RBFCU - Potranco is a credit union that offers a full range of banking services with a commitment to personalized service and improving members' economic well-being. Many customers report superb and great customer service, with employees described as always remaining calm under pressure, accommodating, pleasant, and professional. The service is personalized, allowing members to take care of their business with one person. Customers have been loyal for many years, with some members since 1988 and others for approximately 12 years.
Members appreciate that the credit union makes money available when needed and have had positive experiences financing vehicles, often receiving very good or the best interest rates. The ATM service is noted as being pretty fast for deposits and withdrawals. However, some feedback notes that wait times can require patience due to high demand. There is also a customer suggestion for a new branch location in the Westover area for greater convenience. While most experiences are highly recommended, one member expressed disappointment at not receiving the advertised best rate and felt their inquiry for an explanation deserved a more genuine response than the generalized reply they received. Despite such rare criticisms, the overall sentiment is that RBFCU is by far the best bank, and members do not regret their choice.
Marina was so informative and helpful. She answered all my questions and gave me a better resolution for my situations than I could have known and thought to have. Great rep and super fast experience
July 2026
My teller was Victoria ,she was so patient w me and awesome customer service,She explain to me everyth I needed to know,well trained & professional , Ty Victoria
April 2026
My neighbor banks with them, I give him a ride there. We get off he does his business, then we leave.
