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“This teller name ELIAS was friendly, courteous and very helpful to have me reset the password to my bank account. This is very important to me. I haven't seen my account for a while. Thank you very much ELIAS”
“I have been with RFBCU for a few years now. Every visit is very pleasant. Today Alejandra was swamped as it seemed she was the only mobile teller around 1 pm. She was very attentive, greeted every customer with a smile so bright, I could hear it! I just want to give her an applause ????? for delivering excellent customer service!! Thank you !”
“I had a really good experience recently with a teller inside. She was so friendly and patient as my family had several things to cash and deposit. It took a while and she was never rude and very thorough with the transactions. I never got her name but the receipt says Teller 609.”
“I was really upset and distressed over an issue on my account. After the csr failed to resolve my issue, I went into the bank and spoke with one of tellers. She went out of her way along with a manager, to ensure their was no suspicious issues on my account and they created a new acct for me. I value the service I received and will never forget it.”
“Amazing and quick customer service. I had a new account set up within minutes and was treated extremely well. Destiny Ybarra was fantastic and I would highly recommend her and this branch.”
“Linda Hook is Fantastic! She is so helpful and makes this company shine with her job knowledge and bubbly personality. You have a fantastic employee and an advocate that speaks highly of your company and your services.
Great Job!!!!!”
“Best rates, friendly staff, a little bit slow but that's because they're taking their time checking everything to make sure it's perfect, I've been a customer since that Branch opened and I go to other Banks and this Credit Union is the best”
“Great location to get to. Seemed to be pretty busy! Was here to close out on a refinance loan. Very nice employees and great customer service. Didn't have any issues during my visit.”
“I have had great experience with RBFCU. I use the one in Kerrville. They have done many transfers, plus all the usual tasks. Today, Juan helped me with the limit on my debit card so that I could run through a big charge. He was efficient and very polite. I am happy!”
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“Our warmest Thank You to Chris Rodriguez! Chris went the extra mile to help my elderly mother with communicating to her credit card service department. We love this bank and branch because the people who work here treat us like family. Thank you for growing a wonderful Team!!”