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“After nearly 6 months of pain in one foot, one trip to Foot Solutions did the trick. Jeff was extremely helpful, explained why I was in pain and suggested an orthopedic insert. Although the insert felt funny, he explained it will be a work in progress. He was right and after only 2 days, I was pain free. Thank you again, Jeff. You are a lifesaver.”
“Awesome! Selection of shoes,. The staff is wonderful, very knowledgeable and very professional with great personality and a desire to serve, Kiki has helped me on more than one occasion. She deserves a raise, what a great employee you have there!✝️”
“Actually we were on our way to Journey's Shoe store for school shoes when we saw Rack Room Shoes from the time we entered until we left the service was excellent ? even though the store was crowded the ladies there made sure I was getting the shoes I wanted I thank them so much because I walk with a cane and had to sit so they brought the shoes I was looking at to me instead my husband great grandson and I definitely will be back again”
“Came in here today for slides and Timbs, and the staff was super friendly and helpful. Special shout out to the cashier with the double nose piercing. She’s the definition of a girl’s girl. If her manager sees this, give her a raise. She deserves it!”
“Currently wearing my 4th pair of Red Wings over the last 10 years. Bought them all from the Chesapeake store, which is small but has never been out of what I'm looking for. My latest purchase several months ago was the Apex boot with Boa Closure, and they are epic. The boots feel like athletic shoes, and the Boa closure is awesome.
My latest interaction was when one of the wires for the Boa system pulled loose from the winder. The young lady working at the Chesapeake store fixed them quickly and told me the Boa system has a lifetime warranty when I tried to pay for her work. And she did this while working alone in the store and helping another customer at the same time. Amazing customer service and awesome boots (expensive, but worth every penny).”
“Couldn't find my shoes in Finish Line, nor Hibbetts, nor Foot Locker....made a call & guess who had them. Yup. My boy Josh hooked me up, preciate ya brody. Be back to fux w y'all ?”
“It's an ok sure store. Good prices but selection is lacking but par for the course with Rack Room. Found some slip ons while my wife was shopping. If you don't need the best of the best and save some money, it's ok.”
“Came shopping for a suit for husband. Experienced wonderful and helpful staff. Debra assisted us in finding a suit that fit properly and measuring for a custom hem on the slacks.”
“My number one place I get my grandkids shoes from they always have their size prices ok customer service great store clean when it come down to paying they do ask do you want to join their program klarna when it went through for me it was a great help ? I got to get my grands 2 pair of shoes each join what they offer it's help thank you so much ❤️”
“This was a good experience. I'm from New York and I moved to VA 2 years ago. My biggest hurdle in my transition to VA culture is the speed in which services are rendered in stores....EVERYONE DOWN HERE IS SLOOOOOW! However, the cashier in Rainbows was very fast at the checkout. I thank her much!”
“The staff here make this place super amazing. They work hard to get you what you need and get you out without spending tons of time. This was definitely the best experience I've had at a shoe store ever!”
“Kiki really did an exceptional job finding the shoes I wanted, with a true servant's attitude, knowledgeable and professional. I love this store and I'm sure I will be back??”
“Store is clean. Customer service is good. Not a fan of their return policy. Just make sure that when you buy something you plan to keep it otherwise all you get is store credit. Usually has the lastest shoes”
“This DTLR is the bomb they always got somebody to help you and they always got what you want.. very seldom do they not have the shoe that you want they always have what I want customer service is on 100% they are so helpful....”
“Love this store!! My son was in the market for some new kicks and he requested to go the mall to one of those “athletic stores”. So we shopped at least four other shoe stores within the mall before he found the ones he had to have at Champs. Malachi was our super nice and professional store associate who helped with our shopping experience from beginning to end. I highly recommend Champs at Greenbrier Mall, not only are staff super friendly and helpful, the store has a superb selection of shoes. Check em out y’all! The Quesadilla Family”
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“This is my second time shopping here and the customer service was very amazing. The staff is always helpful and they serve with a purpose. I highly recommend this place if you are looking for a suit of any kind for any occasion !”