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“I just had my OnePlus 7T repaired at this shop and I have to say it was a wonderful experience. My port wasn't recognizing the charging wire, and the battery was completely dead but giving me only the battery error with "x" screen intermittently.I came in at just before 1pm and he was able to get my phone repaired same day. He even had it charged to 100% because I had fallen asleep. Great repair, looked over everything to make sure it was functional, and definitely purchased a new block plus cord too.I would highly recommend this shop and will be returning if I ever need anything repaired.”
“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“I took in my cracked phone and was nicely greeted. Upon examination, the gentleman told me he could fix my screen in about 20 minutes. I gave him my phone and he did indeed have it fully fixed with a new screen protector in about 20 minutes. Loved the efficiency and politeness I received. Would recommend this store.”
“Santos and Michael are the best! I appreciate the kindness they carry while being extremely informing! Would highly recommend working with them. I will absolutely be back for all my electronic needs!”
“I purchased an iPhone today with the assistance of Raul. I was fortunate that there were no other customers at 11:00 AM. I was transferring my service from another carrier. Raul explained my phone options. Explained steps as he went through the process. I felt I received excellent customer service and would recommend this AT&T location.”
“These reviews do not lie. Cassandra was extremely helpful with my purchase today and made the transaction so smooth and easy. Thank you for making it a great experience!”
“Came in to troubleshoot an issue on a family member that passed away. Despite me being from out of town, Trey welcomed me in, helped me out, and provided very good care throughout the difficult process”
“Hello, I am very grateful to this company because every time I have to make a change or change my number, they always help me. Also, I went to the store shortly thereafter and the manager on duty, named Eli, was very patient and friendly with me. I give him 5 stars for that because almost Not even a manager or employee is friendly like him. I recommend it when you can or use something. I recommend this store.”
“The agent didn't ask me any unnecessary questions, he got me in the door, and out very quickly. It even surprised my girlfriend at how fast our visit to the store was.”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“I came in to the store because my phone was not charging and was dead.
Eddie helped me by looking up my phone info, calling the insurance company, and booking me an appointment with "Ubreakifix."
I was waiting for a ride after I completed my business and Eddie took the time (and patience) to sit with me and chat while I waited.
I have always had good experiences at this store and today was more of the same great service.
Thanks Eddie!”
“Sean is diversely intelligent,
charming, patient professional. He taught me how to use apps & features.He was aware of my desires and my needs. He found me the perfect protective cover for my new cell with and even put it on for me. As I was leaving, he set up the page to set up Google Assistant when I got home. He is devoted to AT&T and his customers.
I don't what his salary is,but I DO know excellent customer service when I see it, especially post Covid. AT&T doesn't want to lose this employee. He deserves a raise.
If the staff is ½ as good as he is then I highly recommend this store. They care about their customers.
Sandra Farris Ealey”
“Your staff member named Brayan, he is very accommodating and served us with his professional skills in dealing with customers. He deserves credit for his performance.”
“I visited the AT&T store in west Austin, to be specific, 1011 W 5th St, Austin, TX 78703 yesterday . As a new comer , I really need detailed instructions about mobile plan, as well as an economic choice. The staffs at that store really helped me with a passionate and professional attitude, the whole process is very effective and concise. By the way, the signal of At&T is very good as well. I appreciate it”
“Had a super experience with Akhil at Barton Creek Zagg kiosk today. He replaced my screen protector under my warranty. He was very courteous and professional. Will definitely go there again for sure as needed. Highly recommend.”
“This location is more concerned about their bottom line than helping customers. Profits over customers. But at my last visit, they seemed to have changed their ways, so I'm bumping a 2 star to 4 stars.”
“The folks at this AT&T store SAVED THE DAY when I got a new phone yesterday and then the network wouldn’t activate the ESIM for about 24 hours. they were professional, kind, and knew exactly what to do when other AT&T stores didn’t. Also did it with style when I was an anxious mess and about to be on a remote job site where my phone was essential to my work. Couldn’t have gone better and I am SO grateful for the excellent service.”
“This amazing sales rep Cassandra sure dose know what she is doing is explains all promotions and helps everyone save $30 she multi tasks with her being the only one is store. Cricket is very lucky to have her.”
“I came in with a lost phone
Reggie greeted me as soon as I walked through the door
Talked to my dad in Spanish ! I walked out with an upgraded phone , saved me $600 on top
Of that!
I wish there was more people like this back in my town ! THANK YOU REGGIE !!!!Now I get to make it to my flight on time ?? ?”
“Abigail was one of the best phone sales professionals I've ever worked with. I came in with an idea of what I already wanted online and she listened to our needs, informed us about a discount I wasn't aware of, and accessories based on our jobs. She was fast to serve us, incredibly patient, professional, and informed. I can't say enough thank yous because we urgently needed to replace our phones. I highly recommend this location and especially Abigail!”
“Jose and Leslie helped me resolve an issue I'd been having for weeks with trying to get set up with 4 lines on Wireless BYOD and transferring the numbers from our previous carrier. It had been such a stressful experience before I made it to this store location, and these two knocked it out of the park in customer service.”
“AT&T Wireless at 10001 Research is the best store to go to for technical expertise, informed comparison, account accuracy, product knowledge and kind and courteous customer service! I believe her name was Francis! 5 stars for Francis!! And a much deserved raise! Do not go to the Domain store unless you like being treated rudely and disrespectfully!!!”
“Leo was the best CSR I have encountered a Cricket!!!! Pleasant, patient, and courteous. Bonus is that he spoke both English and SPANISH. Transferring was super easy paying less $$ and quality of phone service was magnificent!”
“Excellent service. Not like other cricketers who want to help you and almost take care of you hard.
And in this store the opposite is true, the people who serve there are very friendly. Thank you! 10/10”
“My husband and I are at that point where phone technology has become more and more complicated. Fortunately for us, we met a wonderful young man, Joseph, at this AT&T location. We’ve visited the store numerous times over the past 9 months with one issue after another. We have business lines and personal but every time we had a problem Joseph figured it out. (Many were operator error!) Professional, friendly, extremely knowledgable and most importantly, very patient. He’s a tremendous asset to AT&T and if you have an issue or question, he’s the one to go to.”
“I recently had the pleasure of shopping at this amazing store, and I was thoroughly impressed with my experience. Here are some of the highlights:
1. Excellent Customer Service:
The staff were incredibly friendly and helpful. From the moment I walked in, I was greeted with a warm smile and offered assistance. The employees were knowledgeable about the products and went out of their way to ensure I found what I was looking for.
2. Wide Selection of Products:
The store offers a diverse range of products, catering to various tastes and needs. Whether you're looking for the latest fashion trends, unique home decor, or essential everyday items, [Store Name] has it all. The layout is well-organized, making it easy to navigate and find items quickly.
3. Quality Merchandise:
I was impressed with the quality of the products available. The items I purchased were well-made and reasonably priced. It's evident that the store prioritizes stocking high-quality goods, which enhances the overall shopping experience.
4. Clean and Inviting Atmosphere:
The store is clean, well-lit, and inviting. The aisles are spacious, and the displays are aesthetically pleasing. It's a comfortable environment that makes shopping enjoyable.
5. Great Deals and Discounts:
offers competitive pricing and frequent sales. I was able to take advantage of some fantastic deals during my visit, which made my shopping even more satisfying.
Overall, my experience with the staff was exceptional. The combination of excellent customer service, a wide selection of quality products, and a pleasant shopping environment makes it a top choice for me. I highly recommend this store to anyone looking for a reliable and enjoyable shopping experience.”
“Thank you so much Zoe for bridging the language barrier and helping me get my new fancy phone set up with ease! You are another reason we are still Metro customers! 2/10/24”
“The manager on duty (Christine?) promptly welcomed me, ascertained what my phone purchase needs were, and guided me through the process. She was efficient, warm, extremely knowledgeable about AT&T products and processes, and professional.”
“The employee had my new service working in about 30 minutes. I had been dealing with Boost customer service over the phone for six days without results. I went into this store and snap!!! He got them on the phone and gave them the information. My service was connected and I made my first call from this store.. Amazing.”
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“The sales assistant was very nice and helpful. She explained us all the options we had and the cost and also explained us why the cases have that price, she told us about the quality reasons and the differences with the ones we were looking at online, so we decided to buy the case that she advised at the store. We’re very happy with the service.”