Victra, a Verizon Authorized Retailer in Glen Allen, VA, is dedicated to providing a positive experience for its customers. The knowledgeable and friendly staff, including representatives like Ben and Shawn, are highly praised for their helpfulness, patience, and professionalism. Customers appreciate the thorough explanations of wireless devices, including phones, tablets, and accessories, as well as the efficient service provided during upgrades and transfers. Many reviews highlight the staff's ability to handle multiple customers simultaneously while maintaining a personal touch, making guests feel valued and supported. The store is recognized for its commitment to delivering excellent customer service and connecting technology to life in a trustworthy and enjoyable manner. Overall, Victra stands out as a top choice for anyone seeking reliable support and a smooth shopping experience.
I can’t say enough good things about Justin who helped us tonight. I have an account with three cell phone lines and I had a complicated situation that he helped me with and managed to save me a lot of money on my monthly bill.
April 2026
I was very impressed by the quality of the service, the expertise and friendliness of the person who provided the service, and how helpful she was. It was a great experience.
March 2026
Shawn Williams was the Verizon employee who assisted me with my phone and internet purchase. He was the most patient,and helpful and knowledgeable . Also, very pleasant to deal with. He is a 5 plus star employee. Thank you Shawn!
