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“This review is a bit late! But better late than never! I came across this lovely shop while looking for a local place to reshape an 80 year old British Red Cross cap that I had. I am a vintage collector and re-enactor. I brought my cap to them back in October or November of 2022. It was ready a few weeks later on. I absolutely recommend this shop! The owners and their shop staff are very knowledgeable about hats. They are very friendly, reasonably priced for hat repair and beyond professional. I am glad I went with a small business instead of a larger company! Thank you so much! I will return if future services are needed.”
“This secondhand shop is amazing. The owner is so kind and runs a wonderful store. All clothing is $1 from baby, toddler, children and some adult clothes. $3 for shoes. It’s very well organized and everything is clean.”
“If you're a fan of North Face, this is a great spot to come look for some goodies on sale. They have some great cold weather and ski gear here if you are a snow bunny or going on a ski trip as well as some great deals around holidays on fleeces and jackets.”
10AM - 9PM
1600 Premium Outlets Blvd, Norfolk
Shoe Stores
“I love shopping this outlet store! They have such good deals, I've gotten literal steals on some great items like pullovers, socks, undies, etc.There are always tons of sales going on here and if you join their rewards program you get points toward money off future purchases.Staff are always helpful when I've been inside and I love their inventory with loads of workout stuff.”
“My wife and I really loved the vibe and merchandise of Community Love. The entire staff was friendly, professional, and attentive. We’ll definitely return whenever we’re back on the east coast.”
“Staff was very friendly and we were able to find what we were looking for. The reason for the 4 star is simply this. We walked into a store that smelled like someone just smoked 10 joints in the place! The smell was almost to the point of nauseating.”
“The staff members are friendly and welcoming. They do make an effort to assist you. When I requested a size that wasn't on display, an employee went to the warehouse and picked it out for me. Ms. Dominic, the manager, is a really kind woman as well.”
“Wow! This shoe store rocks! I found two pairs for my daughter for Christmas and paid less than $50! The lady was super helpful and wonderfully nice. . .she said I got one of the best deals she'd seen all day! Both ladies size 8”
“I wandered in on a day off, mostly browsing, but was met by the most fun trio of salespeople ever, namely Grace, Lee, and Apollo! They helped me find what I needed and substitutes when they didn’t have my size! They clued me in on all the sales and made sure I never had to wait for a thing, even though there were other guests in the store. Awesome personalities and deserve a raise. I’ve never had a sales experience like that in my life! Walked out feeling like I had new friends. Thank y’all! :)”
“You must go to this location in Janaf Shopping Center if you want great customer service. Desean and Terrance were so helpful today. I am so impressed with kind and knowledgeable young people. What an asset to Footlocker.”
“I was helped by Felix, he was awesome. He took care of my daughter's and my self with all the choices we had questions about. With a smile. Fix it Felix was awesome......”
“We were just passing buy and stopped at this store to just spent time but at the end we end up buying 2 pairs of shoes for our kidds .First it because there WAS a big sale on alot of shoes its what we need before school started.. then the personal that was working with us was so professional and patient this all expirience made our shopping easy and fun most of all kidds loved it Excellent!!!”
“When you go in there make sure you ask for Gene!! Very welcoming good guy if he can help or look out for you he will!!! On top of that the best athletes foot selection in VA must visit if in town”
“Excellent on my experience customer service wise!!! Very upbeat environment, everyone I talked to was overly eager to assist and helped me find exactly what I came for!!”
“I recently visited Champs in MacArthur Mall because I had an issue with the look of an item that I got my son for Christmas. George was very understanding and helped me resolve my issue. George was very accommodating to me with a pair that I thought was less than perfect with a pair that I was happy to walk out of the store with. Customer service is just not what it used to to be George gets 5 ⭐️⭐️⭐️⭐️⭐️stars from me.”
“Good evening to all; me and my husband visited this store last week on Thursday. Everyone that worked on that afternoon were awesome. We were greeted as soon as we arrived at the store. More than one person asked me if I needed assistance. The cashier Bre was very personable. I would most definitely shop there again.”
“the sales associate was very helpful. Very knowledgeable about the products that Hibbetts sells. Does very well with add on sales clothing, socks, ect.. i will definitely be a repeat customer.”
“Clean, friendly and almost fully stocked ... But still get 5 stars because they are able to order the shoe they do not have! You can have it shipped directly to your house or to the store. A wide variety of socks, slippers and shoe accessories as well.”
“I liked the store. They were however, very short staffed. They had some great shoes but not in all the sizes, especially not size 10 which I needed. There were some shoes in the wrong boxes also. They really needed help. At one point there was one person on the floor operating the register because apparently everyone else was at lunch. Poor scheduling.”
“Been going to the Vans outlet since they opened. Love their buy one get one half off or up to 70% I've seen. Just got two pairs of shoes, two long sleeve shirts and two sets of no snow socks for under $200. One of my pairs of shoes was $17.99 with the 70% off. I always find variety in my size. Love, love, love this store. I am so glad they opened a Prime Outlet in Norfolk, having to go to Williamsburg was a pain sometimes. Prime Outlets are the absolute best IMO!!!!”
10AM - 9PM
1600 Premium Outlets Blvd, Norfolk
Shoe Stores
“Went to store on Saturday Dec 16 and had the best experience. The associate, Kimberley, was extremely helpful and pleasant. She went out of her way to explain differences in types of shoes and promotional sales. If you go, ask for Kim!!”
10AM - 9PM
1600 Premium Blvd, Suite 889, Norfolk
Shoe Stores
“I went into the Crocs at the outlet mall and was so impressed by the helpfulness of the staff. I regret that I didn't catch the workers name but she helped me find some Crocs for my little one who has abnormally wide feet. She was patient and showed me which styles should work best for his feet. She took her time which I appreciated. It's so frustrating trying to find shoes that aren't painful for him. I was more than happy with my purchase. She also walked us to the door and opened it for me as I was carrying my little one and a bag. I appreciated the attentiveness.”
“Purchased some good quality boots from here for under $90. They have lots of options for men's size 12. The employees were friendly and the store was clean.”
“Nice store but the only thing wrong is you can't purchase clothing... don't get me wrong I own a few pairs of shoes I just need shirts to wear with them..”
“Had a shortage of employee, and they were closing a hour earlier, however they opened the door and were as helpful and as nice as could be. We got everything we needed, and they told us how to get a ramp built through the VA systen. Awesome, thank you very much nice ladies!!!”
“Update: Following my negative experience at the store, I reached out to corporate seeking a resolution and to provide feedback on my experience. Since then, my perspective has completely changed, and I have nothing but positive feedback to share! April, the customer service representative, was exceptional. She provided invaluable assistance, going above and beyond to address my concerns. Her efforts have truly transformed my perception of the Tory Burch brand. Additionally, April facilitated communication with Cody, the Regional Manager, who expressed sincere apologies for my experience. He assured me that the staff involved would be addressed, and he promptly arranged for the exchange process. Cody's assistant, Chad, emailed me within the hour, a prepaid return shipping label. He also provided an outlet catalog along with images of all available purses for my selection. I chose a beautiful purse, which arrived within just two days, accompanied by a stunning pair of earrings. I am so thankful that I persisted after my initial negative encounter. This positive experience highlights the company's commitment to its customers and their satisfaction!Original Review: The manager was extremely rude in this location. I was excited to exchange a purse I received, for something more my style and I was passed on to the manager. The manager wouldn’t even make direct eye contact or stop what she was doing to speak to me and completely brushed me off. I have never been treated like that by a store employee and was shocked to receive that treatment in such a nice store by management. I do not recommend shopping at this location.”
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“I've been to a few different running stores and this is by far the best. I cannot speak highly enough of how thorough, nice, and helpful the gentleman helping me was. Already recommended to all my friends!”