Russell Cellular is a Verizon Authorized Retailer in Waco offering the latest mobile technology. Reviews highlight excellent customer service from the staff, who are described as knowledgeable, professional, patient, and helpful. Customers report smooth processes for switching services and transferring phone numbers, even during very busy days. The employees are noted for their ability to multi-task, provide good explanations, and handle complex tasks like transferring service from other providers. The overall experience is characterized as easy and outstanding, with great conversations and friendly interactions.
The ladies answered my questions. There are a couple of things we forgot to do & check, but I am going to attempt to complete them. I left 4 out of 5 stars only because there is always room for improvement.
August 2025
Excellent customer service. When my SIM card stopped working, they fixed the problem at the store. It was worth the drive to avoid the Verizon AI chat robot, which can sometimes get you stuck in a loop on a complicated issue.
July 2025
Very respectful and kind employee! He is very patient and did a very thorough job.
