UBANK is highly praised for its friendly and helpful staff, providing excellent customer service. Customers often mention the welcoming atmosphere and the staff's willingness to go the extra mile. Employees like Shannon, Abby, Kristi, and the Tyler team are recognized for their professionalism, patience, and attentiveness to individual needs. Many reviewers appreciate how staff members take the time to listen, offer tailored solutions, and ensure a smooth, stress-free banking experience. The Tyler branch, in particular, is noted for its quick service, minimal wait times, and a warm, inviting environment where customers feel at home. The staff’s dedication to customer satisfaction is evident, with many people feeling valued and well taken care of during their visits. Overall, UBank is seen as a trustworthy and community-focused financial institution that prioritizes its customers’ needs, making banking a positive and pleasant experience. The friendly atmosphere, attentive service, and commitment to going above and beyond make UBank a highly recommended choice for community banking needs.
Great experience Kristi Johnston one of the most talented commercial lender I have ever dealt with in my life I have had a ton of experience and she is the very best
March 2025
Best bank I been with them for a while love them so much eveyone from Tyler location and bullard location been super Awsome 100% recomand them to anyone I wish they had more locations in East Texas would be awsome because I run a buisness
December 2024
New Years Eve and only Amy working, she did a great job with our account(s) and questions!! 11/10
