Victra, a Verizon Authorized Retailer in Petersburg, VA, is known for providing friendly and helpful service. Customers appreciate the knowledgeable staff, especially representatives like Melissa, who is praised for her professionalism, patience, and excellent customer service. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, and accessories, with staff ready to assist in finding the right products. Customers often mention positive experiences, highlighting the staff’s expertise and the store’s welcoming atmosphere. Many feel that the staff’s dedication and helpfulness make Victra the best store to visit for Verizon products, leading to repeat visits and high customer satisfaction.
Joe was the best at assisting me with getting a new phone after discovering my battery was swelling on my old one. I highly recommend if it is possible to get with him of you need any phone assistance and the Crater location.
July 2026
Joe is the best customer service representative I’ve ever met. He is fast, efficient, friendly, and makes sure you leave knowing everything about your purchase. His knowledge base is outstanding and his personality puts you at ease. There is no one better than Joe! I thank him from the bottom of my heart!!
May 2026
Joe helped get my phone squared away and gave me great advice to keeping my phone running definitely recommend
