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“The best place I know to get fresh produce, seafood and some of the best beef you can ever hope to eat🤤😋 they have some of the best customer service in the industry and definitely some of the best prices anywhere!!! I ❤ my H-E-B”
5:35AM - 9:30PM
640 N Preston Rd, Prosper
Grocery Stores
“The staff is always extremely polite and helpful. The location is always clean. My only rub is I wish they would figure out what is making that bad smell on the north side of the building.”
“We ordered dinosaur themed cake for my 5 year old birthday celebration.. the chocolate cake was very fresh and all the kids loved and enjoyed it. Very well baked.”
6AM - 9:30PM
640 N Preston Rd, Prosper
Grocery Stores
“Everything is delicious. A lady named Maria is very friendly and always makes you smile, and the person at the register makes you feel safe. Excellent! I ordered some tongue tacos and thought the price was excellent. Everything was very fresh, and the burgers are amazing, as are all the other dishes. I loved the food. After the first time, I couldn't stop going back. ??”
1:30 - 9PM 9AM - 1PM
1250 N Preston Rd, Prosper
Grocery Stores
“I agree that the text notifications are problematic, but if you use the website (or app), it gives you the info you need.
But as far as the staff - 95% of the time I get great service. Friendly, knowledgeable pharmacists and techs that go out off their way to lend a hand. I used to deal with a different pharmacy that was SO terrible - I'm really grateful I found this one!!”
“Julius Thomas was very professional and informative on how to order my new reading glasses. He provided more information so I got a better lens. The fit was great. I’m very very satisfied.”
1:30 - 8PM 9AM - 1PM
4650 W University Dr, Prosper
Grocery Stores
“Awesome pharmacist and pharmacy workers. My weekly injection pens got stuck and I was panicking so I called the pharmacy since I got my injection pens there. The pharmacist picked up the phone right away and after listening to my problem, hey immediately provided my the manufacturer's phone number as well as guided me on how to best explain the situation to the manufacturer. I followed his advice and got a whole new box replaced for me within an hour of calling the pharmacy. It's really great to have a dedicated and caring pharmacy workers who's there for you, and I will transfer all my meds abd my family's meds from CVS to Kroger”
“I enjoy going to this Kroger because of a few select employees that always are so friendly & take the time to say hello & ask how I am doing. One in particular is Jane, I am a late night shopper & I always enjoy talking to Jane while I am checking out. She is so helpful & knowledgeable. Kroger, she is an asset to your business & should be promoted! Sometimes customers are very rude at the checkout (I have personally witnessed this) & more or less verbally attack your associates. Particularly the night crew because they have to communicate over the intercom (per their leadership) starting at midnight the store will begin closing & to ensure the customers allow enough time to checkout their groceries before the system shuts down at 1am. The problem the night crew continually deals with is backlash from customers arguing that is not fair since the store claims to close at 1am therefore should allow time beyond 1am to complete checkout.
This is not your staff's fault it is a corporate decision to rush customers out of the store & to leave them without proper support to field complaints that late at night. There have literally been customers in the middle of checking out that could not pay for their purchase because of the system shutting down, there by loosing revenue for Kroger because often they do not return the next day to complete their purchase.
Regardless, I have learned to checkout on time and while it doesn't impact me I just wanted to take a moment to report how excellent your staff is running the store at night. Special call outs going beyond Jane as well, to the night shift associates Paul & Deborah as well as a super sweet tall and thin Hispanic gentleman who I believe is the stocking supervisor (I think his name is Julio). Last night my Dad's electric cart stopped working. He stopped what he was doing & went and got him another one. Such a kind & thoughtful thing to do & we really appreciated that!
Kroger Prosper, all of these great employees deserve recognition!”
“i went to kroger to pick up groceries for the week and found the store easy to get around. the shelves were stocked and i had no trouble finding the items on my list. an employee helped me locate a product i missed. checkout was quick and the cashier was friendly. it was a simple shopping trip that went better than expected.”
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“Camille With the pink hair
was amazing went above and beyond in her custom service. Warm greeting also knowledgeable about the products . Made my first time experience wonderful I will be back . Thanks Camille”