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“I spent hours on the phone trying to get my service to work and the phone representatives couldn’t help me so I decided to visit this location and the two representatives at this store were able to solve my problem in a matter of 5 minutes. 5 starts for them! I can’t remember their names but it was Monday 9th at around 3:28 PM.”
“Fast removal of broken screen protector. Expertly applied application of new one. Quick to honor warranty of $12 replacement with friendly attitude. Store is very clean, well organized, and bright. Will return.”
“We worked with Heather Kaus, who is an experienced and knowledgeable professional. She answered our many questions, and also shared some relevant information we didn’t think to ask about. She was patient, and put no pressure on us. She followed up with us in timely fashion after the initial meeting, as I had requested, until the deal was done. Thank you.”
“I have been looking for someone who could help me with my IPod for several years. Finally the site came up for CPR and the location in Flower Mound Texas stated they worked on this product. Part was ordered and received in two days as promised. I took it in for part replacement and it was quickly completed. I was very happy with the whole process.”
11AM - 4PM
8947 Tehama Ridge Pkwy, Fort Worth
Mobile Phones
“Great, honest customer service! I came in to get a quote to get my camera lens on my phone fixed. It turned out to be the protector I had on my phone. They removed my protector off the camera lens and confirmed my phone wasn’t damaged at all. I really appreciate their help and honesty that my phone wasn’t damage. Will be a returned customer if I ever do need a repair on any of my electronic devices.”
“The store rep, Cambridge, greeted us the moment my wife and I walked in, helped us immediately (no wait), found a solution that exceeded our expectations, and he was super friendly!”
“Jake helped me with my google account. I have been in this store and he helped me before very friendly and knowledgeable and did not make me feel stupid. Certainly appreciated his patience and friendliness.”
“I tried to get a phone repaired and it couldn’t be repaired without her being sure it wouldn’t mess up again and she was up front and honest. She also helped me transfer stuff over to my new phone even when it was a long process and close to closing time. Definitely will be back when I need a repair!”
“David is awesome! He told me over the phone he could help and would be there when I arrived. Will drive past multiple locations just to come to this one. Highly recommend!!”
“The Staff was very professional, friendly & very helpful. My phone was repaired in a timely manner. I truly appreciated the great Customer Service. I do recommend this place!!”
“Had a problem with my Samsung S24that was driving me crazyS24, and Enrique Gleason lep to my aid, and solved my problem. He definately went over and above for his customer.. Att picked the correct man for the job. I felt like I was in good hands the whole time that I was in the store. Excellent job, Enrique!”
“We have purchased new and also refurbished phones from The Mobility Marketplace for several years. The phones have all been in great condition and were easy to set up. The Mobility Marketplace sold us late model phones at prices much less than Sprint, Verizon, etc. could. We now budget less monthly overall for cell phones thanks to their assistance and advice.”
“I was greeted at the door and purchased a new phone and had everything uploaded and out the door in 20 minutes. The manger helped me, best experience I’ve ever had.”
“Anu at AT&T Flower Mound was extremely helpful in resolving my phone issues. He also helped with tv/internet service options. He is pleasant to work with and very knowledgable.”
“Pablo is THE Best!!! Patient, kind, funny…he dealt with a nightmare of a transfer from ATT to TMobile and handled it like a Champ! Go straight to him, and Ivory, at the Southlake location- from the start! NOT customer service line.”
“I had a great customer service experience at this T-Mobile Store
Eli is the BEST, I am very grateful for Eli's kindness and exceptional service!
He went above and beyond to make sure upgrading my phone and plan was very easy, and the best experience.
Thank you so much Eli for an outstanding five-star service!!”
“Had a great experience with Jeff getting my wife set up with phone replacement. Store is clean and well stocked. Jeff got everything transferred from old phone to new phone. Very happy.”
“Jake at the ATT store on Bursey did a wonderful job setting up my new phone from my non- working old phone. He was very patient answering my questions and helping me through the process. He also looked at our account when I asked to see if we could save any money anywhere. He was patient and professional and guess what, we are now saving $$ Thank you Jake!”
“Amazing customer service!! Extremely helpful & so kind! Definitely recommend asking help from Ocean & the Manager Dani! They go above & beyond thank you so much!! :)”
“The agent Danny was very patient with me was very good to work with he fixed my phone without any problems no complaints. I had a very good stay here our experience.”
“Best AT&T store experience I have ever had - hands down!! Reid helped me find the phone I was looking for and was very knowledgeable of all their product offerings. In addition, he was able to help with my unique billing situation - I was in and out of there in less than an hour!! I did not feel pressured at all with sales tactics like at other stores.”
“I had the experience of setting up my home internet with Goldie and she was amazing!! Great customer service and explained everything thoroughly, made me feel great about my decision and also made the process so easy. Will be coming back thanks to her, she needs a raise!!”
“Best customer service I’ve received from any mobile provider I’ve had. Mondo was very knowledgeable and efficient while also making sure he secured me the best deal possible for my situation which I greatly appreciated. Highly recommend going to see him if you need anything. Made what is usually a somewhat dreadful experience, seamless and easy.”
11AM - 7PM
8569 N Beach St, Fort Worth
Mobile Phones
“Met Lloyd awesome guy and fast at work. Highly recommend, Fixed my ultra with ordering parts and fixing it in hrs .. other shops around asked for days to recieve and fix. Also he was $50 to $100 CHEAPER. I'm writing this a week later not one issue has been found.”
“Christa and Jay were quite personable and professional
Easily understood my needs and effectively took care of helping gay my daughter’s internet account established. thank you”
9AM - 7PM
8917 N Fwy, Fort Worth
Mobile Phones
“I went in for assistance with my new phone and Ellie Tavira was such a tremendous help and very polite. She is a good representative for this store. Her willingness and professionalism were a refreshing experience. I am soo thankful she was there that day.”
“Came in for a Tuesday promo and was serviced immediately with no wait. Employees made every effort to get more promo items and gave me the first one when it came in. Very efficient, professional, and friendly.”
10AM - 8PM
8653 N Beach St Ste 209, Fort Worth
Mobile Phones
“I wanna thank Sarun for his time and helping while we were waiting for Cricket to help us. He did everything to get them answer quick which they did. He is an awesome guy. Thank you again Sarun! 5 Stars from me!”
“Oh my goodness I got a new phone and did not know how to work anything on it lol and I went in to the T-Mobile on Davis … Moses helped me. Shawn and Moses were super !! They were so nice and so patient man I was so lucky Both were amazing with their knowledge ! Thank you guys !!”
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“I purchased a home internet and switched my phone number to AT&T. Greg helped me a lot for the entire process and answered all my questions. He really knows his job very well. Thank you so much Greg!”