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“I had a pleasure of shopping with J (Jeremiah) while visiting the store this past weekend. He has such great customer service !! From beginning to end he assisted me and answered any questions I had !!”
“Raheem was very helpful when I called with questions about how to select strings and tension. We placed the order and are looking forward to the racquet arriving. Thanks!”
“Billy provided excellent customer service, he was very professional and knowledgeable of their product. We were able to make our purchase and get delivery set up very quickly. I would definitely recommend them to anyone looking to purchase a pool table.”
“Ray and Patti were amazing! I'm a new roller skater, and they were still knowledgeable despite it not being their primary specialization. They confirmed that my current skates are a half size too large, then suggested an orthotic insert to help manage the issue and hopefully prolong the use out of the skates. They also took the time to let me try on properly fitting skates and test out the inserts for any discomfort/adjustments before leaving. I really appreciated their time and attention, despite it being a busy afternoon in their shop. Thanks again and I hope to be back when it's time to upgrade!”
“This is an awkward situation, I'll admit...
This staff was great to me. No questions asked..
However, I just spent almost $2,700 getting everything I needed from this store and things were going great until I came to exchange a bag.
Winston, the General Manager (great guy), verbally told me how much the new bag cost..($600)
And he mentioned that the bag I was exchanging would bring the cost down to $300 out of pocket, after the exchange..
Again, everything was fine at that point.. I didn't bat an eye.
Paid the $300 difference.. mentioned that if I hadn't already written them a 5 start review, I would be as soon as I got to where I was headed.. and left the store..
While at a red light, I noticed the tag on the $600 golf bag I just purchased said it was only $296.99
Obviously confused and a lil disappointed, I called Winston back on the phone to see what can be done..
Winston apologized and explained it away as an oversight. But said that there's nothing he can do about it. He said it hasn't been on sale for years and he didn't realize it was improperly priced..
In that moment I told him I didn't think that was good enough and wasn't comfortable with where he was willing to leave this situation..
He again apologized and we ended the call..
Now, here's a lil bit about my background..
I currently own and operate a barbershop.
I'm a former GM and DM for AT&T.
Former GM for Sleep Number.
Formerly in leadership for several other companies in retail/customer service/restaurant industries, respectively..
I mention my background to make a point...
I know and understand that things happen and being a GM is a lot of work..
But you don't earn your money as a GM when things are going smoothly..
You earn your money when you problem solve your way thru difficult situations..
In my experience, this isn't even a difficult situation.. but, in fairness I've never been the GM of PXG.
But I do know that in every role as a GM.. or even when I was a lead at Sprint cellular I had the ability to correct pricing issues like this.
I'm not saying Winston should have given me the $300 I overpaid back, but he offered ZERO compromise or concessions..
What's wild is he even expected that I was gonna write a review.
So he KNEW this was coming.
Again, I just spent almost $2,700 ($2,400 the 1st time & $300 just today.. )
I'd bet my life that if I went to ANY other retail store and bought whatever they put in front of me I'd be offered a few more concessions than a simple 'my bad'
You guys have my contact information.
Please have a DM reach out before I return evening and escalate this issue.
Thanks for your attention to this matter.
****1/6/2026 update****
Winston gave me a call to make matter right! He did just that! All is good! ???”
“I am a notorious penny pincher, but I never second guess the expense for proper running shoes. Fleet Feet-Woodway is my store but any store that exclusively sells running shoes is best (make sure you understand the exchange/return policy which should give you a chance to tryout your new shoes.) Shoes get new models all the time, so a shoe that is perfect today may be a dud for you next year. Getting fitted by a knowledgeable salesperson is essential. (Just posted this on fb & thought I should share here too!)”
“I've encountered Steve twice at this FF, and he's always been sweet and knowledgeable about sizing and shoes. I got my Hokas, and my fiancé loved his NB! The customer service 10/10.”
“I was visiting from Fort Worth, I found Landon and Rob very knowledgeable and professional. I'll make sure to stop busy next time visiting Houston. Thanks again for a wonderful experience.”
“Very pleased with the prices on their variety of products. Bought 2 large dog crates on this visit. Very competitive pricing. Planning a return trip for other items.”
“Grace and Aman made the whole experience wonderful. They were very helpful. Aman was particularly knowledgeable and insightful. Customer service like that is why I’ll definitely return if I need anything.”
“Store is so well organized and staff incredibly helpful. We needed a last minute personalized gift and the store delivered in less than 10 minutes!!! Will definitely be returning often.”
“They’ll take care of ya. Anything you need for hockey. Knowledgeable and relatable staff, good inventory, and a friendly atmosphere. We’re lucky to have this store in Houston!”
“I found Samina's store while shopping at the mall. I visited twice during my stay in Houston and Samina rembembered me on my second visit, which was two weeks later! Thank you for the lovely conversation and wonderful service!”
“Never leave reviews but Houston Sports Connection is simply the best. Everyone is super knowledgeable and welcoming. Been going since I was a kid. Hands down the best.”
“I can’t recommend this specialty store enough. Cam was so helpful and knowledgeable in making sure we bought everything we needed for my son’s first lacrosse practice. And they have a very generous return policy. Don’t even bother going to Academy or Dick’s. The customer service here is the best!”
“This place is huuuuuge! I walked in and saw the front area and thought OK, nice. Then I asked for some equipment and was led to the back and this place seems to go on forever. They not only have whatever exercise equipment you want but multiple items in varying condition. I found a decent piece at a fair price and they cleaned it up better than expected.”
“They have tons of stuff for sports. Some stuff show in stock online for the selected store but they didn’t have any in stock. We were disappointed about that because we were looking for bathing suits that had said they had them in stock but when we got there they didn’t.”
“April and Brittney really came through and helped me customize my hat exactly how I wanted it. Super easy process and they knew what they were doing. If you’re in Houston, this is the only Lids you should be going to — anywhere else is just a waste of time and money.”
“Precision Pools did an amazing job from start to finish. Janice, Norma and Jonnathan are a pleasure to work with and very responsive. I would HIGHLY recommend them to anyone that is considering building a pool, they truly made the process seamless.Service: Inground pool installation”
“Was looking for a place in town to try on cleats with a wide variety of styles. My son was able to try on shoes, find a couple sizes to try. Service was good, prices are competitive. Very pleased we found this location.”
“I want to give a BIG praise to Emmanuel. His customer service was EXCELLENT. He was very respectful and was able to answer every question asked about the the shoes my niece was trying to purchase. I love the selection he showed her. We WILL be back again. Thank you so much. You Rock!!! ?”
“Just discovered this hidden gem a month ago. It's nestled in the corner of a busy shopping center. Parking can be an issue as the restaurant next door is always busy; however, that doesn't deter me from going. I've been here three times and each time the staff is always friendly and accommodating. They have a great selection of shoes and some clothes as well. This certainly will be my go to for sneakers when I'm not shopping online for them.”
“I ordered this banner recently for my college dorm through Nuvo athletics and the customer service was top of the line, I spoke to Jennifer Haldiman and she was really polite and understanding. My banner was made pretty quickly with so much detail it’s beyond amazing they designed it themselves and I am so impressed. Made my room feel less dull and made it feel more alive.I would definitely recommend ordering a banner for yourself or as a gift!”
“I really love coming to this store. Today I went in to purchase the Adizero Evo SL shoe. The store was clean, well stocked, organized and modern as it has always been on past visits. They have a great selection of Soccer kits from around the world. I was immediately greeted upon arrival and helped to find my shoes that fit in a prompt manner. Ezekiel and Nya were two that I remembered by name but I was also helped by two other gentleman and they were all equally helpful and courteous. You honestly don’t find service like this much anymore. Thank you adidas, you have a happy customer!”
“Had a great experience in this store and will definitely continue to come back again. My 10 year old son was excited the store had the Adidas Ghosted cleat in stock to try on. These tend to be difficult at first to put on for youth age but the owner spent sometime with my son to show him the proper way to put these lace less cleats on. Really appreciate the customer service! Wouldn't get this kind of help shopping online or at a major retailer.”
“These guys are God-sends! I was traveling and in Houston literally for an overnight business trip. I needed a shirt and tie and found them close to my hotel.Terry and the other gentlemen there could not have been more helpful. They were professional and personable and obviously knew their stuff about haberdashery. They did not have a shirt my neck size but with a quick fix were able to make it work with a half neck size smaller. Genius!If I lived in the area, these guys would have my business for clothes and tailored suits. If you need a top notch store with great service and want to help an independent shop, I cannot recommend them enough! Give them a shot. You will not be disappointed.”
“I’ve never encountered such a helpful worker as Roland. This gentleman was amazing in helping me look for this Yeti rambler. I had been to several stores where the product was out of stock or the workers didn’t really help me even check. But Roland helped me find the very last bottle in the size and color I needed. Next time I need a yeti product definitely going to check in with Roland, very knowledgeable”
“Been knowing these people for over 20 plus years. They have supplied blanks caps and shirts for all our companies and our non profit. The always have the latest cutting edge items in stock. Great people. Great store!”
“Academy has a large selection of items for Sporting Teams. We went in with a gift in mind. There were a lot of options to choose from. We were able to select a unique shirt and a pair of slides. Both were very much appreciated by the intended person. I love shopping at Academy.”
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“This is a late review. I’m from out of town and contacted them to get a name and number added to an existing Dynamo jersey I have. When I came to Houston, they let me know as soon as the materials arrived in store, and I headed over. The online process was great, and the in-store experience was just as good. The final result was excellent, you can’t even tell the name and numbers weren’t originally part of the jersey.”