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“Miguel was over the top excellent with customer service and support. Great store, great manager and on point with the systems, knowledge and care with T-Mobile. Thank you!”
“Went in about 15 minutes before closing. They had a great attitude and great customer service interface with me. So grateful to have new protective glass on my phone. Made my day to have it be no problem to get it done.”
10AM - 8PM
2035 N Harris Blvd Ste A, Layton
Mobile Phones
“They were very helpful, kind, knowledgeable and supportive. If you need any help with issues, I highly recommend coming here first. Thank you ladies for your help.”
“Scott and 2 associates, I’m so impressed with your great service! You’re not only having exceptional professionalism but also patience and thoughtfulness. All my problems solved. So grateful for your great service! 🙏🥰”
“Dalyn was very helpful and patient, he helped up bundle packages and save a bunch on our plan and get our account set up to more fit our families plan. Excellent service would definitely like to have his help again”
“This really should be 10 stars because 5 stars just is not enough. Sam stayed pass closing time (I showed up at 7:57pm on a Sunday)to help with a new line I wanted to add. He did not hesitate or tell me to come back in the morning. He helped me and was so extremely nice and just great service. He deserves a raise!!!”
“Wasn’t the best experience... I came in to buy a phone and the lady working there named Gabriella was super rude and very unhelpful. I’m only doing 4 stars because the manager Aimee was super nice and helped me , but definitely super irritated with how I was treated by Gabriella.”
10AM - 8PM
852 W Hill Field Rd Ste A, Layton
Mobile Phones
“This is by far THE best T-mobile experience I've ever had. When we got setup for T-Mobile in Arizona, the dude who set us up didn't know what he was doing, and was just rushing us to get us out it seemed. Following that, we had so many issues with our account including extra fees, unable to access our bill, and more. We went to the Riverdale T-Mobile store, the Clearfield one, and multiple other ones just to be quickly shunned out when expressing needing help with our problem, seemingly like they didn't care to help us. We came to this store & was immediately kindly welcomed in by Whitney (please ask for her she's the BEST!!!!) and she helped us through EVERYTHING we needed and was so so kind and helpful. I will only ever return to this store because of her & her manager Daniel, they were both amazing and sweet. Genuinely the best customer service ever.”
10AM - 8PM
936 N Main St, Layton
Mobile Phones
“I am excited to share that we visited the store to upgrade our phones and we received wonderful service from Gwendolyn. It was an enjoyable visit and we walked away with just what we wanted. She was superior for all the thinks that were important to us. An enjoyable conversation. No high pressure sales. Kindness. Helpful. Pleasant. It was a great experience being in the store. Thanks Gwendolyn.”
“Five stars for the customer service here today. Jaime helped me out so much, answered all of my questions and helped me get the best value. Would definitely recommend this location for help with T-Mobile needs.”
“Update: after a visit with the retail store leadership, I was treated much differently than AT&T. AT&T hadn’t canceled the “early upgrade” options on the phones even thought I had asked specifically to do it. They are making things right and I truly felt like a customer whose voice mattered. Because of their actions I will return to this store and continue with AT&T!
Initial concern: Two different people who went in two different times to upgrade phones. Both verbally said we didn’t want the $10/month early upgrade program. Four phones paid for the early upgrade program for over 6 months. Customer service was able to credit two months. Will never go to this store again as they signed us up for the upgrade program without our permission!”
“Great guys! Sales people (Tim) and the technicians (Jacob and Justin) were fantastic, easy to work with and very professional. Impressed with quality service and real fast installation.”
“i had the best experience here yesterday! the friendly employee, Oscar was so kind and willing to help me any way he could! I had to go back 3 times and each time i was there he was more than willing to help and was so kind the whole time! and he’s a pro bc my phone is fixed and he knew exactly what to do! thanks Oscar!”
“This guy sucked and didn't help at all! My phone started working and my number started to work, so now I get texts and calls from my girlfriend and mom. Im so upset he fixed my phone! (im just playin, this guy was actually really helpful)”
“I needed help setting up my daughter's phone with family link. Whitney A. took care of me like we were besties even though I just met her. She is highly knowledgeable about Samsung phones and fixed my problem in less than 10 minutes. The rest of the time we gabbed about girl and mom stuff and she showed me so much kindness and grace. Her service went beyond the customer experience. She connects with people making lifetime customers.”
“The wait can be a bit long but Customer Service is great and well worth the patience. All the reps are knowledgeable and friendly, especially, Colby! They helped us through multiple issues of connectivity and account problems.”
“We went in recently with our kids to add them to our phone plan and Brayden went above and beyond with helping us. He stayed an hour and a half over the store hours to make sure he answered all of our questions and what we wanted done, was done.
Thank you Brayden for being great to work with!”
“I love this company! Craig and his team are great to work with. No matter the size of the order big or small they have reasonable pricing, clear turn around and great quality.”
“Earrings spent over an hour helping me with my Hotmail account and he helped me find my gmail account. He also went over and beyond in helping me with my apps. He was knowledgeable and he listened to an old lady. His customer service is above the top! His knowledge and skills are so excellent in this world of technology! Keep him!!”
“Austin was absolutely AMAZING! He helped my husband and I on multiple issues with our account that was set up incorrectly when we first signed up with Verizon. He took the time to understand our complex issue we were dealing with on a monthly basis. He worked hours on making sure we were taken care of and received the outcome we were initially promised. He single handily saved our relationship with Verizon due to his wonderful customer service. I appreciate the time and effort he put in to making our experience great.”
“After having been an Android user for 25 years, The Dove and I went to our local TMOBILE store in Clinton Utah. We traded our Android phones for brand new IPhones, Pro17 Max.
We met Whitney at the store who took care of us, held our hand, reassured us that everything would be ok.
We were so nervous, about changing phone brands but Whitney was just great. Extremely knowledgeable, friendly and courteous.
5 STAR SERVICE FROM WHITNEY
THANK YOU VERY MUCH!!!”
10AM - 8PM
600 State Street Ste 1, Clearfield
Mobile Phones
“Oscar and Ruby have such great customer service. Me being a project manager over a huge contract. I was very impressed on how well they handled , what me and my husband observed. When we arrived there was no other customers, but us they were very welcoming and polite. Seconds later the whole store filled up with more customers. They welcomed everyone while staying focused on the current customers , never once did we fell rushed like we were being rushed threw. They were able to help everyone one of us. Before I knew I looked around as we were finishing up . I was like wow you guys handle that full house very well with no signs of pressure or stress. Very good employees you have there. Thank you”
“Alayna idk if that’s how you spell her name but she was absolutely amazing, incredibly helpful and super nice and knowledgeable. We did so much running around and she gave us more info then even the customer care line, Layton just straight up hung up on us after I tried explaining my situation with a transfer pin. How rude. Go to the roy store. They’re amazing.”
10AM - 8PM
985 W Riverdale Rd #104, Riverdale
Mobile Phones
“Wow as if my previous trip was not awesome enuf, this one topped it with Lara's patience! Got no help at all for payment plan with ur stupid cold AI on the phone. Lara called Ely on phone & helped me get set up on a promise to pay plan. Mgr Jordan was also super cool & patient. 5 stars!”
“I have been to Verizon stores across the country, and have never had an experience like the one I did two weeks ago at the store in Layton, Utah. I worked with Issach Tripp, and he was able to make it his mission to make sure I was clear of all of the changes made to my 20 year old family account to allow me to feel safe shopping in store after a terrible experience.
I had tried to do an order online, but was unclear about my monthly charges and decided to go into the store which is what I wanted to avoid completely.
Issach took 10 minutes to look at my account to get a full understanding of what was happening, and was able to get me set up with 3 different services I was already paying for, but showed me a breakdown of how much it would cost to save as much money as possible.
In no way did I feel any sort of pressure from him or his manager Esmay (I did not get the spelling of her name so I apologize if it’s incorrect). Both of them made the entire process very smooth, clear, pressure free, and exciting.
If I could give this store more stars, I would 100% do so, as I cannot thank Issach and Esmay for getting my wife and I fully taken care of.
I will never work with anyone besides Issach.”
“Jeremy, the manager, stayed on the phone with various T-Mobile employees for almost an hour to help me solve a problem that should have been FAR simpler than it was. Kudos to him for that kind of perseverance.”
“I had a great experience at the metro by t mobile. The store representative helped me a lot and was very patient, professional. They answered all my questions and made the whole process easy and smooth. Excellent customer service - highly recommend this store.”
“Hello my name is Jamilay, and I was helped by the service of a kind young man named Thomas. he was very helpful and was very kind and did not judge my questions so I would like to say thank you to Thomas!”
“Went in to get a new phone for my brother. It had been a while since he's upgrade, and I was able to easily place an order online for in store pickup. I was in and out within about 3 minutes. Always have great service here at Verizon on Riverdale road. Thanks again everyone for your help!”
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“Stress-Free experience! The staff patiently walked me through my options and helped me set up my new phone. No issues! Thank you to Tanner and Daniel for the help. Great job! Highly recommend.”