Cell Phone Stores in Colonial Heights, VA
13 locations found near Colonial Heights
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Mobile Phones
Mobile Phones
“The rep was very helpful My phone was dropping texts and I took my to the store and he fixed the problem it was my software THANKS for your help until I got a new phone”
Mobile Phones
“My old 12pro phone started taking a dump so I had to upgrade to the new 15pro, Steven helped me out, he was extremely nice and got me back on track with what is essentially a life line for my job! He even helped me pick out a new case that was perfect for me and a new screen protector (as a mom this is a must!) it was a seamless transition as my phone was already backed up (I knew it was important to do before switching over to a new phone so we didn’t have to sit and wait for it when getting the new phone set up) I’m back in business and loving my new phone! Thanks again Steven!”
10AM - 8PM
184 Southgate Sq, Colonial Heights
Mobile Phones
“The guy K.C. that works there provided such a great experience. This guy went above and beyond to help get a new phone, get all my stuff transferred over. Simply awesome, thanks cricket and KC.”
Mobile Phones
Mobile Phones
“I was serviced by a young lady name TYASIA great customer service she was extremely helpful and patient with me. I was was upset when I came in but she still kept her smile and did her best to help me. I offered her lunch for being so understanding but she just wanted a review. TYASIA YOU’RE AWESOME KEEP UP THE GOOD WORK!!”
9:00 AM - 8:00 PM
2501 Boulevard, Colonial Heights
Mobile Phones
“I want to express my great gratitude for the manager of the AT&T store in Colonial Heights Virginia. My son died May 15th, I took his death certificate to an AT &T store in Virginia Beach where he lived to close out his account and get his phone released. There was only 1 month left on the payoff. I was informed that they would zero the account and unlock the phone in 2-3 days. The phone was not unlocked and I returned the following week. I was informed that it was out of his hands and that when the next billing cycle passed, the phone would be able to be unlocked. I waited 6 weeks and continued to attempt to unlock the phone to no avail. On July 27th, exactly two months after I had given them the death certificate, I called customer service. They said they would bump my request to the back office and that I would get a return phone call within 72 hours; they did not call. I tried using the Facebook social media help chat. They asked me for my son's pass code (we don't have it and he was not alive to give it to us), and referred us back to an AT & T store. On August 6th, we entered the store at Colonial Heights, we were greeted by the manager and we told him the difficulties and extreme frustrations we were having getting this last bit of business done. He looked at our documentation that showed that we inherited the phone, and he called customer service. It seems it took someone from Advance Tech Support to unlock the phone. This is where the manager shines. On the first time transferring, they hung up on him. On the second transfer, what was supposed to be a 5 to 10-minute wait ended up 30 minutes, and they sent him to the wrong section. They transferred him yet again, telling him a 5 to 10-minute wait; it was another 30 minutes. While waiting he swapped sim chips with our personal phones to see if that would work, when he finally got through to Advance Tech Support, they unlocked the phone, but the manager would not let Advance Tech off the line until he tried it himself. The first word that comes to mind is compassion - he was not going to let us out of the store until we had the problem solved, because he cared. Tenacious - long waits and bad transfers were not going to stop him. An Observant Multi-tasker - even while taking care of us, he was directing his staff to take care of others and making sure the store was continuing to be sanitized between customers. I highly recommend this store and their manager Paul M. for its customer service!”
Mobile Phones
“Great experience. Needed to upgrade plan and equipment. Seamless. Had to wait a bit because they were crowded, but once we were being served...TOP TIER SERVICE. More than pleased with new service plan and phones.”
Mobile Phones
“Erica's super friendly completely professional absolutely amazing at her job she can speak in Spanish as well as English her friendly demeanor makes her a perfect sales person I doubt I would have made a purchase if she wasn't working that day a true credit to the Company And she deserves a raise”
Mobile Phones
“I come into this location regularly for necessities and I also utilize the curbside pick up option. Although we initially had some trouble when we first set up our membership and credit card through sames, staff was friendly and helpful in resolving any issues. The facility appears to be well kept and clean. They have a great selection of meats.”
Mobile Phones
“I like the fact that I can pick up my Amazon order there. I didn't have to wait days to pick it up. The customer service guy really seemed like he was bogged down with a lot of stuff on his mind. Lord bless his heart you never know what people are going. We really have to give each other grace. Thank you so much for pushing your way through the day because I could see that that's what you had to do this morning. Thank you for getting my TV for me and bringing it to me. I hope that you have a blessed and an amazing day and that things will get better. I will keep coming back”
Mobile Phones
“Associate we got had no personality what so ever. That's pretty sad for the money we pay for our service and we have been a loyal customer for over 20 years.”
Mobile Phones
“This rating is only for pickup of items ordered online. Today I picked up an order for my wife and after waiting for 35 minutes I flagged down a young lady by the name of Leslie. She looked up the order and verified that although my wife called when I arrived, they never showed me as being checked in. Thanks to Leslie's hard work and dedication and perseverance I was blessed to have her deliver our order to our vehicle. Leslie, took the initiative to perform above and beyond to provide excellent customer service. She should be recognized by her management team.”
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“I had a very bad experience when purchasing a new Iphone at a location in OBX. Ashely Weimer, the store manager in the Colonial Heights location, went above and beyond to help me. She was able to review the sales and make adjustments to unnecessary charges. She was also very kind and knowledgable. I will only shop in this store going forward.”