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“DeWan was extremely kind and helpful. He was efficient knowledgeable on the Fios packages. We appreciate his customer service as we are new to the area and needed to set up internet that we can rely on. This is at the 7301 Little River Turnpike location.”
“I came to this place with a "cell emergency" a couple of years ago (phone wouldn't turn on even when fully charged) and they fixed it quickly and competently for a very reasonable price. Recently I came back with a stuck sim card and a question about replacing my screen. They were honest about pricing the screen costs (reasonable but perhaps not worth it in my situation) and didn't pressure me at all when I said I'd need to think about it, and got a stuck sim card out for me as well. Great place; I will never go anywhere else if I can help it.”
“Very helpful and caring customer services. Paulo helps us navigate plans, phones, and even linguistically. Having a bilingual person in the store makes the process not only easier, but also more reliable.”
“I just got a phone from Evelyn she help me out, and gave me a free case for changing from another company. She was helpful, patient, and made the experience easy and fast. This was a great first time experience.”
“This is the BEST T-Mobile store / experience I have ever had. And I have been a T-Mobile/Sprint customer for over 26 years.
Every single representative here was friendly and helpful, as well as knowledgeable and professional. I had a brief wait for service and observed the interactions with other customers, and was quite impressed.
When it was my turn, I rather expected some impatience due to my lack of knowledge, but no! I was treated with respect, listened to carefully, and given choices.
They carefully explained the differences in the various models, and with this information I happily chose a new phone.
What a pleasant experience. It added enormously to my delight in the phone itself.
DEFINITELY go to THIS T-Mobile store for totally EXCELLENT Customer Service.”
“I went to the store and I was welcomed by a great girl name Aracely and she also made a great deal to me and helped for porting in my phone numbers from T-Mobile and gave me great deals on iPhone 11. I like her way of talking and greetings and she was so nice girl! :) :)”
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“I was helped today by Amir, he was really helpful and I was able to upgrade my phone & do a trade in within a timely manner. The customer service was outstanding, He was so nice & very helpful! I’d recommend him if you were to go in and upgrade, or anything.”