This Verizon store in Austin offers a range of services for mobile, 5G home internet, and business needs. Customers can visit in person or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The staff is known for their helpful and friendly attitude, providing excellent customer service. Customers have praised employees like Christopher, Aaron, Anisa Musey, Harrison, Elizabeth, and Cristian for their knowledge, patience, and willingness to assist with various issues, from setting up devices to trading in phones. Even when faced with problems like activation or trade-in difficulties, the staff members are patient and quick to resolve issues, making customers feel well taken care of. Many appreciate the staff’s professionalism and speed, often fixing problems in less than 10 minutes. Overall, the store is highly recommended for its helpful staff and efficient service, providing peace of mind and positive experiences for customers, whether they visit in person or shop online.
Our representative today was Noah, he was OUTSTANDING, 10/10 service, management needs to make this guy the manager. Thank you again Verizon, and THANK YOU NOAH!!
May 2026
Very patient customer service agent Lamar exceeded customer service and it was a pleasure
May 2026
Jeremiah was great. Helped me with purchase of new iPhone. Was knowledgeable about feature options and phone plans. Professional and not at all pushy.
