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“I had an excellent experience with Marcus at Public Storage. He provided outstanding customer service and guided my husband and me thoroughly through the entire sign-up process. He was patient, knowledgeable, and made everything easy to understand. We truly appreciated his professionalism and helpful attitude.”
“We used Extra space for 4 years. While there the team was always willing to go above and beyond to help with requests. They worked with me to make sure my receipts met our stringent policies, made adjustments simple, and when it was time to move out helped us every step of the way. I would highly suggest using them for your storage needs.”
“Alex, Mike, Chris, and Edgar were AMAZING! We used them last year and again today and they are not only communicative but they are so attentive to our furniture and other stuff. They made our long move so easy. They are true professionals and so fun to be around for a full day worth of moving. Could not recommend them enough!!”
“Very smooth experience working with Carmen and her new assistant. They were super accommodating and patient with me even though I did not have all required documents to rent a new parking spot. Highly recommended.”
“Extra space storage was excellent storage facility. Affordable, easy to setup, cancel and well secured property with ample equipment to help move your belongings.”
“Ble Sery, the store manager, at Extra Space Storage here in Lorton took really great.care of helping me out today. Really friendly and professional. The storage is well kept and in a quiet area, can only recommend.”
“My daughter and I came to Public Storage after leaving another storage company that wasn’t well maintained and didn’t provide good customer service. From the moment we walked in, we were greeted by Neadea, who was welcoming, professional, and incredibly helpful. She took the time to show us which unit would work best for our needs and made the entire process easy and stress-free. Now I understand why this location has 5 stars—she is truly amazing! If you’re looking for a storage unit with excellent customer service, this is definitely the place to come.”
“I had a great experience with Extra Space Storage. The facility was clean, well-lit, and easy to access. The staff was very friendly and professional, making the whole process smooth from start to finish. The pricing was reasonable, and I felt confident that my belongings were safe and secure. I would definitely recommend Extra Space Storage to anyone looking for a reliable storage solution.
– Salam”
“Tra was extremely helpful. Very polite young lady. I rented a parking spot and purchases the coverage as well. Her Souther twang i would have purchased anything lol. Extra Space has always surpassed my needs and expectations!”
“Adi is fantastic and very helpful to find the right unit for my needs. Smooth process and great follow up. Easy access for movers. Great location and, for me, worth the extra cost for convenience and safety versus in industrial area.”
“Samina was an absolute delight. She was patient, accommodating, and thorough. I did not feel rushed although I was late to our appointment. I give her service a 10/10.”
“Such an easy process to rent a storage unit. I was extremely satisfied. So different from the past where the process was extremely lengthy. And the facility is so clean and tidy. I feel safe with all the lights and security, especially in the evening.”
“I purchased a small unit and the setup was really easy. I want to give recognition to Rob who helped me get everything straightened out when I used a personal lock. He got everything setup for me in record time. They provide an app but I really appreciate how it's still optional and I was able to be texted the gate code and access credentials without having to install another app on my phone.”
9:30AM - 6PM
5765 General Washington Dr, Alexandria
Self Storage
“I had a great experience with helping move out storage. This young lady her name was Samara helped have a great experience and an extra space storage fan because of this great customer experience.”
“Place is clean. Easy access. Received great help from the Jay.
But when I first arrived the door was locked and no one in the office. Called your customer assistance. No live person. Very frustrating.”
“Cayden was very professional and ensured our rental truck, moving blankets, and dollies were prepared well in advance of our arrival and parked conveniently up front to easily maneuver out of the lot. He made sure to check to ensure everything was up to my standard and made the experience smooth. Highly recommend this location for your moving or storage needs.”
“Janet was wonderful to work with. She was very helpful and informative. She took her time to show us different options and al though she was filling in she really did make us feel taken care of. The unit itswlf was clean and ready for move in and i would recommend this company to anyone in need of a easy storage experience”
“I saw the sale for a 7x10 unit in McLean, VA. I went over to the office to get the key code and spoke to Mimi, the site manager. She was super helpful and even checked if maybe I needed a smaller unit instead. She wasn’t trying to push me to get a larger and more expensive unit. Her genuine kindness was awesome. When I reached my unit that is in the “older” building, it was well maintained. Elevators were in working condition and there are carts to help move your stuff to your unit! How awesome is that? I got a welcome card too which was very thoughtful. I highly recommend this facility because it shows the company maintains the location quite well. I highly recommend storing your belongings here. And, CubeSmart, give Mimi a raise! She is a great ambassador for your McLean location.”
“I’ve had an excellent experience at ExtraSpaceStorage in Alexandria so far. This is my first time renting from here and Danielle and Larren have been SO helpful throughout this whole moving process.”
“Olivia was very helpful with helping me with my storage needs. Supper kind and informative definitely will be returning to this location b/c of the helpful service I received today.”
“Extra Space storage has treated me courteously, Friendly and above all, professionally. Though I have known of this location manager, ERIC, I have the utmost admiration for his friendly, professional service. It’s as though, he has been a longtime friend. He is definitely valued as a 5 STAR! Lance & Janet Gardner unit # 2110”
“I had a great experience renting a storage unit. Josh made the process quick, easy, and efficient. He was kind, knowledgeable, and answered all of my questions. Excellent customer service!”
“I have nothing but great things to say about the manager at this location. My wife and I chose this location based on reviews and a promotional event, and we've had our items in storage for over a year. I don't believe I ever got her name, but based on another recent review I assume the manager's name is Radhia. She helped us get signed up and has been very communicative if there was ever a need to be. Upon the move out process, Radhia provided top notch service even though we were no longer local to Alexandria. She deserves recognition for her customer service!”
“Fawad, was super amazing!!! Knowledgeable and very professional. This organization really need more people like him. Fantastic to have him as a front line leadership role
He showed a great deal of concern and enthusiasm for his work”
“Public Storage on Fordson RD in Alexandria have hands down the best customer service. Tiara was so helpful on explaining all my fee when rent is due. Hands down best experience I have in a long time ❤️??”
“I want to express my sincere thanks to Monique for her exceptional assistance. She was incredibly helpful and kind while helping me locate my storage unit. Moving can be a stressful and challenging experience, but Monique made this part of the process smooth and easy. Her support truly made a difference, and I’m very grateful!”
“Thank you Tra. I wouldn’t be renting if it wasn’t for her. She is very helpful, explained everything and even walked me to my unit. You need more people like her. I have two units at two facilities and she helped with both. I couldn’t ask for better customer service!”
“Convenient place to store items. Lease is month to month so prices changes often. Be prepared to switch units so that you can take advantage of lower prices if you’re looking to stay there long term.”
“Ms. Nadea Brown is a delightful and remarkably skilled representative. She is the point of sale whisperer, able to help me with all of my complicated requests. She is the best!”
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“I had a really great experience at this storage location thanks to Mr. Gupta. Even though this is a self-service facility, he went above and beyond to help me during a stressful move. He noticed I was storing beige furniture and thoughtfully provided plastic to protect the floor of my unit and help keep my items clean. That level of attentiveness and care was so appreciated. Excellent customer service, kindness, and initiative — thank you, Mr. Gupta, for making a difficult day a little easier!”