Security Service Federal Credit Union has received positive reviews for its friendly and professional staff, particularly at its branches. Customers appreciate staff members like Nadia and Priscilla for their helpfulness, knowledge, and excellent customer service, with some mentioning that staff remember faces and provide personalized assistance. The branch staff are praised for their quick, thorough explanations and dedication, especially when resolving issues such as account fraud or providing new debit cards. Members also value the bank’s commitment to making banking easier, with services like checking accounts, mobile phone coverage, and benefits such as cash back on credit cards. Overall, the credit union is seen as a trustworthy and helpful place to manage finances, with staff going above and beyond to assist customers in difficult situations, making it a favored choice in the community.
I had the pleasure of working with Maryse Germain on some important, sensitive, time relevant transactions. She was absolutely amazing! She listened to my needs, explained the procedures, and got the job done for me, all with kindness and compassion. Employees like her keep me a life long member of SSFCU.
October 2026
10/10 service with Priscilla Elizalde very helpful and good explaining on service.
September 2026
Jackie was wonderful and helped me with what I needed to have done !
