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“My husband and I had an excellent experience with Michael, the Branch Manager at this BoFA branch recently. He handled our issue with professionalism, warmth, and genuine care. I truly appreciate his help and highly recommend stopping by to meet him if you’re in the area. Rushdi & Yvette”
“I always visit this branch it’s 5 mins from my place and very helpful and friendly team there. I will recommend to all family and friends they have Merrill representative there everyday.”
“I met with Elizabeth Namala on a banking issue that was a bit more complicated and time consuming than expected. She was thorough and conscientious and is just a nice person to do business with. The whole team at that branch there is actually always very friendly and willing to be helpful which is much appreciated!”
“I highly recommend Burke and Herbert as your bank. I have been a long time customer. I recently had a major issue that resulted in having to obtain a new checking account. Dylan Plant, Relationship Banker at the Cooper Road location was extremely professional, knowledgeable and helpful. He ensured I was calm, as the matter I experienced was very stressful, I would not wish it on anyone. I have found all staff at Burke and Herbert locations outstanding. Nice to know that great customer is still out there.”
“Kwan Chan & Don Mills provided EXCELLENT customer service when processing my HELOC. There were no issues at all throughout the process and everything was explained thoroughly. Every phone call during the process was followed up with an email summarizing the call as well. My HELOC process was 30 days from initial application to closing.”
“I use the credit union because of the high yield checking account interest rate. I would not use if it weren't so good. The process to get in the building is overkill.”
“I have not received better banking service at another location - Mr. Marouf always works incredibly hard to ensure I am properly assisted, I could not give someone a higher recommendation of their services. As a multi-million dollar company, working to serve high school students across the globe, Mr. Marouf makes working with Bank of America the easiest choice possible. Once again, I would give the highest possible recommendation to him and all the staff members at his bank.”
“As a former Sandy Spring Bank business banking customer, I've been very pleased with my initial experience with Atlantic Union Bank. The've not missed a beat and continue providing the helpful, professional support that a small business owner relies on. The Bethesda branch staff are particularly great.”
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“The best experience I've ever had with this branch of Bank of America. The staff were incredibly attentive and helpful, even assisting me with things that weren't their responsibility. My deepest respect and gratitude.”
“I come to this location almost every day to deposit checks for work, and the reception and service is always impeccable, from the moment I walk through the door, to the moment I walk back out. From the security guard opening the door, to Vanessa greeting me as I enter, to Matthew or Ari or Damien or any of the other tellers handling my business quickly and thoroughly, it is exactly the kind of bank service that you want; especially when you have to do it every day like me. I almost wish that they weren’t all so good at their jobs, so that I could be lazier and not have to go back to my own job so quickly.”
“Morgan was great and extremely helpful. I did not have an appointment but she still provided notary services to me! Extremely grateful for her help and assistance.”
“Jerry rendered phenomenal service. He engaged with excellence and care. While this has been a difficult experience (handling the affairs of a deceased loved one) Jerry proved to be trustworthy, and provided happiness in the experience. He helped me to smile through sadness. Jerry answered all questions, was hands on, and very patient. I am grateful. I would return because of Jerry! He's a star!!!”
“Hello, very good afternoon, today I came to open the account at Bak América and Miss Sara was the person who assisted me in a very excellent way in every way, both in service and in communication, thank you”
“I would like to express my sincere appreciation for Mrs. Jisook Anderson and the outstanding service she provides as a Financial Advisor. She is very knowledgeable and takes the time to patiently answer all investment questions with clear and thorough explanations of the various options available.
What truly sets her apart is her accessibility and dedication—she consistently answers phone calls and ensures that every concern is addressed in detail. When needed, she also takes the initiative to schedule in-office appointments to provide further guidance.
I have found her to be extremely helpful, professional, and trustworthy. Thank you for your excellent support, and I wish you continued success in your career.
My review is based on my visit today, as well as many earlier visits.”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
“GPOCU never disappoint. I am so satisfied with their services. LaTonya Allen is the best! She's very knowledgeable, caring and always working for you towards your financial goals. She is very much appreciated. Thank you again for great service.”
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
“I’m very happy with this Bank of America branch. The staff are always kind and helpful, especially an employee named Navid . Whenever I visit the branch, I specifically choose to work with him because he is extremely knowledgeable, patient, and supportive. He consistently provides excellent service, and I always leave feeling satisfied.”
“Greg P, the amazing manager at the downtown McLean branch, could not have been more helpful recently in working with us to overcome problems relating to a stolen check. But then, he and his staff are always helpful! Could not be happier!”
8:30AM - 1PM
4704 13th St NW, Washington
Banks
“Welcoming, vibrant, and modern-day community anchored beautifully in the community. Dedicated to the Good News, social justice, humanity, and young people.
Time and space to fellowship genuinely post service. Reminds me of church like I grew up (in a great way), but with modernism woven throughout.
Our third visit and we shall return. Young families seeking a church home should definitely get by on a Sunday morning at 10.”
“If your taking out a loan, and the MENUS of the App are confusing and your Payments aren't going through, etc.Please give them a call the Supervisor is AMAZING! Candice is working magic over there with these system. To make sure everything goes accordingly. ???”
“I’ve encountered nothing but courteous, helpful service at this location. However, they are frequently understaffed, which leads to slow service and no one answering the phones. This is definitely something that needs to be addressed.”
“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
“Chelsea was a highly professional opening my debit card . I was very welcomed and got a great service at the Bank of America.
Thank you, Chelsea. You are the best!”
“Nicole Reese the market center financial manager, is to be applauded for going above and beyond in customer support resolutions. Not only did she contact the relevant operational area; she went through the unresolved issue history with them. And on my return to the bank a week later, she took the time-out to contact the area again; and I was offered a solution and advised of systematic refresh pending. She is to be applauded for her exceptional services, patience and professionalism. Thank you!!”
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
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“I had an amazing experience with Hamid Pirzai. Professional, respectful, and truly dedicated to helping people with honesty and care. The service was smooth from start to finish, and the attention to detail was impressive. I highly recommend Hamid Pirzai to anyone looking for someone trustworthy, knowledgeable, and reliable. Definitely one of the best experiences I’ve had — 5 stars all the way!”