CVS Pharmacy® in Falls Church offers convenient access to pharmacy and health services, with most locations open seven days a week to fit busy schedules. Customers can rely on the store for prescription refills, vaccinations, personal care items, pet toys, healthier snacks, and more. The store provides value through weekly deals and the ExtraCare® rewards program, which offers personalized discounts and rewards for loyal shoppers. For added convenience, CVS offers same-day delivery* and FREE CVS® Pickup with online orders, helping customers save time and stay on track with their health needs. Customers consistently praise the professionalism and efficiency of CVS staff. Employees are described as courteous, organized, and quick, even during busy times. Many reviews highlight positive experiences with helpful and patient staff, especially when special requests are involved, such as getting passport photos or resolving urgent prescriptions. One customer shared an outstanding experience where staff went above and beyond to help with a specific passport photo size, demonstrating exceptional customer service. However, some reviews mention occasional issues, such as inconsistent store hours or difficulties with the automated phone system. One customer expressed frustration over a lack of clear communication when trying to verify store hours, especially for 24-hour claims. Despite these rare inconveniences, the overall impression is that CVS in Falls Church aims to provide reliable, friendly, and efficient service, making health and wellness easier for the community.
Terrible customer service. I asked Victoria about a product, and she told me, “If you don’t see it, we don’t have it,” without even trying to help me look for it.
August 2026
They really need to clean this location up or consider restricting the individuals always lingering around in the store. Also the self-checkout machines do not always work accurately and have poorly designed AI.
April 2026
24 hours is convenient! Self checkout staff was very unhelpful and kinda rude. I had issues with a coupon and he offered no guidance since it wasn’t a CVS coupon. And brushed me away.
