Verizon's store in Waxahachie offers a welcoming environment for customers seeking mobile and internet solutions. Many reviews highlight the exceptional service provided by staff members like Cindy and Jose, who are praised for their professionalism and helpfulness. Customers appreciate how quickly they resolve issues, such as fixing phones or facilitating trade-ins, while ensuring that clients are not pressured into unnecessary purchases. The staff is described as knowledgeable and attentive, with some even recommending customers to shop around for better prices, demonstrating genuine care for their needs. Although there are some concerns regarding new charges for previously free services, overall experiences remain positive. Visitors often express satisfaction with their interactions, noting clear explanations and patience, especially when language barriers exist. The store's commitment to customer service makes it a recommended destination for anyone in need of mobile services or devices.
Taylor was patient and helpful throughout the time spent at the store!
July 2026
Highly recommend! Bryan from the Waxahachie store stayed late to help us out and was incredibly quick and kind the entire time. He made a stressful situation so much easier—true customer service! Thank you!
July 2026
Amazing service, it was very quick and easy. Mr Brian’s was an amazing attendant. He’s like a phone wizard. I’ll definitely come back if I have anymore problems with my phone.
