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“I just wanted to say that Jessica at the store was really positive. She knows her stuff and she did a great job helping me and she knows how to sell :-) OK I just post it.”
“Denny with Sumo Fiber support was absolutely outstanding. He was extremely professional and was able to help me solve the problem that I had, which in reality wasn't even a problem with my service. It was me. I was the problem. He never said it, he took all the information and days worth of testing I provided and took every logical step that he could. He did not rush me off the phone, when we got stumped he asked good questions that eventually led to me finding out the issue. I have been an IT Engineer for going on 15 years and sometimes even other IT guys need someone just to sanity check their work. After todays experience. I would back Denny up in a Bar fight without hesitation.”
“Spoke with Roger about some questions that I had about service and speed. He was super informative, gave me the information I needed, and suggestions about equipment. Thanks”
“If having fast, amazing, and reliable internet is important to you… look no further. Wi-Fi Pro’s is hands down the best. And did I mention their team is incredible? Their customer service is like none other. We use them for our business and couldn’t be happier. Wi-Fi Pro’s has made a HUGE difference for our business.”
“Went in close to closing time with a few oddball questions and issues I thought would be difficult. Tara (with the pink hair) was extremely kind and helpful and fixed it all within minutes. My kiddo got my new phone and I got my old one back. Great day for everyone.”
“I just bought a new iPhone from Tmobile about a week ago. I took it to the Foothill Tmobile store in Salt Lake City, Utah for some help. Lessie helped me set it up and sync to my Apple watch. He even stayed 30 minutes past closing time to get the job completed. The following day, Lessie put a new screen protector on my phone and helped me get my old phone ready to send back by clearing out my data, etc. Lessie was efficient, friendly, knowledgeable and he has a great smile. Give that young man a raise!”
“Went in with a question abt the google text app being wonky on my phone. Ezekiel was patient and determined to figure out what was wrong. And he fixed it !!! Thank you !”
“Areom is patient with me and kind. He understands something about customers that others don't to just allow different things in the presence of nobody just time”
“They are so responsive. I wish everyone gave such good customer service. Any issue is immediately taken care of. I hear neighbors complain about their internet provider and all I can say is that they should give Echo Broadband a try. I really appreciate how reliable they are. Greg”
“These guys know how to work! I was able to witness them at work over a period of a few days and not only did they work hard, but they were courteous and kind, clean and very professional. They know their stuff and will likely save you a grundle on your phone bill and other low voltage needs. I can't recommend them enough!”
“I have had a chance to work with them for about year now. They are fast efficient and friendly to work with. The service runs without issues and their billing department makes it easy for my company. Glad to use them for internet and have them at several sites that I work with.”
“Always helpful! The staff was friendly and inviting. Got me a new glass protector ordered and sent to my house. Told me to come back with it if I needed help. Excellent service!”
“Staff is amazing! Super friendly! The store feels kinda homey. Good atmosphere when you walk in. Love that there's a store to go to help get problems fixed in person rather than over the phone.”
“Ricky was really helpful!! He was able to get done what other costumer service reps for Xfinity were unable to do.
Xfinity online customer service is a fraud. They claimed to have sent a router which never came. A week after ordering I went back in and realized there were additional forms to send in. Three weeks later I reached out to customer service and they claimed it was never shipped and there were no orders in to send it. So the first month of having the router on our plan was useless. Management at physical locations should be able to remedy this by extending the current rate for the router for the one month we did not have it. But such a solution was not offered.”
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“Yasel and Maya ARE the best customer service delivery ever. I was a little skeptical about the store, but please come in and give it a chance. I got a new phone, new plan. Thanks so much for the wonderful service. Really made me feel good and at home.”