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“I usually dread going to UPS/Fed Ex stores because the employees always seem so rude.
I’ve used this location twice in the last week and let me tell you Karen went above and beyond to help and make sure my order was accurate and ready. Not only is she efficient, she’s incredibly friendly! There are other stores closer to my house but it’s worth the drive for exceptional customer service.
Thanks Karen!”
“I wish I would've gotten the nice lady's name who works here. She was so kind and showed me how to use the fax machine the first time I came in. This location is clean and I can get in and out to send a fax or what ever my need for their services are.”
“I visited this site completely lost w all the returns. Miss Catalina is so patient & helpful. I have been here several times. Everyone has always been rude & not helpful. Thank you Miss Catalina”
“Amazing staff that are fast and friendly! docking a star cause I was loaded up WAY too heavy. 82k pounds. Couldn’t go back as they closed. Had to wait 5pm-8am. (Currently 12am hoping I can go in at 8am and get this resolved quickly)”
“Enrique and Cori were so helpful and even though I kept running into roadblocks with my phone and messages from Walmart, they stuck with me and helped me till we came up with a solution. Every time I've been to the store I have left very happy and satisfied. I am definitely a return customer. Candace”
“I have had so many experiences with different shipping companies in the past but his one here Middle East Shipping so is the best experience I ever had, thou their facility is not all that luxurious but their customer service is the best, they have been around for more than 40 years in this business, whether it is the owner M. Badr or any of the employees, they are always right there at your expectation.”
“When I first started coming here, it was a nightmare because the trailer parking spaces were too close. After speaking to Terry, the general manager about my concerns, they made significant changes to help drivers get in and out safely without damaging their trucks. Terry had contractors make improvements on the fencing by adding barrier poles. They cleared out a section of parking spaces to allow easier access to the loading docks. They occasionally have the hostler drivers bring empty trailers from their off site to the drivers so they won't have to fight to move a trailer from a space that's only possible for hostler trucks. This service help drivers to stay on schedule. I know that drivers complain about this location but I have seen a marketable improvements over the past few months. I have watched supervisor Karla take charge and instruct her workers in a timely manner with tact and professionalism. The yard audit lady, Rosemary Martinez is a valuable asset to this company because she understands truck/trailer spacing and knows exactly what's on the yard at all times. Brianna has been helpful by always being professional, courteous, and a problem solver. Supervisor Victor, who works the night shift, has helped me out multiple times with drops and staging. It's obvious that the supervisors and managers care about their jobs. There is a high turnover rate at this facility which supports Amazon, but I hope that the previously mentioned employees stay on board permanently. Today, I had the opportunity to meet Kimberly. She has been checking me out of the facility for months but I never knew her name. She has always been courteous and professional with me. She is very patient with drivers and extremely confident. I hope that she stays at this facility permantly because she is a valuable asset to STG.”
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“Decided to try and did not disappoint. Beats waiting in the post office line. Had some special gifts sent to my grandma! No issues at all. Customer service was wonderful. Will be back!”