AT&T Store in Richmond is a well-regarded location for customers seeking phones, tablets, smartwatches, and wireless data plans. The store offers a variety of options, including prepaid plans with no contracts and popular unlimited data plans featuring nationwide AT&T 5G service. Customers consistently praise the staff for their exceptional service. Martha is highlighted for her dedication, especially when handling a challenging account transfer, showcasing her perseverance and commitment. Janet is recognized for her quick and friendly assistance in resolving issues, while Kianna receives accolades for her helpfulness and pleasant demeanor when customers are looking for new devices. Rep Teara R. is noted for her patience and professionalism, helping customers with purchases and answering questions effectively. One customer shared a positive experience where a staff member named "T" efficiently resolved a screen replacement issue, demonstrating quick problem-solving skills even without stock on hand. Overall, AT&T Store in Richmond is recommended for its knowledgeable and friendly staff who are eager to assist with any mobile needs.
If you visit this AT&T location in Richmond, TX, you must ask for TJ — he’s genuinely fantastic. Friendly, knowledgeable, and remarkably efficient. I came in to upgrade my phone and was out the door in under 10 minutes. That’s what great customer service looks like. Keep it up, TJ!
March 2026
Great Service! Liz, Jordan, Tiara, Dani, Janet were phenomenal. Definitely suggest this location!
February 2026
Jordan is a very calm, good listener, detail oriented problem solver. Over all satisfied.
