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“Reshma helped me to open my new account, Best service given. The branch manager Beryl and another employee Carlos was very helpful. Fully satisfied. Best place to open an account”
8:30AM - 4PM
6005 W Park Blvd, Plano
Banks
“Hussein and Ritu recently helped me with my refinance and the experience as always was outstanding. I've utilized their services many times over the last 25 years, and they always provide the best rates and an excellent experience.”
“Went to credit union on Saturday, and Clint helped me with a check that had been signed over to. I was very grateful because I had trouble doing the same elsewhere the day before. Shout out to Clint!”
“We found this company by following the typical questionnaires to see if we'd even have the ability to purchase a home. Being a 1st time buyer was definitely scary, but when you have someone like Corey Allen who has the knowledge and expertise to explain all the details to you, it makes the process less challenging and intimidating. Corey went above and beyond for us (even went as far as to take my calls with 50million questions while on his personal time off) We can't thank him enough for his dedication and willingness to work with newbies like us to get into the home that we can now call ours.... thanks Corey for your time, willingness to educate and assistance throughout the process.
We'd also like to thank Brandi Bennett for working with us to make sure we had all of the documentation in order to reach our closing date!”
“I Visited Branch 0703 a couple days ago and the Service was awesome. Customer service was very professional . I also learned something from them. They’re wonderful people. Very patient explained to your understanding over and above.”
“My husband and I have a great relationship with Prosperity Bank and have been banking there for years.
Taoufiq Tazi, Banking Officer and Personal Banker at the Park and Tollway location, has been so patient and kind helping me this week figure out my needs with Zelle and setting it up. He is willing to walk you through anything you may have questions about and makes it very clear!
Thank You Taoufiq.
My Best,
Patricia Loftin”
“Larry at the prosper branch was amazing f and Camille and Eric on the phone. Absolutely amazing service regarding my card being hacked couldn't ask for better. So awesome.”
10AM - 6PM
115 FM 544, Plano
Banks
“Malia Malik makes coming here to this bank a very pleasant, friendly and went out of her way to make sure am a satisfied customer,come to this location and experience it yourself”
“Amazing service at the Plano Branch! Genet Aline Omar and Daniel provide the perfect combination of professionalism while still making their customers feel like friends. They go above and beyond to help their clients. I highly recommend this bank for small businesses and personal accounts.”
8:30AM - 4:30PM
5700 Legacy Dr #10, Plano
Banks
“Best community bank! I loved it so much as a customer that I now work here. Personal service and true relationship banking make Benchmark Bank unique in the market.”
“The staff are friendly and efficient. Cody, in particular, was very helpful and quick. Just book an appointment and arrive on time, and you'll receive great support.”
“I am so glad to find Bankcard Payment system as my merchant service provider. I am doing restaurant business about 15 years with Bankcard payment System. Charles and their team always provide excellent service whenever you need even weekends night.Low Rate, Integrity and excellence Company!!!!”
9AM - 5PM
400 Coit Rd, Plano
Banks
“Sonya Gibson provided exceptional customer service and was extremely informative throughout the account activation/registration process. She was prompt and was a huge help today. I definitely recommend working with her”
“This is a long review. This is also a personal review with syrupy sentiment praising people I've had the pleasure to know for the past 7 years. So it may become tiresome to read. But too bad. I'm not apologizing, because this review is very deserved and WAY overdue.I started driving Uber 7 years ago. Part of that process involves setting up an account where Uber can deposit your earnings. I picked the nearest available small bank, which happened to be this particular First Convenience Bank in the Walmart Super Center at 1700 Dallas Parkway.I just turned 70 and have been a regular patron thru the decades to my fair share of banking establishments. Everybody's heard of or has used, myself included, at least one of the five big banks : Chase, Bank of America, Citibank, Wells Fargo, U.S. Bank.And that's what they are and therein is their problem: they're big; too big; so big, in fact that regular customers like you or me don't really exist. We are just numbers, a set of routing digits or auto-withdraws or .. ugh .. the dreaded overdraft fee.Ok, I think you get where I'm going with this. First Convenience Bank is not about big. It's about you and me and the other regular people living regular lives. And it's at its best if you've had the pleasure, and it is always a pleasure, of being a customer at THIS branch of First Convenience Bank managed by Ms. Deandria Johnson.Ms. Johnson is the consummate professional and should be First Convenience Bank's nationwide poster person for customer service excellence. She should actually teach a class on it to be used as a nationwide prototype. That's how good she is.She's a hands-on manager, professional, friendly, always impeccably dressed, organized, patient, witty, focused, knows all of the specifics of the First Convenience banking processes and explains everything thoroughly, and interacts with her employees and customers in an easy, seamless manner. She has personally helped me set up my original Uber deposit account, helped me apply for and obtain a 1st Convenience Master Card, walked me through problems I had with my on-line account, and helped me apply for several loans.But Deandria also does what is not common anymore. She asks me how I'm doing. She enquires if my family is doing ok and what's going on in my life. She doesn't have to do that. But that, in fact, is one of the forgotten secrets to good customer service : the extras; the little things; the positivity; the smile of encouragement when you really needed one but maybe didn't even know it.Deandria's excellence is also evident in the professionalism, the friendliness, and customer service attitudes present in the performance of each of her associates.They are well-trained, thorough, upbeat, and reflect Deandria's positive human touch that old-fashioned banking skills and interaction with the public used to and still can mean.In a world where you go about your daily business in a fast-paced, faceless digital rush, where your banking is done on-the-run with annoying AIs wanting acct verifications, last four SS digits, etc. etc., to the point that you're frustrated, frazzled, and fed up, it's nice to have an option. I have moved twice but still will go out of my way, drive the extra couple of miles, just to use THIS branch managed by Deandria Johnson of First Convenience Bank. Because, when it's all said and done, isn't THIS what real banking is supposed to be all about?”
9AM - 5PM
6105 W Park Blvd, Plano
Banks
“The staff at Bank of Texas treat you like a human and not just another account number. Every time I visit, I'm reminded why I don't do business at Chase or Wells Fargo anymore - and glad I made the change.”
9AM - 5PM
1801 Dallas Pkwy, Plano
Banks
“i walk into this branch at least twice a month. the experience is always a pleasure. it is never dry and transactional. while i don't always enjoy pulling money from my accounts, i do enjoy every interaction inside this branch!”
“Sheri Taylor and her team are nothing short of amazing! They were able to customize an ideal solution for us and expedite our closing. They were always prompt to respond and did an excellent job throughout the whole home buying process. They will be my first choice going forward!”
9AM - 5PM
6201 W Park Blvd, Plano
Banks
“August 2024
This location makes strong strive to build relationships. Not easy for any branch since a lot of transaction was quick and simple. However, I felt it is important to let the community know their efforts.”
9AM - 1PM
600 E 15th St, Plano
Banks
“So very thankful I didn't give up when searching for a new bank. My previous bank was not suited for my business and how we do business, but Frost, stepped up to the plate and hit a homerun for me and my company. Russ is the greatest banker, easy to get ahold of, always solves my problems, and has earned the business of several of my friends by doing for them exactly what he did for me. I recommend Frost to everyone.”
9AM - 6PM
5201 W Park Blvd, Plano
Banks
“My experience with Nicola was amazing! She helped us open our first business account and was a great pleasant experience !
Thank you Nicola and PNC Bank”
9AM - 5PM
2001 Coit Rd #160, Plano
Banks
“A big thank you to Ariel who has been efficient and very pleasant despite the fact I had to close my accounts (following a transfer of banking networks that didn't work for me, not Cathay's bank's fault).”
9AM - 5PM
8208 Preston Rd, Plano
Banks
“Best Customer Service, Went with my mom and she also like the service. she doesn't speak English and Sejal patel help her lot to explain product and about services. I am glad I went to this location and got the work done on time. Thank you Sejal patel for your best customer service and helping my mom out.”
“Excellence service !!!Maliha mallik she. Is such a sweet person❤️?❤️she did help me with my online banking service and also advised for investment program that inspired me!!”
“I had an amazing experience financing a used car with ITCU thanks to Carlos Martinez. He was knowledgeable, personable and was invested in my satisfaction. He called me and the dealership multiple times just to make sure everything was moving smoothly. I couldn't believe how easy the process was. I had hesitations using InTouch instead of using the car dealership financing. But I am so glad that I did. InTouch credit Union will be my first call when I need financing again. Thanks to Carlos.”
9AM - 5PM
6101 Legacy Dr, Plano
Banks
“Both, my partner and I are Chase customers but we wanted to open a joint account and as good millennials prefer in person services for adult business. We were assisted by Martin Lamb and received efficient and friendly customers service.”
9AM - 5PM
2560 Dallas Pkwy, Plano
Banks
“I've always found this location to be extremely helpful and knowledgeable. They have given me solid, actionable advice on multiple occasions. Glad I went to the lobby so many times instead of the drive thru. I would have missed out on so much. Big kudos to this branch's staff!”
9AM - 5PM
2601 Dallas Pkwy, Plano
Banks
“I am really grateful for the service at this Amegy branch, especially Gigi. I began working with the bank about three months ago when I took over a financial role at our organization. They were quick to respond to all of our questions and concerns and helped us with some technical issues (our fault, not theirs!) with our account. We could not have done it without them.”
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“Denise and aiirell the mermaid were great today along with the guy babysitter who got my attention promoted their system and gave me and my family the great opportunity and service to get ahead in these times”