This Cricket Wireless Authorized Retailer in Pasadena is noted for its excellent customer service and knowledgeable, helpful staff. Reviews highlight smooth and painless processes for switching service, upgrading, or adding new lines. Employees are described as extremely helpful with account needs, thorough in setting up devices and apps, and patient when assisting with technical issues like phone reprogramming or software fixes. The service is consistently called great, professional, and courteous. The store offers excellent deals on upgrades and new lines, which contributes to long-term customer loyalty. It provides a great variety of devices and accessories. Staff members are fluent in Spanish, broadening their ability to assist customers. The overall experience is frequently cited as a major plus, with specific commendation for service that keeps customers satisfied and willing to travel significant distances to return. The location is recommended for anyone seeking reliable and dedicated assistance with their cell phone service and devices.
Excellent service from Mr. Francisco, patient and understanding, very professional he helped me with my new device and transferred all my information to the new phone.
February 2026
I’ve been using cricket for years, and usually go to other locations, but I decided to go to this one because it was on my way to work. Johana was so helpful and she didn’t have a problem with answering questions. This location is the best!
December 2025
We came into cricket just to look around and now we’re walking out with new iPhone's thanks to Lorena for her customer service my girlfriend an I thank you.
