Sporting Goods in Falls Church, VA

“I have just moved to the area and was a bit lost without my local NB store or Fleet Feet. I had a great experience here with Jamie as the employee who helped. Highly recommend.”

“I had an outstanding experience getting fitted for ski boots, and I can’t recommend Teddy enough.

He was incredibly patient, knowledgeable, and made the whole process genuinely enjoyable. We went through five different boot options, and he took the time to explain the fit, feel, and trade-offs of each one without ever rushing the decision. His sense of humor made the experience even better, which you don’t always expect during something as technical as boot fitting.

I ultimately landed on a pair of Salomon boots, and they performed great on the mountain. I skied Snowshoe in March and had a fantastic time, no discomfort, no issues, just a solid, confident fit all day.

What really stood out was how much Teddy cared about getting it right, not just making a sale. That level of attention and expertise makes a huge difference.

I’ll definitely be back soon to get new skis and bindings mounted, and I’ll be going straight to Teddy for his advice again. If you’re looking for someone who knows their craft and makes the experience fun and stress-free, ask for Teddy.

Highly recommend.”

“The best store manager ever! Mike is the best manager in the world. So helpful and so knowledgeable about everything. I couldn’t have asked for better customer care.”

“This is my neighborhood DICK’S Sporting Goods, and I consistently have great experiences here, but my experience over the last two days deserves special recognition.

Yesterday, I went in looking for a pair of Adidas OG Sambas that I needed for the weekend. Kent, in the shoe department, was absolutely gracious, knowledgeable, and incredibly helpful. I actually went in with a different shoe in mind, but after talking with Kent, he convinced me otherwise—and I’m so glad he did!

When I got to the counter, I intended to purchase the shoes using a coupon/reward I received through my Capital One account. Josh assisted me and explained that, in order for the offer to be activated, I needed to place the order online. Since I placed the order around 7:44 p.m., he let me know that I would need to wait for it to process and could return the following day to pick up the shoes.

Unfortunately, the next day I received an email stating that my shoes were no longer available. Needless to say, I was extremely frustrated because I specifically needed them for the weekend.

When I returned to the store, I spoke with Kevin, who was incredibly gracious and patient with me despite my frustration. He looked into the situation and explained that there was no longer an order under my name, so I would need to grab another pair from the shoe department. When I explained that I had originally ordered them online specifically so I could receive the Capital One reward, Kevin directed me to the store manager, Bobby Jeter.

I thoroughly explained the situation to Bobby, and he immediately worked to make things right by offering me a discount on the shoes. I was genuinely impressed with how efficiently Kevin and Bobby worked together to resolve the situation. What started as a major inconvenience ended with me leaving the store happy, feeling heard, and with a brand-new pair of shoes!

This entire staff deserves recognition. Every time I visit this location, the employees are polite, knowledgeable, welcoming, and willing to help. Great customer service is not just about everything going perfectly—it’s also about how a business responds when something goes wrong. Kevin and Bobby handled this situation exceptionally well, and Kent was wonderful throughout the process.

I give this DICK’S Sporting Goods a 100 out of 10!

And lastly, I would personally like to petition for the creation of a GoFundMe to send Mr. Kent on a well-deserved vacation for his kindness and outstanding customer service! 😂 Seriously, give that man his flowers—and some PTO!”