10AM - 8PM
9045 W Broad St, Henrico“Walk in twice for a new phone battery and a new rear camera. Both visits were addressed quickly within. Friendly people and good service. Would recommend to others.”
“I went to inquire on service and Monnie was so personable and knowledgeable about the products. He provided excellent customer service and he was such a pleasant young man. Verizon need more associates and managers like him”
“Shah was extremely helpful and I now have the best network on my phone and tablet at a far cheaper price than I thought was possible from att. I recommend stopping by the INNSBROOK location.”
10AM - 7PM
4028 Cox Rd M, Glen Allen“Shawn was incredible! My phone was not working properly and I knew I needed a new one before I left on my vacation. He was patient and so helpful through the entire process! He had me out of the store and on my way with my updated phone which had all my trip info on it within an hour! Great job!”
“Kevin was a big help, I broke my phone and didn't know what to do. He called the support and got all the information needed and gave me a new phone on discounted price”
“Very nice people I have ever dealt with. I had issues with metro over the phone in customer service and they knew exactly how to handle it. Thank you so much for helping me.”
10AM - 8PM
7572 W Broad St Ste 69, Richmond“I was in Merchants Walk Cricket and I had the pleasure of working with James the sales representative and I have to say this man was very knowledgeable,professional and just a pleasure to work with.Thank you James ?”
10AM - 7PM
10110 Brook Rd, Glen Allen“So amazing service.I’ve been trying to change to prepaid plan .so went to two of AT&T stores but they can’t do for me. N I call online n talk with 4 peoples but they can’t help me either.finally I came here today there has one man with long hair n cute who help me in 5mits .i was like Yeaa .. n so happy ?.”
10AM - 8PM
9022 Staples Mill Rd #5, Richmond“Needed to get screen protector and case for phone. At first she didn't think she had one and and she was really looking for it but could not find it. She called the person and they told her that they had shipments that they hadn't opened. Lo and behold she found a screen protector and phone case for my phone. I was happy about that because my phone was unprotected in both ways and I didn't want it's a brand new phone. So I thank them for looking for stuff you know patience and all in contact and others besides just saying oh no we don't have it in sending people away every day this service.”
10AM - 8PM
11563 W Broad St, Richmond“We tried 3 other times to set up my new phone & nobody was able to help us. We went into the store in Shortpump & were greeted as soon as we opened the door by Cristy Porter. She had THE most upbeat & bubbly personality, which you hardly ever see anymore in retail. She was able to set up my new phone and got all of MY pics, videos & voicemails that mean the world to me, transferred over. More stores should have employees that take as much pride in their jobs, as much as Ms. Porter does. I can’t thank her ENOUGH for getting it done for me!!!”
“This location is always about taking care of their customers! Unlike the Mineral (off Kentucky Springs Rd in Louisa, Virginia!They have the worst customer service EVER in there! It used to be somewhat decent.The last year, it has gone down hill with their employees! I went in with a huge problem and they looked at me like I just asked them for an organ donation! A deer in the headlights if you will look! Not one of them knew anything about what I was asking them!They couldn't even figure out how to get to my account!Abso-freaking-lutely worthless! I can sit at a desk all day and tell customers," I don't know " all day! Where do I apply for work?!”