“I had an amazing experience shopping at Crystal Boutique for my mother-of-the-groom dress! From the moment I walked in, the staff made me feel welcome and listened to what I was looking for. The selection is wonderful, and the customer service truly sets them apart. Annick was a fabulous help to find my dress! It was a bonus to go to a trunk show and meet the designer of my dress this past weekend!”
“This is a gem of a gift store/ boutique style in Arlington, VA. It’s a must! Unique gifts for all age groups and occasions. I suggest to walk around a few items since there are so many treasures to find! Paula is amazing and she has quite the eye for the merchandise she chooses to carry at her store.”
“This gift shop is adorable. I can always find the perfect gifts from sweet baby items and gorgeous jewelry to sassy and snarky fun items. They have a unique selection and you’re always sure to find so many fun things when you visit.”
“The owner is such a sweet lady. She gives you the V.I.P experience each time you enter her store. I would say 1 of the best boutique stores at Pentagon City mall.”
“Excellent customer service! Monica and Josiah are very personable amazing employees. They take their time were patient with customers. They even helped me find not 1 but 3 shoes that I loved and felt confident in. Highly recommend! ⭐”
“Excellent service, especially thanks to the Store Manager Tiffany for taking time to suggesting right products, helping with an exchange, and overall courteous service.”
“Their products are very unique. Great quality styles and colors. Very few women's XL sizes in the store. Best to order online and pick up at the store. Love the customer service.”
“Great location, accessible by metro and store is well appointed despite being a bit small. Bryce provided great customer service - attentive and solving problems when items couldn’t be located.”
“I give five stars , only on the merit the cat working in shoes , kris. I informed him of a particular pair of shoes that I was hoping was still in stock , not only did he know exactly the pair I spoke of he help me scour the racks then when it looked bleak he informed me if I were to show a picture of them to a cashier they could have them held for me at another branch if they were in stock there, to this I thanked him and was off looking for other shoes , he then returned , stated that his supervisor just informed him that the shoe I was searching for was definitely sold just recently and he apologized for my inconvenience, now I dont know what NR is paying my man but it's definitely not enough. It's not often one finds a cat like this , with knowledge, and enthusiasm for then hunt and then double down to leave the interaction completely fought for to the end. Above and beyond. I salute you good sir. Thank you. NR, my man needs more , cuz it ain't enough what ever he is getting. 10/10”
“Amazing Black owned and operated store. Their Clothing designs are like No other, truly one of a kind. The Stores atmosphere was so inviting It just made you want to shop, Especially the music selection with a live DJ on a Saturday afternoon. I will most definitely recommend this store to all of my family and friends. You have made a new lifetime customer. 5 stars ⭐️ & Two thumbs up ????”
“I ordered a bra online that ended up not fitting. I came here in hopes of exchanging it for something similar. Jackie and Christine helped me find the perfect bra and were super patient with me as I debated between cuts. Thank you both so much!”
“Katherine and Thomas were exceptional. I HATE going clothes shopping but they made the experience efficient and enjoyable. I like the brand and the help today was appreciated!”
“Great clothes for the price. The customer service is great. Love shopping BR style of clothes. However I hate being asked by several sales associate to open a BR charge account. They continue to press even when they are told I have a BR charge account.”
“Xitlali at Levi’s provided excellent service from start to finish! He was extremely helpful, attentive, and made sure I was well assisted throughout the entire process. He prioritized hemming my jeans and had them done within a short time while still doing an excellent job. I really appreciated his professionalism, efficiency, and the great way he assisted me overall. Highly recommend Xitlali for his outstanding customer service!”
“Well lit and excellent selection of women's seasonal wear. It's a small shop with one sales terminal so be ready to stand in a line. Staff are welcoming and do their best to give you discounts from current promotions. The store itself runs HOT (thermostat says 78 deg!) because of the many overhead bright lights. So be quick to shop but ready for the checkout.”
“TLDR: Thanks to the team for helping me sign up for the loyalty program so that I could be eligible for the free gift promotion with a $100 purchase during the memorial day sale.I know retail is not always fun or easy but I really appreciate you both for pushing through that feeling to help me receive the same perks that other paying customers were receiving!Continue reading for the long version of the story.*****Here’s the backstory: I had just noticed the memorial day sale that was going on while walking through pentagon city- all bras were $19. I found an amazingly comfortable bra and decided to get it in every available color and also grabbed a few pair of underwear as well. Unfortunately not every color was available in store so I ordered two additional bras online for pickup.When I came to pick them up I noticed that another guest was checking out and being given an adorable pink tote with her purchase. I asked about how to get the free tote and thats when I found out about the awesome promotion: free gift with $100 purchase. (During the course of the sale I ended up spending a total of $189 including the bras I purchased online)I point out that I’d just spent $100, and was told “ohhhh… that’s too bad…? BUT you can spend ANOTHER $100 if you’d like! ?”And I was like “but including my current pickup I’m close to spending $200 already”“Oh well”, there’s nothing else we can do is what I was told.Me: “What if I bring back my other items and rebuy them?”Store Associate: “Yes, but your total will still have to be $100”Me: “okay”I was also told that the promotion would not continue past memorial day, but when I spoke with customer care, I was told the promotion would continue through the 4th of june.So I went all the way home that day to get my original purchase, unworn, tags still intact, with the receipt, and brought those items back to the store reprocess my transaction.I was again warned that I’d have to pay again for my items after receiving the refund. I assured them that I expected nothing less, and then was asked if I was a member of the loyalty program.When I replied no, I was told “well you can’t get the bag because it’s only for loyalty program members”. I shared with them that I wasn’t previously offered the opportunity to sign up for the rewards program, and they GENEROUSLY offered me the chance to sign up!! Thank you both so much, again for handling my transaction and giving me a chance to enjoy the same perks as your other clientele!I really love the tote (it’s gorgeous!), and the quality of the undergarments here.The style of bra I chose is made from a degradable lace that breaks down 10x faster than traditional lace. It is amazingly comfortable- so much so that I forget I’m wearing it.”
“I came from NC to DC for a quick visit and decided to stop at pentagon city mall; the Staff here were friendly and helpful , Dana the assistant manager was super nice, I’m a curvy girl and she helped me pick out my first pair of G star jeans. I noticed while in store they greeted every customer that came inside, definitely will be back soon.”
“My husband and I visited the mall today and didn’t even realize Lacoste had reopened.. what a great surprise. The store is beautiful, and you can genuinely tell the employees love what they do. Gold stars across the board!”
“Jennifer Mejia was the best at helping my daughter find a homecoming dress and me an outfit for my 90s party! She was encouraging body positivity and made me feel beautiful about my choices. She also helped me find a dress online which was my size. I will always come back to this store because of her and hope that she gets acknowledged for being such a wonderful person.”
“I want to give a shoutout to Hector for exemplifying great customer service. I had an issue with a return where the wrong refund amount was processed. After multiple calls to Zara customer service—during which I had to repeat the same information several times—I was ultimately told there was nothing more they could do. I then went to a Zara store and explained the issue to Tinbet, who brought over her manager, Hector. He listened to the issue, resolved it within a few minutes, and explained that it was a known issue that had already been raised with Corporate. He also gave me helpful advice on how to avoid the issue in the future. I really appreciated Hector’s willingness to actually listen, take ownership, and help resolve the problem. I wish more customer service experiences were like this!”
Primark added two states to its U.S. map in six days, then stalled in Augusta. The value retailer opened its first Minnesota store on Sept. 3 at Mall of America in Bloomington, close to 35,000 square feet stocked with Minnesota Vikings gear through the chain's NFL partnership. That store was its 46th in the country and put Primark in 15 states. Georgia came five days later. Doors opened at 11 a.m. on Sept. 8 at Sugarloaf Mills in Lawrenceville, northeast of Atlanta, with more than 26,000 square feet of selling space and Atlanta Falcons and Atlanta Hawks apparel starting at $16. That made 47 U.S. stores.
After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June. After 25 years of global success, Khaadi is entering the U.S. market. The Pakistani fashion brand opened its first American store in February at Virginia's Tysons Corner Center. They followed the success by opening a second location in Houston's Galleria mall in June.
L.L. Bean, the Maine-based retailer famous for its boots and backpacks, is opening four new U.S. stores this year and plans to expand into the Southeast and Midwest markets in 2025. The company had a grand opening of an Ulster, NY store in April. The other three locations are coming to Pennsylvania, Indiana, and Connecticut this fall.
