for providing great customer service.”
“I have never had such an amazing experience at the post office before. Marcus, thank you 1,000,000 times over. They were processing so many people so quickly. I’m grateful for yalls service today!”
8AM - 4:30PM
951 W Bethel Rd, Coppell
Post Offices
“This location is very easy to get to to drop off letters. I use it all the time as it seems to shave time off deliveries. The drop off boxes are just North of 635 on Royal Lane. My recent trip was right on the way with minimal disruption of my route. I didn't actually time myself, but pretty sure it took less than 20 seconds from time I pulled in, dropped in mail and was back on the street.”
“My customers have seen this office grow for the past 20yrs. Most are aware of changes that occur & the online options but some are not. Informing & educating my customers to insure future visits is my responsibility & I love it.The reviews are not reflective of each & every day & it's sad that these consumers were not given more information on filing claims for lost packages (online or in person), consumer affairs (works as a advocate to ensure continued communication) or directed to the Postmaster located @ the Lewisville Post Office.Parking to close to your box is against delivery policy. Endangering everyone.Mail cannot be held longer than 30days without approval.Wedding invites are based off shape & weight. The worst thing is to have a bride come back for extra postge, defacing her invite. Never do we deny a sale of over $50 dollars (we are a business)but informing & suggesting the customer return to verify exact postge is a norm.Online applications are great but must be printed off. I cannot file your phone so we will have you fill out a blank hard copy. Your info is visible in the system so no need to leave the facility.Being the only post office between Argyle & Lewisville creates a volume of demand above my pay scale but the customers are valued & have over the years become family.Some years later,I'm amazed at the adjectives used to state that postal employees don't want to do their jobs. Nothing could or is further from the truth. We assist in educating our many options but in the end the customer must package and secure their packages. We are open til 6pm so one can buy our supplies or just return later before closing. No pressure. Once packaging is complete, customers return to the c counter. No one is made to return to the line. Everyone's time is valuable. This office does not process your mail. We ship mail to the distribution center. All packages carry $100 insurance and tracking. Do not hesitate to file a claim for undelivered packages. Be well to all who valued the info given”
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“i don’t live in Lewisville, but i work in Lewisville. i go here instead of the other post offices around home. Lynn is always so helpful and nice. i have never had to wait in a long line, always fast and efficient!”