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“I’ve always had a great experience at T-Mobile thanks to their motivated sales associates and excellent customer service. Every time I come in, I feel welcomed and taken care of. I especially want to highlight Samantha—she’s an outstanding sales associate! Samantha is always willing to help, has an amazing attitude, and her positive vibe makes every visit a pleasure. It’s clear she truly cares about customers and goes the extra mile to make sure all your questions are answered. Highly recommend this location and their awesome team!”
“Miriam has excellent attention, kindness, speed and very good kindness and is always willing to help since she takes care of me, she is always very helpful and attentive to my entire family because we all have a line there with boost”
“Good, I had to leave early at one point for my sport event, I forgot the two guys name who helped me out after I returned but they were patient with me after since I needed to get my cell data after I left. My dad wasn’t there the 2nd time so they did it themselves, super quick literally less than 20 minutes.”
“Thanks to Maggie's exceptional service, I am now enjoying a better phone and a more reliable network. Her assistance has truly made a positive impact on my daily life, and I couldn't be happier with the outcome”
“Sally from Laredo made me feel comfortable and gained my trust. If your an inexperienced senior like me, request her and feel assured that your questions will be answered.”
“Awesome service, great new employee, walk out with a smile on my face everytime I go back! I switched from tmobile and after dealing with the girl from this store I would never go back or switch to another company.”
“Great service, Elizabeth was very informative, helpful and polite. Smooth transfer of service for mobile phone and home internet. Highly recommend this location and ask for service rep Elizabeth”
“Employee Danna was amazing she has great customer service 👏 hands down one of the best people I've met. Very talkative and very helpful she did everything in her power to get me the help I needed today. She deserves a raise I'm glad they have someone like her working there other Workers seemed like they didn't wanna be there. thank you Danna for your service today. 🙌”
“The amount of patience and knowledge they showed us was INCREDIBLE. We were helped by a gentleman named Marco G. We went to inquire about a phone line, and pricing, and we left with 5 lines. Not only did he get us a lower phone bill than our previous company (AT&T) But we ALL walked out with brand new phones. If you go to this location PLEASE ask for Marco G. He’ll do right by you 🙏🏻”
“I wanted T mobile to know that Jose Castillo provided me with the best customer service. He was very patient and did his all he could to get things to work out for me.”
“The store looks clean, even though they were busy they quickly check me in. It did take a while but they were able to help me and explain the information I was looking for. They have all the devices for you to see.”
“The staff was great. The service was great. Very friendly, professional and knowledgeable. The rep stood by me while I was making adjustments on the phone with customer care to make sure I was assisted properly.”
“Juan(J.C) is freakin' awesome! Super humbled, helped my elderly mother understand the new day and age of technology. This guy deserves a raise, promotion, kudos, whatever it takes to get this man rewarded. Thank you again for the great service!”
“The team at this location is extremely patient and knowledgeable. The rep who helped me really explained all the fees and didn’t try to add anything I didn’t need”
“Excelente servicio y facinada con la tienda de Rio Grande me encanto la remodelacion y el trato al servicio al cliente excelente muy uen personal elejido muy profecionales y amables y siempre nos ayudan con cualquier problema sin duda la mejor tienda de rio grande. Recomendada al 100%”
“I had an amazing experience at this T-Mobile store! From the moment I walked in, the staff was welcoming and professional. The store was clean, organized, and had a really positive atmosphere.
I especially want to give a shoutout to Neshla, who went above and beyond to help me. She was incredibly friendly, patient, and knowledgeable, making the whole process smooth and stress-free. She took the time to answer all my questions and made sure I left completely satisfied.
Customer service like this is hard to find these days, and Neshla truly made a difference. I highly recommend this location to anyone looking for great service and a team that genuinely cares!”
“They are truly outstanding, especially Jake-Ryan from the Hebb area. He was incredibly helpful—this gentleman went above and beyond in assisting me with signing in to my internet. I have never had anyone provide such thorough and patient support. He truly deserves recognition, if not a very good raise!”
I would recommend Smartcom”
“I adore the young man who has helped us 2 times. I'm bad with names, however, he is fairly new, as you enter store he works on left hand side. He is kind, friendly, very helpful, listens and really hears what you are saying, and very enthusiastic to help in any way possible. 5 STAR CUSTOMER SERVICE. That's is greatly appreciated.”
“Good Company offering fair rates. They are a local Texas company that cares about their customers. They are investing in green energy, and I would recommend Heritage Power to anyone.”
“Very expensive and does not work that great
Customer service sucks . Lower your prices . Will be getting out if this internet. Spectrum is overwhelmed!!!”
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“Excellent service, very fast process to activate my internet service. rep was very kind and explained everything very well. and didnt have to wait like at other stores”