Verizon is a telecommunications company that offers online shopping and support for customers, featuring free 2-day shipping and 24/7 technical assistance. Local stores are open with reduced staffing and hours, and customers are encouraged to make appointments for device troubleshooting or account maintenance through the website. While some locations may have limited availability and certain functions may be unavailable due to franchise operations, customer service experiences vary. Many customers praise the exceptional service provided by employees like Luis and Leslie, who are described as patient, knowledgeable, and helpful. However, some reviews mention long wait times and issues with returning equipment. Customers have noted the need for clearer signage regarding store services and closures, as well as improved communication during busy times. Overall, Verizon's service is generally viewed positively, though there are areas for enhancement in customer experience and store operations.
Sully got me a great deal on a new phone and saved me money on my bill! Highly recommend him
April 2024
Super patient and friendly staff! They take the time to make sure that they get your service right. I just switched all my cel plans to Verizon, including my son's new Gizmo watch. Ask for Sully!!!!
February 2024
Long wait to be told that they could not help. Turns out Verizon offloaded the store to a franchisee. Franchisee cannot perform many functions. Suggestion: Put up a "what we no longer do at this location" sign, so no one - not customers and not staff - waste time.
