Verizon offers a wide range of mobile, 5G home internet, and business solutions at their store in Waco. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping, express lockers, and same-day delivery where available. The reviews highlight Verizon's excellent customer service. Employees like Joshua, Cristian, Daniel, and an unnamed female representative have been praised for their patience, attentiveness, and problem-solving skills. They have gone above and beyond to assist customers, even staying late to resolve issues. One customer was particularly impressed with Joshua's dedication, spending an hour on the phone with tech support to get the customer's account back on track. Another customer was grateful for the help in selecting a suitable phone and accessories that met their needs. While the overall experience has been positive, one customer noted that the level of assistance can vary across different visits. However, the majority of the reviews emphasize Verizon's commitment to providing exceptional service and ensuring customer satisfaction.
Cristian was very calm and patient. He listened to the issue and went through all the steps to fix it. Even before the next level could assist, he took initiative and solved the problem.
June 2024
Josh was very helpful and found the plan available to give me the best bang for my buck. Thank you!
April 2024
Amazing service. A rep named Daniel was so patient and friendly. He ended up staying 30 min after close just to finish working though an issue I had with my SIM card. Very grateful for such a positive experience while going through a problem that could have been quite frustrating.
