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“This review is for Andrea V.
I have been a customer of PenFed for a handful of years and I have never came across someone who set the golden standard like she did. She is an absolute gem and to say she is competent would be insulting, as she is the definition and representation of what a real professional in today’s lacking work ethic should be. From the moment I began my journey on my second loan, I knew I did not want to work with anyone else. She answered every single question I had and even my very challenging hypotheticals (which actually came to fruition). She did not hesitate, she did not give me a generic answer, she got down to business and gave me the purest and detailed answers I could possibly think of. She was not an order taker; unlike some other individuals I worked with.
She ran through various situations and really put my interest first, in the most genuine manner. Andrea’s work ethic, knowledge, and professionalism - simply does not exist anymore. She goes well above the standards and expectations. She sets them. I have not came across anyone within PenFed who has even come within the orbit. Once you get Andrea, you will realize that anyone else will not match her level of attentiveness, care, knowledge and above all else, the efficiency.
Only downside.. you will be stuck with the expectation of greatness.
Do yourself the favor and ask for Andrea. You will feel the luxury of having someone who is all about you, for you, that can deliver everything and more – with a smile.
Management. Please recognize Andrea. I hope you keep her as long as you can and thank you for being amazing and creating/fostering that environment. You have created an outstanding employee.
A diamond in the rough.”
“My husband and I had an excellent experience with Michael, the Branch Manager at this BoFA branch recently. He handled our issue with professionalism, warmth, and genuine care. I truly appreciate his help and highly recommend stopping by to meet him if you’re in the area. Rushdi & Yvette”
“Kari and team at Sandy Spring Bank we want to say thank you for getting us thru the loan process and into our new home. I highly recommend this team for you home loan needs
Being a first-time home buyer we needed someone to trust and hold our hand thru the process.
We made it amd are now homeowners. Many thanks
Cletis Cave, Jr”
9AM - 5PM
1800 K St NW STE 104, Washington
Banks
“I met with Elizabeth Namala on a banking issue that was a bit more complicated and time consuming than expected. She was thorough and conscientious and is just a nice person to do business with. The whole team at that branch there is actually always very friendly and willing to be helpful which is much appreciated!”
“Kwan Chan & Don Mills provided EXCELLENT customer service when processing my HELOC. There were no issues at all throughout the process and everything was explained thoroughly. Every phone call during the process was followed up with an email summarizing the call as well. My HELOC process was 30 days from initial application to closing.”
8:30AM - 4PM
1600 Cameron St #200, Alexandria
Banks
“I use the credit union because of the high yield checking account interest rate. I would not use if it weren't so good. The process to get in the building is overkill.”
9AM - 4PM
1339 Wisconsin Ave NW, Washington
Banks
“I have not received better banking service at another location - Mr. Marouf always works incredibly hard to ensure I am properly assisted, I could not give someone a higher recommendation of their services. As a multi-million dollar company, working to serve high school students across the globe, Mr. Marouf makes working with Bank of America the easiest choice possible. Once again, I would give the highest possible recommendation to him and all the staff members at his bank.”
9AM - 4PM
6478 Lincolnia Rd, Alexandria
Banks
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
9AM - 4PM
901 N Stuart St STE 100, Arlington
Banks
“I come to this location almost every day to deposit checks for work, and the reception and service is always impeccable, from the moment I walk through the door, to the moment I walk back out. From the security guard opening the door, to Vanessa greeting me as I enter, to Matthew or Ari or Damien or any of the other tellers handling my business quickly and thoroughly, it is exactly the kind of bank service that you want; especially when you have to do it every day like me. I almost wish that they weren’t all so good at their jobs, so that I could be lazier and not have to go back to my own job so quickly.”
“Jerry rendered phenomenal service. He engaged with excellence and care. While this has been a difficult experience (handling the affairs of a deceased loved one) Jerry proved to be trustworthy, and provided happiness in the experience. He helped me to smile through sadness. Jerry answered all questions, was hands on, and very patient. I am grateful. I would return because of Jerry! He's a star!!!”
“Hello, very good afternoon, today I came to open the account at Bak América and Miss Sara was the person who assisted me in a very excellent way in every way, both in service and in communication, thank you”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
“I had an amazing experience with Hamid Pirzai. Professional, respectful, and truly dedicated to helping people with honesty and care. The service was smooth from start to finish, and the attention to detail was impressive. I highly recommend Hamid Pirzai to anyone looking for someone trustworthy, knowledgeable, and reliable. Definitely one of the best experiences I’ve had — 5 stars all the way!”
“GPOCU never disappoint. I am so satisfied with their services. LaTonya Allen is the best! She's very knowledgeable, caring and always working for you towards your financial goals. She is very much appreciated. Thank you again for great service.”
9AM - 4PM
5226 Langston Blvd., Arlington
Banks
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
9AM - 6PM
1308 East-West Hwy, Silver Spring
Banks
“I am writing to express my sincere gratitude for the exceptional service I received from Sylvia Onwuocha (Consumer Lending Advisor) and Oumou Traore (Assistant Branch Manager) during my recent membership application and auto loan process. Their assistance was invaluable, and I truly appreciate the time and effort these individuals dedicated to guiding me through each step.
The entire process was remarkably efficient, and I was consistently impressed by the professionalism, knowledge, and willingness to go above and beyond to ensure a smooth and positive experience. Frankly, without their help, I would have felt completely overwhelmed. Their expertise simplified a complex process, making it manageable and stress-free. I especially appreciated the clear explanations of the loan terms and patience in answering my numerous questions.
I wholeheartedly recommend NIHFCU to anyone seeking exceptional financial services. Furthermore, I strongly urge prospective members to specifically request assistance from these employees. Their dedication and commitment to customer satisfaction are truly exceptional.
Thank you again for your outstanding support.”
9AM - 6PM
6931 Laurel Ave, Takoma Park
Banks
“I’ve encountered nothing but courteous, helpful service at this location. However, they are frequently understaffed, which leads to slow service and no one answering the phones. This is definitely something that needs to be addressed.”
8AM - 5PM
4704 13th St NW, Washington
Banks
“Welcoming, vibrant, and modern-day community anchored beautifully in the community. Dedicated to the Good News, social justice, humanity, and young people.
Time and space to fellowship genuinely post service. Reminds me of church like I grew up (in a great way), but with modernism woven throughout.
Our third visit and we shall return. Young families seeking a church home should definitely get by on a Sunday morning at 10.”
9AM - 5PM
7400 Little River Turnpike, Annandale
Banks
“Chelsea was a highly professional opening my debit card . I was very welcomed and got a great service at the Bank of America.
Thank you, Chelsea. You are the best!”
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
9AM - 4PM
1001 Pennsylvania Avenue NW, Washington
Banks
“Nicole Reese the market center financial manager, is to be applauded for going above and beyond in customer support resolutions. Not only did she contact the relevant operational area; she went through the unresolved issue history with them. And on my return to the bank a week later, she took the time-out to contact the area again; and I was offered a solution and advised of systematic refresh pending. She is to be applauded for her exceptional services, patience and professionalism. Thank you!!”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
“The folks here at the United Bank are very friendly and knowledgable. Always helpful but not extreme. Down to Earth people. Appreciate being a banking customer of theirs!”
9AM - 4PM
2111 Wilson Blvd STE 101, Arlington
Banks
“Many thanks and five stars to Maricor who stayed late after closing hours to help us with a complicated account opening transaction! I have been a neighborhood customer at this branch for more than 20 years and have always received courteous and professional service. They are one of the few branches with safe deposit box service which I’ve also used.”
9AM - 4PM
3401 Connecticut Ave NW, Washington
Banks
“Sebastian and Hanallah always greet me with genuine warmth and professionalism. I love coming here. They are so helpful and go to any lengths to make sure each an every customer is happy and satisfied. Highly recommend!”
9AM - 5PM
1825 K St NW, Washington
Banks
“I want to thank Dexter for being my saving grace today. I arrived to the bank at 5:01 knowing they close at 5:01. I desperately needed to make a deposit for my employer. The whole team was very understanding and assisted until the end, thank you soooo muchmuch for your hospitality and A1 customer service. Blessings!!”
“My first time coming to this location and if you want to receive service BEYOND EXCELLENCE, this is the Bank for you. I have been Blessed to have Carla for my Bank Teller. The approach to her counter you just feel appreciated. Carla us knowledgeable, caring, kind, thoughtful, great listener, determined to resolve any issues and very patient. I had multiple transactions and she took care of each one making sure before I left all my needs were met. Infirst Bank made the most valuable decision in hiring her. Carla has all the qualities of being a Manager because every employee would strive daily to provide the customer service that Carla provides. Thank you Carla for being the most Amazing Bank Teller in Northern Virginia”
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“If your taking out a loan, and the MENUS of the App are confusing and your Payments aren't going through, etc.Please give them a call the Supervisor is AMAZING! Candice is working magic over there with these system. To make sure everything goes accordingly. ???”