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“Had a bit of a chaotic start when I was given the wrong laptop at pickup due to a mix-up. When I came back to swap it, the original model wasn’t even in stock/mislabeled. It was a huge headache, and honestly, it felt like I wasn’t being taken seriously until I looped in corporate.
Once corporate was involved, the store manager, Bryan, stepped up and went above and beyond to make things right. They ended up giving me an incredible deal on a brand-new, much higher-spec MSI laptop to make up for the trouble.
Thank you to staff for turning a stressful mistake into an absolute win. Mistakes happen, but how a company handles them is what matters—and they handled it well.”
“Big Screen Store is AWESOME! I will never buy a TV from anywhere else ever again. So knowledgeable, so helpful in selection, super easy coordination for install and they did a great job!”
“I had a great experience with Nash from Verizon. She was very helpful, patient, and professional throughout the entire process. She took the time to understand the issue I was having with my WiFi and made sure everything was taken care of. I really appreciate her excellent customer service and the way she went above and beyond to help me. Thank you, Nash, for making the whole experience so easy and stressfree.”
“Moe was very helpful. He provided me an excellent customer service, he was patient and knowldegeable. I had issues with my phone service and he helped fix the problem in a efficient manner. Thank you, Moe!”
“I upgraded to some new Klipsch Forte IV’s and Sean had a great price on the pair I was interested in. After working out shipment to Nevada, I also asked Sean for his advice about which amp might provide the best experience with these speakers. Sean provided a list of highly rated integrated amps and after sound some research as to which amp I thought would deliver the sound profile I was after, I decided to go with a McIntosh unit.
Sean provided tracking info immediately so I could track both deliveries. I just received everything today and set the new system up. I can’t express in words how well the amp and these Forte’s sound together. Thank you Sean for your solid input and advice!!
As I grow my system, I will continue to purchase through Sean as he made the process so smooth and easy. Thanks Sean!!!”
“There nothing like a well rounded customer service experience. I came in to replace my tempered screen protector and was certain I’d have a seamless interaction and be in & out quickly. I came in and was promptly greeted then asked the reason for my visit. Brandon was prompt professional and knowledgeable of products and services. I ran into a brief misunderstanding of policies surrounding my replacement screen protector. After connecting with a rep via the T-Mobile customer service line we landed on a resolution. Brandon exercised a wonderful level of personality and understanding which made for a very pleasant in store experience. I really appreciated Brandon’s recovery as his co-workers original approach was lackluster and unprofessional. Ask for Brandon.S, he’ll make sure you’re taken care of !!”
“I went here today for a quick stop by and one of the employees who helped me find and get an item that I wanted he was really generous and kind the employees here are very helpful and friendly even during a busy day.”
10AM - 8PM
11199 Lee Hwy Ste D, Fairfax
Electronics
“We had an exceptional experience at this location! Jarlyn worked tirelessly to set up a complicated Apple Watch phone line for my daughter. She was a problem solver, upbeat the whole time, and a pleasure to work with. Thank you Jarlyn!!”
“I had an excellent experience at this Verizon store, thanks to Tony. I had a complicated line transfer issue, and Tony spent several hours patiently working through it with me until everything was completely resolved.
He went above and beyond to make sure the transfer was done correctly and also helped me find a better setup that saves me money every month. I really appreciate his patience, effort, and willingness to stick with the problem for hours instead of just giving me a quick answer.
Tony provided outstanding customer service and genuinely cared about getting everything right. Highly recommend asking for Tony if you visit this Verizon store!”
10AM - 9PM
9662 Main Street, Fairfax
Electronics
“Jay provided customer service at its finest. He was absolutely fantastic and went out of his way to make my experience smooth and easy.
Big thanks to Jay, and I will definitely recommend coming here to others.”
“This visit was a productive one! Team members were helpful in finding the audio adaptor and helped in checc out at the register rather than going to the checkout registers. 👍”
“Shokria Deserves Outstanding Recognition at Target Fair Lakes!
I would like to give enthusiastic recognition to Shokria at the Target Fair Lakes store in Fairfax. At approximately 11:05 p.m., after the store had already closed, she helped me complete a last-minute purchase when the barcode on one of my items would not register properly.
Despite the late hour, Shokria never made me feel rushed or like an inconvenience. She was exceptionally kind, patient, attentive, and professional. She immediately took ownership of the problem, diligently worked through the barcode issue, and made sure I was able to complete my purchase quickly and smoothly.
Shokria demonstrated customer service at its absolute best. Her gracious attitude, calm efficiency, and commitment to helping me—especially at the very end of a long workday—made a lasting impression. Associates like Shokria are exactly why I continue returning to Target time and time again.
She represented the Fair Lakes store with excellence and deserves to be formally recognized for going above and beyond. Thank you, Shokria, for turning what could have been a frustrating checkout experience into an exceptionally positive one!”
“Awi, helped to get these unnecessary apps off of my phone, so the tons of ads would stop disrupting the regular use ofy phone. And he sold me a new tablet. His customer service is excellent!?”
“Love shopping at this Target. Tara is always friendly, helpful, and full of positive energy, consistently making customers feel welcome.
During my first interaction with her, she took the time to explain the Target app and its benefits, which really stood out. Her positive attitude and the way she treats customers make this store a great place to shop.
She is truly an asset to the team and deserves recognition.
~ MumNYC”
“Great service here. My husband and I both had appointments for the Genius Bar. Earl did a great job helping us in getting my husband’s air pod replaced as well as his camera on his phone. He was also very helpful with the battery on my computer. It’s definitely worth having Apple care!!”
“Julian’s the best he hooked me up in like 5-8 mins before closing the store up. Sat with me the whole 30 minutes to initiate carrier transfer service and did the absolute most to assist me with my phone trade in.”
Open 24 hours
10911 Main Street, Fairfax
Electronics
“They have Japanese egg sandwich made with “fluffy milk bread”. Pricy but worth it. I want 7-Eleven to have more and more Japanese products.
There are 2 coffee stations inside. Very satisfied with their coffee machines and selections! I’m glad I stopped by this 7-Eleven. Clean! Not messy. The employee was kind and friendly.”
“I had a fantastic experience at this store! The service was outstanding—the staff was super friendly and helpful, answering all my questions with a smile. The prices were very reasonable for the quality I received, and the selection was amazing. I highly recommend this store to anyone looking for a great”
Open 24 hours
10008 Main Street, Fairfax
Electronics
“I go to this place when I'm in the area because I lived a few blocks away as a kid. It's getting a little difficult to keep going back when you're treated rude nearly every time for the past 3 years. (Also, save the automated response that's been given to so many other complaints. I'm not gonna read it anyway and don't really care)”
“7-Eleven please give Miss Chris a raise she works so hard and she definitely knows how to deliver customer satisfaction guaranteed 100 percent.
Also she's very good at multitasking and she's definitely really awesome with customers, this 7-Eleven is still the most amazing and spectacular place ever and I guarantee u it definitely satisfies my day and night whenever I need a drink or a snack and I'm glad it made me happy to be served, thanks to Miss Chris too.
Nonetheless have a great evening everyone. ??”
Open 24 hours
8714 Little River Turnpike, Fairfax
Electronics
“Akash wash extremely helpful put stuff on the grill for me. I understand it was beyond hours. I understand he went above and beyond for service. This place has my loyalty when I’m in the area”
“Let's start with parking, there is tons of it! That already solidified my satisfaction with Target. Going inside, there was a host passing shopping carts out, which was a nice touch. A nod to excellent customer service! The store was super clean, I didn't see anything on the floors or hanging around in the wrong spot. I definitely got a bang for my buck, there were so many clothes on sale and there were lots of options to choose from. Self-checkout was speedy and there was staff nearby who could support if needed. I don't mind making the trek out to come back here!”
“I mean Cmon its a exon and a 711. Whats there not to like? Kinda a sketchy area and a hard place to enter but its got what you need. Gas and 711. So cant beat that”
Open 24 hours
9617 Fairfax Boulevard, Fairfax
Electronics
“Great! Cant complain!
Notified for security exemptions at hq.
Thanks for all your help, lets finish the never ending war! Roflmao ????”
“Typical 7-11. Had a need just before Midnight so I ran to the closest 7-11 that would have what I needed and though the cashier didn't really speak he definitely quickly searched for my item, got it, checked to make sure it was right and checked me out. What more can you expect from there???”
Open 24 hours
12730 Shoppes Ln, Fairfax
Electronics
Open 24 hours
3965 Jermantown Road, Fairfax
Electronics
“The guy Chris who usually works the morning shift is a really swell dude. One time my roommate's card had expired and he lent her the money without her even asking.”
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“Sarah was amazing! She helped me at every step in getting my new phone selected and set up. She answered all of my questions and made the entire process easy. She was an absolute delight to work with, truly exceptional customer service!”