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“We recently refinanced some auto loans at Alpine Credit Union. I compared rates and terms at a lot of places and Alpine had the best options. Cindy at the Highland branch was awesome and made the whole process very easy and convenient.”
“In today’s society customer service seems to be a dying art but Jose was so wonderful that it was a delight that I haven’t experienced in years. He was able to navigate me through all the questions and administrative things I needed to achieve. I was so impressed that when my son arrives home to the states as he lives abroad I want to move all my financial business from Bank of America here to Utah First as I feel more confident navigating my financial needs with those who are more willing to address my personal needs and taking the time to help me achieve those goals. Everyone in American Fork Utah First is an absolute pleasure to work with.
Thank you
Priscilla L. “Charlie” Tometich
3643 W Donne Ln. Unit W 102
Herriman Utah 84096”
9AM - 5:30PM
10588 S Redwood Rd, South Jordan
Credit Unions
“Trevyn was amazing and so helpful. I have been to a few other financial institutions and felt like I was just getting the run around. When I came into Deseret First he was right on top of everything and helped me to establish accounts and make the best choices for my money. Thanks so much!”
“Just realized that I have never written up a positive review for SSFCU. I have done all of my main banking here since 2012 and have had nothing but positive experiences. I have seen many staff members come and go over the years, but they always manage to end up getting replaced by well trained and friendly individuals. Jackie has been at this branch for quite a few years now and is just awesome! It's always nice to walk in and be greeted by name and with a smiling face. I observe this type of treatment with many customers that walk in by many of the staff on a regular basis, so I'm not just some anomaly. On top of that, they have great options for your accounts and make it really easy to get stuff done. Great place to do your banking!”
9AM - 5:30PM
337 N State St, Orem
Credit Unions
“After Dan W helped us increase and maintain our overdraft protection, we returned to Dan for a used car loan (we had paid off the previous used car loan). Dan really cares!”
9AM - 5:30PM
366 E State Rd, Pleasant Grove
Credit Unions
“Security Service Federal Credit Union (SSFCU) stands out as one of the most member-focused financial institutions in the U.S., delivering a refreshing alternative to traditional big banks. From the moment you interact with them, it’s clear their priority isn’t profit—it’s people.
What really makes SSFCU shine is its exceptional customer service. Members consistently highlight how friendly, patient, and knowledgeable the staff are, whether you’re opening your first account or navigating complex loan options. There’s a genuine sense that they want to help you succeed financially, not just sell you products.
Their low fees and competitive rates are another major advantage. Compared to many national banks, SSFCU offers better interest rates on savings accounts and loans, helping members keep more of their money. Their auto loans and mortgage options, in particular, are often praised for being straightforward and affordable.
SSFCU also excels in accessibility and convenience. With a robust online banking platform and mobile app, managing your finances is simple and intuitive. They also provide a wide ATM network and shared branching, so you’re rarely far from your money—even when traveling.
Another standout feature is their commitment to financial education and community involvement. SSFCU actively supports its members with tools, resources, and programs designed to improve financial literacy and long-term stability.
Of course, no institution is perfect—some members mention that certain processes (like loan approvals during peak times) can be slower than expected. But overall, the positives far outweigh the negatives.
Bottom line:
If you’re looking for a trustworthy, member-first financial institution with excellent service, fair rates, and a strong community focus, Security Service Federal Credit Union is an outstanding choice.”
“My husband had been with another credit union for over 50 years, and even after all that time they still never knew who he was or even knew his name. In the 15 years I had been going in with him, they still did not know who I was either, and to be honest, they were not very friendly.
We first met Jonathan Neff at the Salt Lake branch when we got a car loan through Security Service, and by the second time we came in he already knew our names and greeted us every time we walked in. Jonathan has gone above and beyond to help us. He is always kind, calls us back promptly, and makes sure we are taken care of and satisfied.
Jonathan later moved to the Sandy branch, and he is the reason we completely closed our old accounts and moved all of our banking to Security Service in Sandy. We are so glad we found Jonathan and a new place to do all of our banking. Thanks Jonathan!!
Russ and Rhonda”
9AM - 5:30PM
124 N W State Rd, American Fork
Credit Unions
“Everyone at this branch is nothing short of amazing. My wife and I were recently victims of a scam, and the entire team went above and beyond to help us through a stressful situation. They made sure we were taken care of quickly, professionally, and with genuine care and compassion. The level of customer service we received was outstanding, and we honestly couldn't have asked for a better experience given the circumstances. We are incredibly grateful for all of their help and support.”
“Braydon in AF was extremely helpful and knowledgeable. I expressed my frustration with Mountian America having their online baking site down three days. He was very considerate and asked me why I didn't do it. I told him because my car is with them. He said well we can transfer your car loan here he took the time to look at my credit score and my interest rate would even be two points lower than it was with the Mountian America. I am a very happy girl”
“Lacy was absolutely fabulous to work with. She was attentive and got me a quarter off my current rate with Zions which was nice of her to fight for. She deserves a raise. Your lending/underwriting team did create some frustration however. They were extremely slow to respond and I was there in branch for nearly two hours. It also frustrated Lacy because she knew I was the lending manager at Zions and it reflected as bad service which she had no control over. Overall happy with her service and the lower rate to earn my business.”
“Megera was great to work with. She helped with youth accounts and gave great advice. Also helped set up money market accounts. We'll definitely ask for her again.”
“15th of May I went to Draper Branch very upset because I was scamed from someone saying they were America first. I was made to feel so much better the min I went to this young man. His name was Beau. He was so professional made everything better and not make me feel dumb in my mistake of being scamed. I'd just like to thank him for making everything better. Thank you Jill”
“I have had the pleasure of working with Jacob Armstrong at this branch and might I add that I tend to be a difficult client I am very particular and usually have very specific requests or complex transactions he is always willing to be patient and work through it with me. Jacob is always professional and kind would highly recommend this branch not only for Jacob but all their friendly staff”
“My teller Link was awesome when it came to helping me with setting up an account and making things as stress free as possible. They were very informative and helped me through the entire process. I don’t plan on leaving this credit union any time soon.”
“The process was quick, the employees were knowledgeable and honest about what they didn’t know. When they couldn’t answer my questions they worked quickly to find someone who could.”
“Great local credit union. Can handle everything a traditional bank can do and save you lots of money in fees and interest. Staff is always professional and courteous and the credit union has a hometown feel.”
“Alison was so unbelievably helpful to me getting some fraudulent charges removed. She’s so kind and went above and beyond to make sure I was taken care of!”
9AM - 5:30PM
1364 Commerce Dr, Saratoga Springs
Credit Unions
“Due to a very detailed involvement in a hack situation, I had to change account information and get new cards. UCCU was amazing in helping me navigate the complicated problem and putting my mind to rest.”
9AM - 5:30PM
120 N 850 E, Lehi
Credit Unions
“I love Alpine Credit Union. I’ve selected them for several of my auto loans and banking needs. They’re always professional and quick to respond. I’ll keep coming back for that personal touch.”
“I’ve come here dressed nicely, and I’ve shown up covered in dirt looking like I’ve come off a construction site and I’ve always been met with the up most respect. Awesome staff. Glad I opened my non-profit account here.”
9AM - 5:30PM
1020 E 800 N, Orem
Credit Unions
“I recently opened a new account with the Golden West North Orem branch and I am very pleased with the entire team!! The Manager, Ms, Snell was very helpful and great to work with. I would recommend Golden West Credit Union for sure!! Thanks Golden West!!!”
“I've had a account at Alpine Credit union since the late 70's I've never experienced any problems or difficulties. The only difference the loan process or credit approval has sped up.”
9AM - 5:30PM
1510 N State St, Orem
Credit Unions
“Ashley at the North Orem Branch is excellent to work with very efficient and kind!
She helped me with a wire the other day, and everything worked successfully!”
“Lilly was exceptional, really but really helpful, I have never seen no one as good as she was, thanks for
Been so helpfull and so kind, you did the best service, and I appreciate as a member of UCCU !”
9AM - 6PM
753 S Jordan Pkwy W, South Jordan
Credit Unions
“I new the day I walked in to a Mountain America Branch in West Valley, that this was the perfect credit union for me. All the smiling faces and the positive energy. What great people.”
“Great service yesterday. One of my favorite services is when I call I get a real person at that location and not a machine
telling me how import my call is and now wait for 20 minutes.”
“As the owner of a car dealership, I have been working with the America First Credit Union Vineyard Branch for several years, and I can confidently say that this is one of the most professional and customer-focused banking teams I have ever had the pleasure of working with.
The level of customer service provided by this branch is truly exceptional. Every employee consistently demonstrates professionalism, courtesy, knowledge, and a genuine commitment to helping members succeed. Whether handling routine transactions or assisting with complex business banking needs, the staff always go above and beyond expectations.
A special recognition goes to Michelle, the Branch Manager, whose leadership, dedication, and professionalism set the tone for the entire branch. Her commitment to excellence is reflected in every member of her team. It is clear that she has built a culture centered around outstanding service, respect, and professionalism.
In my opinion, the Vineyard Branch deserves to be recognized as an award-winning branch among all America First Credit Union locations throughout Utah. The customer service here is not merely excellent it is truly world-class. Every visit is a positive experience, and every interaction leaves me impressed by the competence and professionalism of the staff.
As a business owner who relies heavily on banking services, I understand how important it is to work with people who are knowledgeable, responsive, and trustworthy. The Vineyard Branch consistently exceeds those expectations.
I highly recommend this branch to anyone seeking exceptional banking services. America First Credit Union is fortunate to have a team of this caliber representing the organization.
I would also like to encourage the leadership of America First Credit Union to recognize and reward the employees of the Vineyard Branch for their outstanding performance. This team genuinely deserves special recognition and in my opinion, financial rewards as well for the exceptional service they provide every day.
Thank you to Michelle and the entire Vineyard Branch team for your professionalism, dedication, and commitment to excellence. You have earned my trust, my business, and my highest recommendation.”
9AM - 5:30PM
360 W 4800 N Ste E160, Provo
Credit Unions
“The men Reuben and Elijah, each of them at different times were so patient … trying everything and bringing their skill/knowledge together for a successful outcome! Never gave up!”
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“I’ve been to plenty of banks and credit unions where you feel like just another account number, but Morgan at UCCU is the complete opposite. He genuinely cares and takes the time to understand what you actually need. He’s helped me with multiple personal and business accounts and loans, and every time he’s been personable, knowledgeable, and looking out for my best interest. Thanks to Morgan, UCCU feels less like a transaction and more like a relationship. He’s the reason I keep coming back and plan to do business here for years to come. If you’re looking for someone who’ll treat you like a person and not a customer, ask for Morgan.”