“Fantastic Online Retailer. I worked with Erin P and she went above and beyond to cater to my requests. I lived out of state and within 15 minutes of me calling, she took several outside photos of my bike so I could see the true color in outdoor lighting. This gave me a ton of peace of mind to know what I was going to get shipped to me. She also offered to speed up shipping speed without a charge to accomodate a race I had coming up soon. I'd definitely recommend this ship :)”
“Been going for years and customer service has been excellent. I had several bikes with new components professionally installed. They will always give you excellent care.”
“Brian was super helpful. I bought a ried bike and rear rack mount that I had a hard time putting on. I took it back and they put it on for me and even put on a reflector I must have knocked off for free.”
“I get service and tools here so I don’t have to pay for adjustments! But when the time comes for an adjustment these are the pros that I trust and offer fairest rates at DBW.”
“Was skeptical about ordering a bike online, across country, from a place I’ve never heard of or visited. Playtri made it possible without hassle, or stress (even though I was checking tracking every couple hours lol) highly recommend for local buyers and national as they have a large selection and are willing to work with you to add on what you need before shipping out to you. Love my new rig and shoutout to playtri for having what I was searching for from Phx, AZ.”
“I had a great experience at Bike Mart Richardson yesterday getting help with a tire upgrade on my Trek Domane. One thing that really stands out about this bike shop is the depth of products they keep in stock—it’s impressive and makes it easy to get what you need without waiting on orders.
What really made the difference was the salesperson on the floor who took the time to walk me through his own bike setup and explain why he runs the tires and configuration he does. Seeing his personal setup and hearing how it works for him helped me understand the options and make the right decision for my riding. That kind of real-world advice is invaluable.
If you’re looking for a great bike shop in Richardson for bikes, parts, tires, or service, Bike Mart has knowledgeable people, a great selection, and a team that clearly cares about cyclists. Highly recommended. ?♂️”