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“UPDATE: My Christmas card was delivered to my grandson Feb. 22nd, about two months after it was mailed. My faith in the USPS was restored. Make sure to fill out Missing Mail, so they can try to locate mail when it is delayed or lost.
I took a Christmas card on Dec. 24th with two gift cards for my grandson in Arizona. I asked if it would be more secure to mail the gift cards by using a Certified Mail Receipt. I was led to believe it would be tracked, and I paid an extra $6.37. At first it tracked the letter and said it was in transit, and should arrive Dec. 29th. Later it said it was in transit, and would arrive late. After16 days of being in transit, I reported it as missing mail. It has still not arrived, and that makes me feel that a post office employee took it, since it had to be signed for and was NEVER delivered. I will NEVER trust the post office again. Next time I will use FEDEX. The people in this Post Office are extremely nice, and helpful. The letter probably left the Round Rock facility, but who drove the mail to the next facility might be the problem, or if it made it to another facility, someone must have taken it there. This complaint is about my letter that was never received, not about this particular Post Office in Round Rock.”
“I recently had an issue with a delivery from my job because the package wasn’t packed correctly. I was ready to go back and fix it myself, but Bryan Allen stepped in right away and helped me with a great attitude and a genuine smile.
He handled everything professionally and made a stressful situation much easier. I truly appreciate his willingness to help and his excellent customer service.
I apologize for the late review, as I was searching for the receipt along with other documents. Thank you again for the outstanding support!”
“It’s crazy how many bad reviews this place has. Hutto has a great team out there working this place. I respect all the men and women in that building. Their rating does them no justice.”
“This place deserves more positive reviews! My mail people are so friendly and hard working. Always respectful, helpful, and kind. Recently had a package issue, so I submitted a request online. Was contacted the next day.. provided a bit more info and quickly got a wonderful call back saying my package was located! Very fast response, so grateful! Extra thanks to Jahid!!
BTW, it was the shippers error.. and I almost never have issues with the post, very thankful for the USPS!”
“The mail inquiry team was super helpful when an important document was accidentally returned from our apartment. Everyone was very friendly, kind, and went out of their way to help us. Really appreciate their support.”
“This might be Austin's most extraordinary post office, and feels like a remnant of the old West. The post office is in an antique stone building that features a vault, safe, and empty shelves where a general store could have been.
The store is at a railroad crossing next to a large industrial site.
There is a mailbox in front and a window inside with post office boxes. The interior is know accessible during scaled back hours Compared to other post offices.”
“The staff is very helpful and friendly. My only concern is how dirty the lobby where the post office boxes are at. Windows have cobwebs and dead bugs all over and the lights and floors look like they haven't been cleaned in months. Im really disappointed since everyone is so nice there.”
“You wanna talk about calm and bright this season? Here's where it's at! Barely a line. The woman working today (with lovely patterned earrings in the shape of Africa) was so personable and chill. Great USPS experience!”
“Incredibly understaffed and underfunded, but the people working here are doing what they can. Misty has always been the one to help me out. I think she’s incredibly patient as a lot of customers get riled up while waiting in line and they speak condescendingly to her as if it’s her fault she’s the only one working the counter. If you’re in a rush and take out your anger on employees who are not at fault for how understaffed they are, this place isn’t for you.”
“Had a passport appt. Was seen on time, customer service lady at the desk was very nice and polite, explaining the process and how I would receive my passport. I appreciated the good service. Many thanks.”
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“Shoutout to SEAN!
He was so nice and patient.
Thank you for being you!
Let’s be honest: walking into the post office can sometimes feel intimidating. Employees often act like you should automatically know the ins and outs of mailing everything, but the truth is, most of us have no idea what we're doing. Far too often, staff can get visibly frustrated with customers.
Sean was the absolute opposite. He was welcoming, kind, and completely stress-free. Exceptional customer service!”