Cricket Wireless Authorized Retailer in Plano is highly praised for its friendly and helpful staff. Customers appreciate the warm and inviting attitude of the employees, especially mentioning two ladies who provided exceptional care during an upgrade, making sure all their needs were met. Tony is recognized as an expert in phones and technology, offering great service, quality phones, and helping customers find the right device within their budget. His knowledge and patience make the shopping experience easier and more enjoyable. Additionally, Sergio stands out for his dedication and kindness. Despite a network issue and early morning hours, he opened the store early to assist waiting customers and handled the situation calmly without rushing. Overall, the store provides excellent customer service, knowledgeable staff, and a positive shopping experience. Customers leave satisfied, feeling valued and well taken care of, thanks to the team’s professionalism and attentiveness.
I want to thank Katie and Letty at k avenue they did an amazing job on getting my phone exchanged. I want to take Katie out but she's being stubborn other than that great service LOL
July 2026
Thank you Katie, glad you were able to help us with our purchase. Great customer service. So young and so professional. You will go far in life and blessings to you.
July 2026
Katie at the K ave plano store was amazing. The best customer service I’ve had in a while!
