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“Don,t fret cell phone issues, go to your local AT&T store and the employees will get the problem solved very professionally, they did for me at the store at 3532 Spencer Hwy, they went above and beyond!”
“We had a great experience with customer service regarding my husband’s cell phone. The agent who assisted us, Giovanni, was professional, patient, and very knowledgeable. He took the time to clearly explain everything, answered all of our questions, and made sure the issue was fully resolved without rushing us. It’s rare to receive such attentive and caring service, and Giovanni truly made the process smooth and stress-free. Excellent customer service—thank you, Giovanni!”
“Came in looking for a new case for my phone, unfortunately didn't have what I was looking for. But needed the phone back reattach and they were very helpful. Great service and would recommend to anyone needing phone worked on.”
“Filed a claim through my insurance and without giving it any thought, I accidentally booked an appointment the day of memorial day. I called the next day and told me to just swing by and drop it off and when i did I was told it would be ready in only a couple fo hours! Highly recommend them for any future phone repair I may need!”
“Long story store. This is the best store in Pasadena. I purchased a phone from another store on shaver and when my daughter messed around with my phone and locked the phone I went back to the store on shaver and asked for help. They told me they can't do anything cause my phone is hacked. And didn't Even look at my phone and blew me away tho I spent money with the store. So a friend referred me to shez store on
Allen ge and he helped me out with all his heart and passion for any customer that walks thru his door. I am in ❤️ ? ? ❣️ with this store and will always go here and truly God bless shez and his store ? ❤️ ♥️ ?”
11AM - 7PM
4002 Fairmont Pkwy # B, Pasadena
Mobile Phones
“Excellent experience repairing my Iphone. Eddy was very knowledgeable and fast turn around,making the process stress-free. The store was super clean and they also have a great selection of accessories, definitely recommend!”
“From Max's my 11 yr old. Great service, very friendly and gave us snacks and water while helping my mom and sister.
Sef was amazing with dealing with a complicated line transfer and was so patient. Thanks for making this painless. I will be transferring the rest of my services soon.”
“100% recommended store! Very good service and excellent promotions. Don't hesitate to come and see the promotions they have every day. Thanks to Daisy for taking the best care of me ??”
11AM - 5PM
2015 S Richey St Ste A, Pasadena
Mobile Phones
“I m so happy for the help that I got Zandra is good at helping people I recomend her to help everyone she is patient and she tryed everything to get me a better plan thanks zandra!!”
“Excellent service from Mr. Francisco, patient and understanding, very professional he helped me with my new device and transferred all my information to the new phone.”
“The 3-representatives Cristal, Daniela and Mariana that assisted me were extremely supportive and helpful with the process of my payment for several months.
Everyone else that has assisted me all the other months were very rude and were slow and unwilling to help me just to make a payment for my son without asking any questions on his account. That left a Bad taste in my liking for AT&T.”
“Very good, helped my wife get a brand new phone, they were very helpful, I definitely recommend! Go to store they are very good! Anisa & johana helped me so much.”
“Adam at Metro @ red bluff/spencer location was amazing!! Very helpful, patient with me because im deaf. We definitely made a friend in Adam! Give that man a raise!!”
“The Customer service at this store is 10 out 10, I definitely recommend this particular location, they help me out to get the phone and monthly service I really wanted”
10:30AM - 7:30PM
3809 Shaver St Suite 110, Pasadena
Mobile Phones
“I transferred from T-Mobile to Total mainly for their excellent customer service, especially thanks to Abe for helping me out every time I have a problem. Great job keep it up”
“We walked in Verizon yesterday not really knowing what to expect, but Christian was SO nice and helpful. He got me moved over to my husband’s line super smooth, also with 1k to go towards my old phone bill!! We left super happy and got everything we needed and plus some! He gave us his business card and I was having trouble getting my new phone to work, and he answered me all 10 TIMES that I called, and was super sweet. All of my issues are fixed and I am one happy customer! Ask for Christian”
“I went to this store earlier today and I met Jonathan. Jonathan helped me get my phone turned on with the bring your own device and switch. Jonathan thoroughly talked me through the Boost Mobile App and was extremely nice and courteous. He also told me that if I needed any help or had issues with my service to come back so he could help me out.”
“Very polite employee and helps you when you come in. I have 5 lines in here and I have never had any problems when I need something done to any phone I come in and he helps very quickly overall excellent customer service.”
“i walked into the store a little irritated with a billing issue and walked out with a brand new phone. Tyler P did a great job getting my issue resolved and also helped me decide which phone would be best for me. i feel confident leaving the store knowing tmobile has my better interest at hand.”
“Yesterday an employee named Estrella helped me transfer all 4 of my lines without any issues. Was very patient and informative. Made the process soo much easier for me. 10/10 service!”
“This is a great place to get support for your device. Very friendly, cost effective and timely manners. I would highly recommend this place for your device support.”
“Omg.. Ashley is a wonderful amazing person. Ashley had helped me out when I really really needed help with my phone. NO ONE HAS TOOKEN THE TIME TO HELP ME OUT UNTIL I PASSED BY ASHLEY IN FRONT OF THE STORE TOTAL WIRELESS. SHE IS TOO KIND, SWEET, ASHLEY HAS PATIENCE AND KNOWLEDGE OF WHAT SHE IS DOING. WOW .. I DO RECOMMEND THIS STORE UNIT TO KEEP PEOPLE LIKE ASHLEY. I GIVE ASHLEY 1000 STARS....”
“The manager and his worker Jason or the best workers I've ever seen in my life anywhere at any business in my lifetime and I'm 68 years old I just want to let everybody know it's the best cricket store anywhere! They're so wonderful I can't even tell you how great they are Jason the manager's helper is so amazing and the manager is the biggest hearted guy I've ever seen in my life he goes the extra mile to get you what you want no matter what you won't believe it it's so amazing!!!! I love these guys you got to go there”
“Naely has done an amazing job at getting me the phone i want at a price point i can afford! Her customer service is spectacular and always goes the extra mile to help me out!”
“Donna was amazing!! We went in bc my phone was broken couldn’t get it fixed unfortunately but we got offered a great phone opportunity and she walked us through the whole process. She was such a blessing. Thanks again Donna, stay bright!”
“I phone fell in a creek and I needed a phone ASAP! I went to visit AT&T on Fairmont Pkwy in Pasadena,Tx yesterday and the service was great! They had a full house but I was attend to immediately. My wait was less than 5 minutes. Diego was the associate that assisted me in getting my phone replaced. He was so helpful. He was very informative and patient with schooling me on all the details of all the phones that I was interested in. His service was amazing! He helped me set up my new phone and had me in and out in less than 30 minutes!! Huge shout out to Diego!! If you need a new phone or just need detail info on a phone go visit Diego at 5708 Fairmont Pkwy in Pasadena, tx!! Thank you for all your help! SATISFIED!!”
“I'm honestly upset I hadn't found this place sooner! A friend of mine told me they'd be attending the grand opening a day before my birthday on December 12th, 2018. I didn't forget the name because my Dad's name is Joe, lol! I used to shop at Walmart and HEB but was looking for a store with mom approved prices. I decided I'd give Joe V's a shot! The first time I stepped into the store I knew I would never go back to the other grocery stores! Almost everything is HEB products at discounted prices! Iv'e bought not only quality food, produce but also kitchenware! They have air fryers, utensils, dog food, beauty products, hair products, and so much more! During the pandemic and during hurricane season I know I can count on Joe V's to always be stocked or restocking! The employees and managers are always so helpful and looking out for their customers. Truly a great place to shop.”
“This store always has best stock in phones. Best Metro in scv with great customer service as well some other metros actually direct you to this store ! Bilingual staff is great.”
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“Ali was very helpful and knowledgeable, this business truly cares about customer satisfaction! Thank yall so much for all you do for the community and having what we need in store ready to go!”