RBFCU - Potranco is a credit union that offers a full range of banking services with a commitment to personalized service and improving members' economic well-being. Many customers report superb and great customer service, with employees described as always remaining calm under pressure, accommodating, pleasant, and professional. The service is personalized, allowing members to take care of their business with one person. Customers have been loyal for many years, with some members since 1988 and others for approximately 12 years. Members appreciate that the credit union makes money available when needed and have had positive experiences financing vehicles, often receiving very good or the best interest rates. The ATM service is noted as being pretty fast for deposits and withdrawals. However, some feedback notes that wait times can require patience due to high demand. There is also a customer suggestion for a new branch location in the Westover area for greater convenience. While most experiences are highly recommended, one member expressed disappointment at not receiving the advertised best rate and felt their inquiry for an explanation deserved a more genuine response than the generalized reply they received. Despite such rare criticisms, the overall sentiment is that RBFCU is by far the best bank, and members do not regret their choice.
Thank you Andrea, She was very sweet and transparent with helping me with my issue over the phone
December 2023
Miriam the receptionist at the front desk did an excellent job of helping me finish the application I submitted online to open an account. customer service was great! Overall I had a great experience. Thank you.
October 2023
Nice place but always slow. They are very busy here.
