Kitchen & Bath in Arlington, VA

“We have bought two appliances from Bray and Scarff at the Arlington location since moving into our house 6 years ago. The first was a refrigerator - and it was excellent. We went to the store, had a helpful associate show us models, and - boom - a day later had a new refrigerator.Where Bray and Scarff really shined and impressed us, however, was with our recent stovetop purchase. I won't belabor you with the long story, but the TLDR is that we had tried for months to buy a new stove top from an associate at B&S -- and it was dismal. Endless emails back and forth. We paid for two measurements. And we were constantly chasing the associate.I was about to give up, but then a new associate - Ali - stepped in to help me. WOW What a phenomenal change. Ali was thoughtful, fast, and driven to help us get the stove we wanted. He responded to emails and texts within minutes - not weeks. He got the measurement perfect, communicated very precisely about the details, ordered our Wolf induction stovetop within a few short days (as a pose to MONTHS without ordering from the prior associate) and the second things were delivered, scheduled our install. He was also thoughtful and consultative - not pushing us in one direction or the other, but really helping execute our desires.The crew that did the install was also excellent: kind, thoughtful and were clearly experts. They had to cut about an inch into the countertop, remove parts of our internal cabinetry, and had to do complex removal and setup of the fan system from the crawl space. They did the whole thing in a few short hours and ensured cleanup was done properly.Ali and his team are absolutely amazing. If you go to buy an appliance at B&S - ask for him. You won't be disappointed.”

“We connected with Kitchen & Bath Factory through a friend who worked with team for renovation of his kitchen. David was very thorough walking us through our bathroom renovation. We did not expand the square footage but gained more counter space and storage with the design recommendations he provided. Our contractor, Waldemar, his team of employees and the team at Kitchen & Bath Factory were a pleasure to work with. There was constant and clear communication throughout the project. We highly recommend Kitchen & Bath Factory.”

“Great selection of bed linens, table cloths and napkins. Very friendly and efficient service at affordable prices. The bath sheets are so comfy and fluffy. Give them a try and save money.”

“This review is overdue, but I wanted to recognize the customer service I received from Beverly during a visit in September.

When the system had trouble processing my return, Beverly didn't just pass me off. Instead, she immediately took ownership of the issue and proactively contacted the customer support line on my behalf so I wouldn't be held up. She also took the initiative to follow up on an incorrect charge related to my original order. Not only did she successfully resolve both issues, but she also provided a final follow-up call to ensure I knew everything was completely taken care of.

Her professionalism and willingness to go the extra mile were so appreciated! I had just had a frustrating return experience at a different location beforehand, so working with Beverly was a relief. I know customer service doesn't always get the credit it deserves, but it makes such a difference when it's delivered with genuine care and consideration.Thank you!”

“Exceptional Customer Service Experience!!!I recently had the pleasure of visiting the Williams Sonoma store in Arlington, VA, and I must say, it was an exceptional experience from start to finish. From the moment I walked in, I was greeted with warm smiles and genuine hospitality that made me feel right at home.What truly sets this store apart is its unparalleled customer service. Not only are the staff incredibly knowledgeable about their products, but they also go above and beyond to ensure that customers like myself make the best decisions possible. I was impressed by how they took the time to understand my needs and preferences, guiding me towards products that perfectly suited my requirements.What truly blew me away was the fact that even after a few months since my last purchase, the staff still remembered me. This level of personalization and attention to detail is rare to find in retail nowadays, and it speaks volumes about the dedication and commitment of the team at Williams Sonoma Arlington.Moreover, the empathy displayed by the staff is truly commendable. They genuinely care about their customers and their satisfaction, making the shopping experience not only enjoyable but also memorable.Overall, my experience at Williams Sonoma Arlington, VA, exceeded all expectations. The combination of exceptional customer service, knowledgeable staff, and genuine care for customers makes this store deserving of nothing less than a five-star rating. I highly recommend it to anyone in search of quality products and top-notch service.”