Russell Cellular is a Verizon Authorized Retailer in Waco offering the latest mobile technology. Reviews highlight excellent customer service from the staff, who are described as knowledgeable, professional, patient, and helpful. Customers report smooth processes for switching services and transferring phone numbers, even during very busy days. The employees are noted for their ability to multi-task, provide good explanations, and handle complex tasks like transferring service from other providers. The overall experience is characterized as easy and outstanding, with great conversations and friendly interactions.
