Verizon in Lubbock offers a variety of services, including mobile phones, 5G home internet, and business needs. Customers can visit the store or order online, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The staff is frequently praised for their exceptional service. Many reviews highlight the helpfulness of employees like Efren, Mario, and Enrique, who go out of their way to assist customers, whether it's fixing complicated phone issues, handling warranty claims, or providing new plan options. The atmosphere is described as friendly and efficient, making the process enjoyable for visitors. Overall, Verizon receives high marks for its knowledgeable staff and commitment to customer satisfaction.
This is was where I sent my daughter to get a Head spa and she loved it! Never heard of this kind of thing before. Wow! Love it
February 2025
Great staff here. Efren was a huge help. Verizon corporate made getting a new phone much more complicated than it should have been but the local staff bent over backwards to get it fixed as it should have been.
January 2025
We have been here several times and always get prompt, knowledgeable, friendly service. Today Enrique helped us with a warranty claim and new plan options for my dad's phone. Super customer service!
