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“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“Lydia and Jahmad were amazing and so friendly!
Lydia was so knowledgeable and helped us with everything we needed getting a new line!
Definitely recommend this place for your phone needs!”
“The guy who assisted us was professional, patient and helpful. I was there with my godfather. I am always impressed when I see young people who are sympathetic with the elders.”
“Mohammed is the best phone salesman I've ever encountered so come get a phone that's affordable and he'll work with bad credit he doesn't say no.”
“I had great service in store. Was able to keep my old phone and leave with a 16. & my store member(can’t quite remember his name and don’t want to get it wrong) was excellent. Felt like it was my brother or cousin selling me a phone, loved it there.?❤️”
“Jay and colleagues were thoughtful and took time helping us navigate both a trade in for one of us and phone purchase for teen. Looked for ways to help bundle costs to save.”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“We have a law firm in South Austin. E-tech has always provided us with PROMPT and EXCEPTIONAL Service. I feel very comfortable calling and having them troubleshoot our systemic issues as they arise. Their IT Team resolves the problem quickly if it originates in-house. The IT Team is very professional and kind especially Isaac and Chris. We have had almost three years of stellar service and support. I, without reservation, recommend E-tech Network Solutions.”
“I was trying to find a phone that my 76 year old disabled friend would have an easier time using. Indigo helped and could have sold me something needlessly, but instead made modifications to the current phone and assured me that we were better off keeping what we had. My friend can be a bit challenging to deal with in person and very long winded, but Indigo was patient and kind! Thank you, Indigo!!!”
“Chris and Maggie were amazing. They are so patient and knowledgeable! We were setting up 2 new phones and 2 new watches. It was a lot! We asked a million questions and they handled it all so well. We are so thankful!”
“Manny was great! He helped me through out the whole process and he was very patient and honest. I recommend seeing him every time you come to the store. The staff are great and helpful people and very nice. Overall 5 stars!! I recommend you give Manny a raise!”
“My dad and I had a wonderful experience at this location. The entire team was kind, helpful, and professional. While we were there, a woman returned to retrieve her purse that she had accidentally left in the restroom, and the staff had already safely locked it away until she came back — which really speaks to their integrity and care.
Ezekiel provided excellent customer service and resolved our issue promptly. Thank you so much! This staff is truly top-notch.”
“Omar Sanchez was the best. If you have any issues or want the latest information on T mobile products. He is the mobile expert to make it happen. Thanks you for saving us in more ways than one.”
“Mariam was super kind and helpful. She assisted us with transferring our AT&T lines and made the whole process very easy. She also took the time to clearly explain the prorated charges so we understood exactly what to expect on the bill. Her customer service was excellent and she was very patient with all our questions. I highly recommend asking for Mariam if you need help!”
“Super helpful and kind manager and specialists! I had trouble with upgrading my phone on my end, but they were understanding and very patient on both of my visits.”
“I was aware of L2 Productions' sustained excellence on sports and similar projects. In part, based on this understanding and appreciation of their abilities, our company partnered with L2 on a video for our Austin-based business. From idea to final product, Scott and his team produced a video that our entire team is proud to associate with our brand and business. They took what we envisioned for one of our major services and partnered with us to bring it to video, from which we anticipate a lot of mileage.Communication, timeliness, creativity, professionalism are each off the charts. In short, understand that L2 Productions is much more than sports, music, events. We look forward to working with them again in the future.”
“I had a wonderful experience upgrading my phone! I visited a different location and was greeted with stares & a 45 minute wait. Drove myself over to this location and they saw me right away! I believe the person who assisted me was Becky, she was wonderful. She has a new hire, Jonathan, shadowing her and they both went above and beyond to make sure I was set to go! The other employees were very kind as well.”
“Great Experience, Quick and Easy walked in wanting to take advantage of their great holiday deals. Was Greeted by multiple helpful people, but Giselle was super patient and was able to take care of everything i needed including # transfer with no hassle. Highly Recommend This Location if you want to take advantage of good deals and friendly service.”
“On Wednesday 2-25-25 I had the best experience with Angel and the cdew it was late I wasn't the most patient person and had broken my phone they were professional helpful and patient thanks Liz Madeliene and Alexa great job”
“Trouble with connecting to internet. The connection has been restored. All service reps haven very helpful during a long two week period. Exceptional customer service. Appreciate the time and patience afforded me.”
“We appreciate the help we received at this location. We had bought our Samsung phone there and came in asking for help on an app that was on the phone. Even though the problem was not a Samsung or T-Mobile problem, the representative Ishar cheerfully answered all our questions and helped us for at least 15 minutes. Now we can successfully operate the app. We really appreciate your time, Ishar!”
“I was assisted by Gia Valdez when swapping out my phone she also helped my girlfriend do the same thing. Gia was professional, knowledgeable, and fun even as the store got busy. I would recommend her to anyone needing help. Great job Gia!!”
“I appreciate the staff at this location. Carlos and Eric worked with me to fix an issue the off-site customer service department messed up and were unwilling/unable to correct. The off-site team left me disappointed, overpaying for service (I didn’t use), and needing to follow up for month’s with Spectrum. Carlos and Eric are doing a great job with customer service for this company.”
“Gotta say, I was really impressed with Michelle’s customer service. I usually dread going to cell phone carriers for help, but we were in and out way faster than I expected. She was kind, attentive, and helped my wife and me get off our expensive Verizon plans. Big shoutout to her!”
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“Carter was fantastic! We came in and were helped immediately. Carter took care of all our needs, helped us add a new line and added screen protectors to all of our phones. Thanks so much!”