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“Would like to give Jared & Zachary a shout out! 💯 Had Excellent customer service & very Kind Answered all questions Me & GF had & hooked us up on some new Shoes have been happy with every Interaction with any employee in this store every time!”
“BEST customer service. Parker Newhauser was funny and awesome and helped us get exactly what we wanted. Super efficient, even during a busy evening. We love Mr. Mac and the quality of suits and employees.”
“I get a new pair every year and I wouldn't go anywhere else for work boots. Selection is great, staff is knowledgeable and helpful and they stand behind their products. I just got new boots there today.”
“Tim was extremely helpful. He knew exactly how to help and was very kind and approachable with any questions that I had. I have a shoe size that can be difficult to find in stock at times and he made sure it was as quick, easy, and seamless as possible. He gave me all the information I needed to know and was super transparent. Great experience and customer service!🙂”
“We took my 14 year old grandson school shopping in August 2024 shortly before school started and the store was very busy. The sales associate Anna came over and immediately started asked my Grandson questions about what he needed. She told about the Back to School Specials and before I knew it he had picked out several pants and shirts and Anna even talked him into trying them on!!! I was SO HAPPY!!! In all our years of school shopping I have never persuaded him to try on clothes. Anyway, she was WONDERFUL and even though it's a few months late. I haven't forgotten the EXCELLENT Customer Service!!!”
“I bought some jeans the other day got home. Tried them on wore around the house realized they were probably just a little bit too big went back not only did they exchange them no questions asked for the correct size. They ordered the right size and they hadn’t sent out the other ones for alterations so they found me another pair of jeans and not once did I feel like I was inconveniencing them they were over the top. Excellent customer service.”
“Such a good store! Found multiple pairs of brand new looking free people jeans for $35! Such a steal! Also won the $100 in their grab bag so that was fun! Will be returning. Such a good place for young moms to get stuff for a good deal!”
“Dominic is soooo awesome! Talk about a luxury experience. He was extremely kind and he’s excellent at his job.
He talked to me on the phone and made me feel so comfortable and taken care of.
We got to the Vans store and he quickly got to work. He helped me, my son and fiancé find the right size shoe and would undo each lace and hand it to us.
He has a great attitude and a good work ethic. Thank you Dominic for making my experience easy and stress free, I will be back but only on days he’s there! ❤️❤️❤️”
“I had an incident happen recently , without going into full detail but this store was amazing right down to the young lady Carly that helped me right as I walked in the door with no questions asked she contacted her store manager Jennifer on the phone to help me out !! Canon also joined in and helped no questions asked. They were so very gracious I can’t say enough great things about the way these employees handled everything even though my problem had nothing to do with them or the store. All of them went above and beyond to help me out including the security guard at the mall .”
“I ordered a pair of Dr. Martens that I was so excited to receive, got them in the mail yesterday and the wrong pair was shipped from MN. No big deal right? I'll just reorder them...except that they're limited edition and sold out everywhere, are no longer in stock online, nor are they going to carry them again. I called customer service and was told exactly that - no more shoes in stock, the best I could do was take my wrong order to my local store (Layton Hills Mall) and get a refund. Walked in today on my lunch and spoke with Sav who not only FOUND me a magical pair that customer service apparently couldn't see, or didn't care to look for - but helped me order said pair, as well as return the wrong shoes I received. Sav went ABOVE and BEYOND to help me and I can't express how grateful I am for her help! Sav literally made my day! Thank you so much again, I can't wait to get my Wednesday Docs!!”
“I had a good experience here, I walked in already knowing what I wanted. I wanted to buy these burgundy colored converse to go with my Halloween costume. I found the ones I wanted, and was ready to check out. The cashier Jack, was just making sure the shoes were the same size.. unfortunately they were not, there was a size 6 and a size 8. I was a bit bummed because I needed them asap. He went to double check and make sure it was not in a different box. I asked him if there were any stores that had that specific color and size at any other location. He said there was one at the Newgate mall, I asked him if he could call and verify before I make the trip, he did and had them save them for me. Thank you Jack! Only reason I gave 4/5 stars, was just because I feel bad for whoever bought the converse shoes and went home with two different sizes. If the cashiers would double check like Jack, this would have not happened.”
“WOW ? Rudy must get a raise! He took such good care of my kids with getting them the right sizes and being patient, I would definitely recommend this store because of his exceptional service.”
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“Their staff is very helpful and the fit/sizing service is very helpful. I didn't realize that one foot is larger than the other. My new running shoes have really improved my training and reduced knee pain.”