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“I went into the Verizon store with little to no intention of making any purchases today—I simply wanted to find out what my options were. I was fortunate to work with Jay, who went above and beyond to understand what I was looking for and help me find the best option for my situation.
He was able to help me get a more affordable monthly plan, an early upgrade, and most importantly, no out-of-pocket cost due today. He took the time to explain everything clearly, answer all of my questions, and make sure I understood my options rather than simply trying to make a sale.
I really appreciated how patient, knowledgeable, and genuinely helpful he was throughout the entire process. I walked in just looking for information and ended up with a solution that worked much better for me AND a new phone. His customer service was outstanding, and I would absolutely recommend working with him if you’re looking for someone who will take the time to actually listen and help.”
“I can’t say enough about the incredible service I received from Iman at Verizon today. After nearly 20 years with AT&T, I was hesitant about making the switch, but Iman made the entire process absolutely seamless.
He moved all of my lines over to Verizon, transferred all of our contacts, photos, and data, helped me get money back on our phones, and found additional discounts and savings that I wasn’t even aware were available.
What really stood out was his patience, attention to detail, and genuine commitment to making sure everything was taken care of before I left. Switching after 20 years with another carrier could have been a nightmare, but Iman made it incredibly easy.
I can’t thank him enough for the level of service I received today. Verizon is lucky to have someone like Iman representing the company. If you’re considering switching to Verizon, ask for Iman—you won’t regret it!”
“CHRIS was absolutely anazing!!!! He was sooo knowledgeable and patient with me, (I am very low tech!) My phone was loaded with viruses and all kinds of scam spam stuff.. he cleared it up in no time at all... hevwas SO GREAT!!!! THANK YOU CHRIS!!!!”
“Sean at Zagg was super knowledgeable and talked me into a Zagg phone case. Love it. Thanks so much! Been a Zagg customer for many years, can’t go wrong with any choice that involves Zagg!”
“I fixed my iPad screen here. Both representatives I dealt with were very friendly and professional and it was half the price that I was quoted for an Apple affiliate.”
“A big thank you to Jon, who removed the temporary data block on my line. His help got the phone working on AT&T's network while the compatibility issue gets sorted out, and it made a frustrating situation much easier. Jon is able to give suggestions on what ifs and preventative measures. Truly excellent service from start to finish!”
“The Frisco location had fixed 2 of my phones! One they’ve fixed a few times lol. The gentlemen working there have always been really kind, especially the man today who let my son see the process of changing the screen. It meant a lot to me. Thanks IFIX for always fixing my phones”
“Geniunley the best experience I’ve had at phone carrier store. Natalia was amazing, very knowledgeable and made sure I knew exactly what I was buying. We got through the transfer process pretty quick and had good conversation during it as well. Zee was also super friendly and welcoming. If I could leave 10 stars I would. Thank you guys !”
“Great customer service! I went to trade in my phone and I would say 5 stars to these fantastic employees doing everything they can to help me! Couldn't recommend a store more! ?”
“I had a very unusual problem that the manager Mason was very nice and helpful getting fixed for me. He worked for 3 hours to get the issue resolved and went out of his way to make sure I was taken care of!”
“I visited this store to ask about ATT internet service. Bethany in the store kindly helped me get the right internet service for my house! Super nice and friendly! Thanks a lot!”
“Anne was a dream to work with. I have a super busy job and felt awful that I had to come in 30 min before closing. I needed some guidance on creating a new line for myself and while it was a timely process she was extremely attentive and step by step we got more than what I thought needed to be done. She is an expert at her job and was able to answer questions before I had them. Her process of understanding her company is next level. I wanted to share my experience as I walked in completely blind and she made sure I didn’t not leave with any doubts. Thank you Anne!”
“Had a fantastic experience getting my new phone set up with Grant. He answered all of my questions thoroughly and was exceptionally helpful throughout the entire process. Highly recommend working with him!”
“Beau is a very respectful and knowledgeable associate! He helped me with any questions and concerns in a very efficient time. I was in and out the door within 40 minutes with a brand new phone and number. Definitely a very helpful and welcoming location”
“I had the BEST experience at this AT&T store thanks to Amar
Elvis! From the moment I walked in, they were welcoming, knowledgeable, and incredibly patient. Elvis was professional, friendly, and made the whole process feel smooth and stress-free. You can tell they genuinely care about their customers and love what they do. If you’re looking for excellent service and a team that actually listens and helps, go see Elvis”
“Richard the sales manager was very helpful. After the run around with the 1-800 customer service Richard was able to help me and get me in and out less than 30 min! I’m very appreciative! Thanks Richard! Go see him! he is at the location on Custer road close to 121!”
10:30AM - 7:30PM
6700 Main Street Suite 106, The Colony
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“I have known this place for over 20 years and have been repairing all my Business and Personal computers over here. Just dropped off my Lenovo ideapad flex 5 for Screen Replacement. Thanks Millennium for keeping up the Good and Ethical work.”
“Very quick fix! Didn't have to wait long at all. I needed the glass replaced over my camera on my phone. They replaced it within 30 minutes. Awesome service! It was a reasonable price as well. Definitely will come back if I end up having the same problem.”
“Sarah was awesome!!! We needed to add a line and get 2 e-sim swaps for 2 other phones. She got us connected and we were out the door in under 15 minutes. Phones are working great. If you need a new phone or cell service, hit up this Cricket store. They really know what they are doing.”
“Not all Verizon’s
Are the same. Some are corporate and others are third party so there can be a lot of differences, such as prepaid plans, repairs etc.”
“I had spent 20 hours that week being looped and run around on the phone with AT&T attempting to get my internet set up at my apartment. They kept saying there was a “suspended account”. I couldn’t get anyone that could help me through the phone process or explain what that meant.
It was recommended I go into the store and I was calmly greeted by Thomas E. He helped me through the process sitting patiently through phone calls to numbers I did not have. We eventually reached an escalation line and they asked me for a password I was not aware of and asked me to access an email I did not know I had. This information allowed us to find the missing puzzle piece.
Thanks to Thomas, his patience and support, we figured out together that the previous tenant had a delinquent suspended account that was keeping them from being able to set up my internet.
Thank you Thomas for going above and beyond to help me. My apartment has contacted our representative and they are handling the situation from there.
-Rachel K.”
“Store staff was extremely kind and attentive after a wait. They do not carry much phone inventory in store so a wait is sometimes required as the phone is ordered. Overall, I had a nice visit. I wish them well.”
“Marcus was absolutely fantastic! My (senior) mom and I got new iPhones and he was patient, kind, knowledgeable and an absolute delight! He spent almost an hour and a half with us setting up our new phones and transferring our data. Mom moved from Ann android to an iPhone and he was able to make all of that happen! Huge props to Marcus!”
“I have to say I have never had such amazing customer service as I have from this location. Not only did Victor go above and beyond, but he helped me with an issue that I was having for a while. Great customer service. He has an amazing personality. He goes way above what i've ever seen.He is an asset to that store.And I will definitely go back because of his customer service!”
“Especially switching from Mint Mobile (which isn’t bad for the price if you don’t use much data). Cricket is on AT&Ts network which works extremely well even the hotspot works really well so well I can watch movies and live video chats with no issues. And you get 150 Gigs of cloud storage with the $60 plan. It’s sad that I’m this excited about it but it’s really that good”
“The only thing uncomfortable was the temperature!!! It was freezing in that store! After two hours of being in there my nose, fingers, ears, and toes were cold. Take a big blanket with you when you go there! The service was great! I felt sorry for the people working there! They even had jackets on and they were still cold! Quite ridiculous!”
“My phone was COMPLETELY destroyed, ANISH IS A MIRACLE WORKER. This man has the touch of god when it comes to cell phones. Bring all your cellular issues to him and he will fix it for a price that Apple and your phone carrier cant even compete with. 10/10 experience and 10/10 service!”
10:00 AM - 8:00 PM
12244 FM 423 #400, Frisco
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“I see a lot of bad reviews. Maybe they're deserved. But AT&T did a great install and the service has been solid. So no complaints. We had Optimum about a year ago and they dropped service every other week, it seemed.”
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“Evan was my salesperson and he is an EXcellent young man. Knows the business and went above and beyond in helping me. He is a huge asset to the AT&T company.”