AT&T Store in Rockwall provides a wide range of phones, tablets, smartwatches, and connected devices from popular brands. Customers can choose from flexible wireless data plans, including no-contract prepaid options and popular unlimited data plans that include nationwide 5G service at no extra cost. Many reviews highlight the store's exceptional customer service, with staff showing patience, knowledge, and a helpful attitude. One customer praised the staff for giving better service than ever before while replacing a phone, while another appreciated Dawson’s detailed help in selecting the right phone and plan for an elderly relative. Rosa M. and Janie A. were recognized for their professionalism and attentive service, addressing various electronic device needs and solving concerns effectively. Customers also value their positive experiences at this location compared to other stores, especially praising Rosa Martinez for going the extra mile and providing friendly, thorough assistance. Overall, the store is known for friendly, helpful staff who prioritize customer satisfaction and make shopping for devices and plans a positive experience.
I came in for an update on my old iPhone Rosa made the transition so easy and comfortable for me, I was very happy with the plan changes,new iPhone. ☺
March 2026
Went in the get my new phone activated and Andrew helped me out with the process. He was very helpful and knowledgeable. The customer service was excellent! I will definitely be going back to this store location in the future!
January 2026
My name is Sherry Brewer. We were at the Rockwall store today. Rosa worked with us on getting a new AT&T phone and then setting up one that we had excellent job. We asked her questions over and over she had many patients worked with us helped show us how to set it up over and over excellent job.
