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“Jacob gave us an excellent experience. Even though they did not have any electricity, and no functions were available in-store, Jacob was right on the ball. He went above and beyond for my daughter, ensuring she obtained a new Samsung phone and making sure all of her data was copied over, even putting insurance on the new device. It is because of Jacob that I will return to this store for future upgrades of our devices. Thank you, Jacob.”
“Fernanda the manager she stuck with through my problem I went to 2 other locations was ignored of scurried off but she was attentative and friendly and guided me through the process of getting me a new phone.”
“I had a repair that I had done on my phone that I messed up. This is normally risky for a repair shop to do; however, they explained the risks to me, I accepted, and they fixed the phone! They did what others refused to do for me. Plus the staff was SUPER chill and accommodating! Thank you for an amazing experience! Hopefully I never need to come back, but if i do, I know it will be a positive experience!”
“I needed some help transferring data to a new phone that I had purchased, and I was clueless how to do it... I went to the Rockwall cricket store, and the young lady Katelyn was so nice and helpful! That had to have been the BEST experience I've ever had in a phone store. Very clean and professional environment.”
“Rafael was nothing short of amazing! He was extremely professional and knowledgeable about every single item and answered every question we had. He came up with a smile ready to help! If you are looking for a pain free fast experience then ask for him when you arrive!!!”
“Andrew was extremely attentive, kind, and knowledgeable! His customer connections with not only my family, but also with other customers, felt genuine. He did a wonderful job assisting customers who were waiting, walk-ins, and other at&t partners. He was very transparent throughout the process and answered all of our questions. We switched our phone plan and internet painlessly... and this was one of the few times we've left a phone store not disappointed or unpleasantly surprised by hidden fees or fine print... so that helped too ?.
Also, I REALLY hope AT&T compensate$ their bilingual+ partners for assisting customers of all backgrounds, as I saw Andrew's associate doing during our time in the store... especially when the company itself specializes in communications ?”
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“I had the best experience that I can remember at any AT&T store! Caden was professional and personal as he helped clean up a mess that was created at the Garland location. He was able to keep my old number with my new account, which meant the most to me to avoid the pain of passing out a new number to many people. He saved me and I want to thank him!”